12 Replies Latest reply: Dec 30, 2007 6:46 PM by TGKN
bonioskutzel Level 1 Level 1

tearing my hair out with this ipod touch.

just tonight whenever I connect my ipod to my pc running XP it starts to synchronise and takes about 3-4 mins. eventually it completes the sync but theres no way it should be taking that long, worked fine only a couple of hours ago.
tried my USB slots on the front and on the back and its the same with all of them.
after the initial sync waiting time, if I still have the ipod connected and click on the 'sync' button on itunes it does it at the normal time.

all this is before I get the error messages saying that the 'device is not connected' but first things first.

driving me mad.

anyone else having similar problems?

packard bell, Windows XP
  • descvert Level 1 Level 1
    I am having a similar problem except on my Mac. My touch was working fine last night and today it takes a very long time to sync. I checked the Console and the following was being posted there over the course of the sync:

    2007-12-28 20:49:01.381 AppleMobileDeviceHelper[311] exception while performing selector allClients on server: NSInvalidSendPortException [NSMachPort sendBeforeDate:] destination port invalid
    2007-12-Dec 28 20:50:20 Sams-Computer MDCrashReportTool[436]: CFReadStreamGetError() returned: 1/60
    28 20:50:20.050|MDCrashReportTool|436:2684407808|CrashReportCopyX.m:-[CrashReportC opierPrivate _submitCrashReportFromPath:]| ERROR: Error 2 while attempting to submit /Users/Sam/Library/Logs/CrashReporter/MobileDevice/Dark Ice/MobileSafari-2007-12-27-093642.plist
    2007-12-28 20:50:20.067|MDCrashReportTool|436:2684407808|CrashReportCopyX.m:-[CrashReportC opierPrivate _submitCrashLogAtPathIfValid:]| ERROR: Error: failed to submit the crash log at /Users/Sam/Library/Logs/CrashReporter/MobileDevice/Dark Ice/MobileSafari-2007-12-27-093642.plist
    2007-12-28 20:5Dec 28 20:51:35 Sams-Computer MDCrashReportTool[436]: CFReadStreamGetError() returned: 1/60
    1:35.057|MDCrashReportTool|436:2684407808|CrashReportCopyX.m:-[CrashReportCopier Private _submitCrashReportFromPath:]| ERROR: Error 2 while attempting to submit /Users/Sam/Library/Logs/CrashReporter/MobileDevice/Dark Ice/MobileSafari-2007-12-27-093647.plist
    2007-12-28 20:51:35.058|MDCrashReportTool|436:2684407808|CrashReportCopyX.m:-[CrashReportC opierPrivate _submitCrashLogAtPathIfValid:]| ERROR: Error: failed to submit the crash log at /Users/Sam/Library/Logs/CrashReporter/MobileDevice/Dark Ice/MobileSafari-2007-12-27-093647.plist
    2007-12-28 20:Dec 28 20:52:50 Sams-Computer MDCrashReportTool[436]: CFReadStreamGetError() returned: 1/60
    52:50.064|MDCrashReportTool|436:2684407808|CrashReportCopyX.m:-[CrashReportCopie rPrivate _submitCrashReportFromPath:]| ERROR: Error 2 while attempting to submit /Users/Sam/Library/Logs/CrashReporter/MobileDevice/Dark Ice/MobileSafari-2007-12-27-095946.plist
    2007-12-28 20:52:50.065|MDCrashReportTool|436:2684407808|CrashReportCopyX.m:-[CrashReportC opierPrivate _submitCrashLogAtPathIfValid:]| ERROR: Error: failed to submit the crash log at /Users/Sam/Library/Logs/CrashReporter/MobileDevice/Dark Ice/MobileSafari-2007-12-27-095946.plist
    2007-12-28 Dec 28 20:54:05 Sams-Computer MDCrashReportTool[436]: CFReadStreamGetError() returned: 1/60
    20:54:05.071|MDCrashReportTool|436:2684407808|CrashReportCopyX.m:-[CrashReportCo pierPrivate _submitCrashReportFromPath:]| ERROR: Error 2 while attempting to submit /Users/Sam/Library/Logs/CrashReporter/MobileDevice/Dark Ice/MobileSafari-2007-12-27-095949.plist
    2007-12-28 20:54:05.072|MDCrashReportTool|436:2684407808|CrashReportCopyX.m:-[CrashReportC opierPrivate _submitCrashLogAtPathIfValid:]| ERROR: Error: failed to submit the crash log at /Users/Sam/Library/Logs/CrashReporter/MobileDevice/Dark Ice/MobileSafari-2007-12-27-095949.plist
    Dec 28 20:55:20 Sams-Computer MDCrashReportTool[436]: CFReadStreamGetError() returned: 1/60
    2007-12-28 20:55:20.079|MDCrashReportTool|436:2684407808|CrashReportCopyX.m:-[CrashReportC opierPrivate _submitCrashReportFromPath:]| ERROR: Error 2 while attempting to submit /Users/Sam/Library/Logs/CrashReporter/MobileDevice/Dark Ice/ResetCounter.plist
    2007-12-28 20:55:20.080|MDCrashReportTool|436:2684407808|CrashReportCopyX.m:-[CrashReportC opierPrivate _submitCrashLogAtPathIfValid:]| ERROR: Error: failed to submit the crash log at /Users/Sam/Library/Logs/CrashReporter/MobileDevice/Dark Ice/ResetCounter.plist

