URL could not be opened

Question

Level 1

4 points

URL could not be opened

In itunes, I cannot get past the "URL could not be opened" message under the HELP tab for most choices (ex. support of any kind). I believe I have an internet setting in Windows that is wrong. My itunes and Internet Explorer are both current as I have reloaded both recently. It is also affecting my itunes store also, I cannot redeem gift cards or buy from my account without getting a message stating "session timeout." I can search in the itunes store and listen to previews but cannot purchase anything. Has anyone else had this problem or have any suggestions?

Dell Inspiron 6000, Windows XP Pro

Posted on Jan 2, 2008 9:23 PM

Reply

Answer 1

Jan 4, 2008 4:59 PM in response to Spillow

I am having the same problem. I think this issue is also linked to not being able to sync to the nikeplus site. Any help would be great.

Reply

Answer 2

Jan 7, 2008 6:52 AM in response to rdrunner83

I am also having this issue......please help!!!

Reply

Answer 3

Jan 31, 2008 3:30 PM in response to Spillow

Whe I have been sampling tracks I recently was finding it very slow to open up the sample, leaving me waiting with the message:"Opening URL".

I went to Edit----Preferences---Advanced---and increased "Streaming Buffer" size from "small" to "large", and this I believe has largely resolved the problem. You might try it, and if it doesn't work then simply go back to small, and contact support by e-mail.

Reply

Answer 4

Jan 31, 2008 3:44 PM in response to Spillow

If your using windows firewall, might want to check that itunes is aloud through it.

control panel> windows firewall.

then in settings or properties , there should be an exceptions tab and have a look for itunes in there (if its not there, click add a program and browse to itunes and add it in).

if you use another firewall program might want to try and find out how to check if a program is aloud through it.

Reply