5 Replies Latest reply: Jan 4, 2008 3:47 AM by PAHU
doctorbecky Level 1 Level 1 (0 points)
Hello everyone ... I have read what everyone says about getting the Canon scanner to work ... and I have gone to the Canon site and downloaded everything there is ... still ... NO GO!! I tried VueScan and it won't get my scanner to budge, either. I have tried using ScanGear, and no way will it work. When I try directly from the scanner itself, or through Photoshop Elements 4.0, it will not respond. I was working on a family movie (for Christmas) last month when I made the mistake of downloading Leopard ... all of a sudden the scanner wouldn't scan. I ended up spending hours and lots of $$ at Kinkos scanning photos on a PC of all things!! This should not have happened ... I should have been scanning for free on a MAC in the comfort of my home. If you guys can offer any advice I would certainly appreciate it. I don't want to hate Leopard, but I'm starting to ...

Pwerbook G4 & G5 Tower, Mac OS X (10.5.1)
  • PAHU Level 6 Level 6 (15,640 points)
    If you have upgraded from Tiger to Leopard, then it is likely you have some scanner driver version conflicts.

    Open Finder and navigate to HD/Library/Image Capture/TWAIN Data Sources. Here you should see the Canon MP780.ds file. Trash this file.

    Then navigate to your home folder/Library/Preferences/Canon and delete the ScanGear folder. Empty the trash and restart.

    Next, download version 12.13.0 of the MP780 Scanner Driver from the Canon web site and install this.

    Now try scanning using Image Capture and see if this works. If it does, then try it using Elements and VueScan.
  • doctorbecky Level 1 Level 1 (0 points)
    Hi - Thank you for responding to my question. Excited, I did all of the things you listed. Once done, I got ready to scan ... and then ... was told ... once again ... there is no printer driver, the driver can't open, etc. I tried opening Scangear directly, and then tried importing the photo through Adobe Photoshop Elements 4.0, and nothing worked.

    Do you, or does anyone else, have other suggestions?
  • GrowFins Level 1 Level 1 (0 points)
    Thanks!!!!!! It worked!!!!
    Scanning from Photoshop works perfectly, again.
  • doctorbecky Level 1 Level 1 (0 points)
    OK, OK. I stand corrected. Once again I tried the process ... now on a Canon MP 800 on a different computer that had the same issue. It still doesn't work if I try to scan directly from the Scan Gear icon in the dock, but it does work when I scan from Photoshop Elements from File/Import/pick your printer.

    Many thanks!! No more Kinkos and PCs for me. Do you have Kinko's in Australia??
  • PAHU Level 6 Level 6 (15,640 points)
    doctorbecky wrote:
    It still doesn't work if I try to scan directly from the Scan Gear icon in the dock, but it does work when I scan from Photoshop Elements from File/Import/pick your printer.

    I think the ScanGear icon you mention has more to do with MP Navigator. I don't have this application installed as I previously found on Tiger that it was the cause of system crashes. So I only have the scanner driver installed and use applications like PhotoShop to do the scanning.
    Do you have Kinko's in Australia??

    Yes we do, although I have never used them. My company has plenty of colour printers and copiers to cover my printing needs