3 Replies Latest reply: Feb 18, 2008 3:01 PM by chimaeranyc
StencilChick Level 1 Level 1 (0 points)
i downloaded itunes again after system restoring my computer, now, when i click on it to open a box pops up that says 'iTunes has encountered a problem and needs to close...' and asks if i want to send out an error report to Microsoft. What do i do?

Windows XP
  • 1. Re: itunes keeps closing up
    b noir Level 9 Level 9 (71,995 points)
    +when i click on it to open a box pops up that says 'iTunes has encountered a problem and needs to close...' and asks if i want to send out an error report to Microsoft.+

    Let's first check to see if this is associated with a problem with your QuickTime. (iTunes needs a properly functioning QuickTime in order to work correctly.)

    Try launching your QuickTime. Does it:

    (a) launch perfectly fine?

    (b) fail to launch with an error message? (If so, what does it say?)

    (c) exhibit other peculiar behavior? (If so, could you describe it for us?)
  • 2. Re: itunes keeps closing up
    chimaeranyc Level 1 Level 1 (0 points)
    THANK YOU!!!!! as obvious as this answer seems it made my day! Problem solved!!

    Robin M
  • 3. Re: itunes keeps closing up
    chimaeranyc Level 1 Level 1 (0 points)
    to be more clear-my quicktime player also needed to be re-installed. after that itunes worked