computer won't recognize shuffle anymore

Question

Level 1

0 points

computer won't recognize shuffle anymore

My ipod shuffle-1st generation, used to work great on my computer. Until recently (which happened to be after a lot of updates that windows automatically does), my shuffle isn't recognized. I've trouble-shot, tried to re-install, restore(can't because my computer won't recognize), you name it.
Help, this is so annoying-anyone with tips and advice? The only thing I haven't done is use my initial CD installer that came with the ipod which i can't find anywhere.

Dell Dimension3000, Windows XP

Posted on Dec 30, 2007 7:51 PM

Reply

Answer 1

Jan 1, 2008 10:53 AM in response to eatright

good luck. not an answer from anyone and I have the same problem, I gave the thing to someone else, and they can't get it to work on their computer either. it was brand new out of the box, undamaged, never used. stupid thing is worthless.

Message was edited by: mainflash

Reply

Answer 2

eKubota

Level 1

0 points

Jan 2, 2008 12:24 PM in response to eatright

Hello. I'm Japanese. I'm not so good at writing English. But I had same problem, and I solved it. So, I'll try to write English. Maybe this is bad English.
I found "iPod Reset Utility". Using this Utility, you can reset and problem will solve.
Sorry I only know Japanese site.
http://docs.info.apple.com/article.html?artnum=305204-ja
I think you can find English one in Apple site in USA.
I wish your trouble will be solbved.

Reply

Answer 3

0Ari0

Level 5

4,995 points

Jan 2, 2008 12:33 PM in response to mainflash

Since the shuffle is warranted by Apple for 1 year from purchase, wasn't your action a bit hasty?

Reply

Answer 4

0Ari0

Level 5

4,995 points

Jan 2, 2008 1:34 PM in response to eatright

Have you tried the Reset Utility?

http://www.apple.com/support/downloads/ipodresetutility102forwindows.html

Reply

Answer 5

cte33

Level 1

0 points

Jan 30, 2008 12:33 AM in response to 0Ari0

I have exactly the same problem, my computer just do not recognize the iPod shuffle; the red/green light does not shine neither and I do not see the device in my computer when I connect it through an USB port. I tried to download the reset facility you mentioned, but it does not works for Windows Vista. Any help will be appreciated, I just received the iPod as a present, it is brand new.

Reply

Answer 6

jkj1995

Level 1

0 points

Jan 30, 2008 12:06 PM in response to cte33

Mine would not recognize my shuffle and I found an article that said "Restart the IPOD Service" from My Computer. I did this after doing all of the five "R's" and all else failed and I was at my wits end and about to give up and it worked. I hope this helps someone. It took me TWO MONTHS to figure this out.

Reply

Answer 7

cte33

Level 1

0 points

Jan 30, 2008 3:04 PM in response to jkj1995

Could you please tell me some reference or web link connection to the paper you mention? I would like to try that too, perhaps it helps, but I do not know how to do it.

Reply

Answer 8

jkj1995

Level 1

0 points

Feb 1, 2008 8:16 AM in response to cte33

The article # was 93716. I am new at this so I don't know if this link will work,
http://docs.docs.info.apple.com/article.html?artnum=93716

I hope that it does help someone because like I said it has fixed my shuffle and my daughter is enjoying it for the first time in two months.

Reply