    I know MDCrashReportTool is used by Apple to submit crash details for mobile apps, so I am wondering if this is on their end. My internet connection works, and I have restarted iTunes, my Mac and the touch. Nothing has changed since yesterday, so I do not believe the problem is with me. Can anyone give me a clue if I'm headed in the right direction or provide a fix?
  • tuggmesiter Level 1 Level 1
    I'm getting the exact same problem with my iPhone. Synced fine a couple of days ago, but when I plugged it in last night and again this morning, syncing never stops (iTunes crashes if I try to manual stop it) and my console has the same error messages. Internet connection is fine, and have rebooted both my Mac and the iPhone.

    Anyone know what's causing this is - is it Apple's end?


    Having just posted this, the iPhone finished syncing (after about 15 minutes) - no idea as to why it suddenly finished. Sync again and it took only a few seconds (which is normal.)

    Perhaps there was a large backlog of Safari crashlogs (has been a bit crash happy the last few days) and iTunes kept submitting and failing, hence delaying the sync?

    Message was edited by: tuggmesiter
  • bonioskutzel Level 1 Level 1
    thanks for the replies guys.

    checking it again this morning and the situation here is still the same.

    I have noticed now that if I add a song to the ipod it syncs very quickly as normal but if I remove a track and sync the ipod it takes a long time.

    I do hope it is a problem at apples end because I have absolutely no idea what to do at the moment.
  • tuggmesiter Level 1 Level 1
    These threads mention the exact same problem:


    Looks like a solution that works in both of them is to go to the folder:

    ~/Libary/Logs/CrashReporter/MobileDevice/"your name" iphone/ (or your case iPod touch)

    Then delete the files that the console is reporting errors with... Hope that helps!
  • bonioskutzel Level 1 Level 1
    I have found a solution in the thread titled *'sync in progress'*

    when the ipod is connected and itunes is running the ipod should show up on the left hand side under 'devices', right click on the ipod and then select 'reset warnings' and then disconnect the ipod and close down itunes.
    reconnect the ipod and itunes will then start up, a box will appear to which you click on 'dont send' and all should work normally again.

    tried it and it did work ok, whether this is a long term solution is another question entirely but so far so good
  • Emmanuel LB Level 1 Level 1
    It's works fine !!
    Thx a lot.
  • wambam Level 1 Level 1

    3-4 mins thats bloody good, my iPod touch takes 30-40 mins to sync 1.8GB of information and everytime I add music to iTunes it goes into the endless sync cycle. I have the lastest version of everything.

    I am going to change my USB port and see if that works.

    Consider yourself lucky!!
  • descvert Level 1 Level 1
    I tried this method and the box never showed up. However, deleting the .plist files worked fine. Hopefully, a fix will present itself. Thanks to everyone for their help.
  • Gi0 Level 1 Level 1
    hey Thanks bonioskutsel.
    I followed your advice, and it works fine again,
    My Ipod Touch just to take up to 2 syncing.
    Now is faster than ever. It only takes few minutes again Thanks
  • Krioni Level 1 Level 1
    Deleting those files took care of the problem for me.

    It seems that when you agree to help Apple figure out what sites cause Mobile Safari to crash, you were also agreeing that the crash reporter should be able to try for tens of minutes to send reports, even when they fail, before doing ANY of your important synchronization.

    Apple, it would be nice if the crash reporter waited until AFTER our data was synced, then gave up after a few reasonable attempts, rather than making it impossible to sync our iPhones.
  • TGKN Level 1 Level 1
    So has anyone found a real solution for a Windows computer? The "reset warning" thing did nothing, as no box popped up when I connected my iPod again and the log deletion trick seems to only apply to Macs.

    My iPod Touch used to to sync quickly and eventually it took several minutes (already abnormally long), but now it simply won't sync at all. It says "syncing," but always stays with the "preparation" bar (with all the lines) and won't make progress. And I'm not adding any tracks, just simply updating playcounts, etc.
  • TGKN Level 1 Level 1
    Apparently, uninstalling the Microsoft .NET Framework 2.0 was effective in curing this issue. Makes sense, considering what a POS that Framework is. It kills my email and my iPod, but I need it to use other programs. Fantastic.