4 Replies Latest reply: Jan 31, 2008 3:44 PM by Richie Beno
Spillow Level 1 Level 1
In itunes, I cannot get past the "URL could not be opened" message under the HELP tab for most choices (ex. support of any kind). I believe I have an internet setting in Windows that is wrong. My itunes and Internet Explorer are both current as I have reloaded both recently. It is also affecting my itunes store also, I cannot redeem gift cards or buy from my account without getting a message stating "session timeout." I can search in the itunes store and listen to previews but cannot purchase anything. Has anyone else had this problem or have any suggestions?

Dell Inspiron 6000, Windows XP Pro
  • rdrunner83 Level 1 Level 1
    I am having the same problem. I think this issue is also linked to not being able to sync to the nikeplus site. Any help would be great.
  • jcollins3015 Level 1 Level 1
    I am also having this issue......please help!!!
  • DaveDominique Level 1 Level 1
    Whe I have been sampling tracks I recently was finding it very slow to open up the sample, leaving me waiting with the message:"Opening URL".

    I went to Edit----Preferences---Advanced---and increased "Streaming Buffer" size from "small" to "large", and this I believe has largely resolved the problem. You might try it, and if it doesn't work then simply go back to small, and contact support by e-mail.
  • Richie Beno Level 1 Level 1
    If your using windows firewall, might want to check that itunes is aloud through it.

    control panel> windows firewall.

    then in settings or properties , there should be an exceptions tab and have a look for itunes in there (if its not there, click add a program and browse to itunes and add it in).

    if you use another firewall program might want to try and find out how to check if a program is aloud through it.