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15358 Views 8 Replies Latest reply: Feb 1, 2008 8:16 AM by jkj1995
Currently Being ModeratedJan 1, 2008 10:53 AM (in response to eatright)good luck. not an answer from anyone and I have the same problem, I gave the thing to someone else, and they can't get it to work on their computer either. it was brand new out of the box, undamaged, never used. stupid thing is worthless.
Message was edited by: mainflash
Currently Being ModeratedJan 2, 2008 12:24 PM (in response to eatright)Hello. I'm Japanese. I'm not so good at writing English. But I had same problem, and I solved it. So, I'll try to write English. Maybe this is bad English.
I found "iPod Reset Utility". Using this Utility, you can reset and problem will solve.
Sorry I only know Japanese site.
I think you can find English one in Apple site in USA.
I wish your trouble will be solbved.PowerBookG4, Mac OS X (10.4.11), Windows 2000(Toshiba Dynabook)
Currently Being ModeratedJan 2, 2008 12:33 PM (in response to mainflash)Since the shuffle is warranted by Apple for 1 year from purchase, wasn't your action a bit hasty?Ibook/iMac/QS/eMac/PB iPodPhoto, Nano, Shuffle v1(1.1.5)&2(1.0.3) iTunes7.3, Mac OS X (10.4.11)
Currently Being ModeratedJan 2, 2008 1:34 PM (in response to eatright)Have you tried the Reset Utility?
http://www.apple.com/support/downloads/ipodresetutility102forwindows.htmlIbook/iMac/QS/eMac/PB iPodPhoto, Nano, Shuffle v1(1.1.5)&2(1.0.3) iTunes7.3, Mac OS X (10.4.11)
Currently Being ModeratedJan 30, 2008 12:33 AM (in response to 0Ari0)I have exactly the same problem, my computer just do not recognize the iPod shuffle; the red/green light does not shine neither and I do not see the device in my computer when I connect it through an USB port. I tried to download the reset facility you mentioned, but it does not works for Windows Vista. Any help will be appreciated, I just received the iPod as a present, it is brand new.Vaio
Currently Being ModeratedJan 30, 2008 12:06 PM (in response to cte33)Mine would not recognize my shuffle and I found an article that said "Restart the IPOD Service" from My Computer. I did this after doing all of the five "R's" and all else failed and I was at my wits end and about to give up and it worked. I hope this helps someone. It took me TWO MONTHS to figure this out.windows, Windows XP
Currently Being ModeratedFeb 1, 2008 8:16 AM (in response to cte33)The article # was 93716. I am new at this so I don't know if this link will work,
I hope that it does help someone because like I said it has fixed my shuffle and my daughter is enjoying it for the first time in two months.windows, Windows XP