1 Reply Latest reply: Dec 29, 2007 8:38 PM by capaho
tknipp Level 1 (0 points)
I never received the following 2 episodes from my Season Pass:

NCIS - airdate 12/18/07
CSI:NY - airdate 12/19/07

Both TV Guide and my Cable company showed them as new episodes, but I do not see them in the iTunes Store yet.

I contacted Apple, and this is their response:

"I understand that you did not receive the the latest episodes to the seasons "CSI:NY" and "NCIS". I can see how this may be frustrating and upsetting. Please accept my sincere apologies on the delay of receiving them.

Generally, the television networks provide Apple with the latest episode of each show within 24 hours of the original air time. Occasionally, there can be a delay.

You can rest assured that Apple is working to make this episode available on the iTunes Store as soon as possible.

Thank you for your patience. Apple appreciates your business and loyalty."

They've been missing for over 1 week now.


MacBook Pro 2.4GHz Intel Core 2 Duo, Mac OS X (10.5.1)
  • capaho Level 4 (3,655 points)
    The reply they sent is correct, it is actually the networks that upload the episodes to the iTunes store. CBS, in particular, seems to be quite slow at times. I suspect the delay is related to their staffing in relation to the holidays.