iPhone Wi-Fi - Suddenly 'dead'.

Question

iPhone Wi-Fi - Suddenly 'dead'.

Hello

I've owned an iPhone since day 1 in the UK (November 9th). Until recently, the Wi-Fi was working fine. However, a few weeks ago I would be browsing the web on my iPhone, whilst connected to WiFi, when the signal would suddenly go down and I'd be re-connected to O2's GPRS (As I cannot get EDGE in my area). It would take a couple of times for my BT-HomeHub to appear on my list of available WiFi networks again, and I would have to forget the Network in order to re-connect to it. This, as you can imagine, was a hassle.

Then, about a week ago, the WiFi stopped working completely. It cannot find ANY network (So now I know the fault is with the iPhone and not my WiFi networks).

Has this happened to anyone else?

Is there anything I can do to solve this problem?

If there is an actual fault with my iPhone, how can I get a replacement under the warranty?

Thanks very much.

eMac PowerPC G4, Mac OS X (10.5.1), iPhone 8GB

Posted on Jan 6, 2008 7:28 AM

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Answer 1

Best reply

ProfGHDorr

Level 1

110 points

Jan 6, 2008 7:37 AM in response to Isaac Somerset

If you have already tried resetting and restoring if resetting does not work then you may need to give Apple Tech Support a call. If the phone if faulty they will give you a new/refurbished one.

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Answer 2

Jan 6, 2008 7:42 AM in response to Isaac Somerset

http://www.apple.com/support/contact/phone_contacts.html

The above shows worldwide numbers for Apple Support.

Also you can visit any UK Apple Store.

http://www.apple.com/retail/ (Click Here to Find One)

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Answer 3

Jan 6, 2008 7:43 AM in response to ProfGHDorr

Thanks.

I am restoring my iPhone for the first time right now. It's currently downloading the software update, for some reason.

If the restore doesn't work, I shall call Apple Care.

Do you know what they do about keeping the SIM card? I need to keep the same contract, obviously.

Thanks!

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Answer 4

Jan 6, 2008 7:47 AM in response to Isaac Somerset

If you were to send it in then you can take the Sim out.

If you bring it into a store you can also do the same.

You will keep your own SIM.

http://docs.info.apple.com/article.html?artnum=305746

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Answer 5

Jan 6, 2008 7:49 AM in response to b_behringer

How can I take out the Sim?

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Answer 6

Jan 6, 2008 7:51 AM in response to Isaac Somerset

Click that Link

http://docs.info.apple.com/article.html?artnum=305746

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Answer 7

Jan 6, 2008 7:52 AM in response to b_behringer

Awesome.

Thank you. I'll post to let you know if the restore did anything.

Where abouts (on the web) do I go to request a iPhone replacement? I did try this, but Apple only sent an iPhone Dock, rather than a new iPhone.

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Answer 8

Jan 6, 2008 7:54 AM in response to Isaac Somerset

I would suggest calling either the UK Support Number or Visiting a Store.

This way you can explain your problems and discuss solutions.

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Answer 9

Jan 6, 2008 7:56 AM in response to b_behringer

Thanks again.

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Answer 10

Jan 6, 2008 8:02 AM in response to Isaac Somerset

The restore has not done anything. The WiFi will still not connect.

Now I need to wait a few hours to transfer all my music/contacts onto the iPhone again.

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Answer 11

Jan 6, 2008 8:04 AM in response to Isaac Somerset

You can transfer them back immediately.

If the restore did not work it is time to try one of the suggested methods of getting it replaced.

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Answer 12

Feb 1, 2008 3:10 PM in response to Isaac Somerset

I have exactly the same problem. Since three days, my iPhone can't detect any single Wi-Fi network around me. Unfortunately I have no clue how to fix it.

What solution - if any - did you find?

My iPhone behaved very special from the beginning. Networks were detected correctly, but after a few minutes I was disconnected from them and switched to EDGE. No more networks were discovered then. After turning it off and on - and switching the location - everything was okay again. Weird, isn't it?

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Answer 13

Feb 1, 2008 3:16 PM in response to Philipp Strobel

Have you tried any of the above methods?

You can also try Resetting Network Settings under Settings>>General>>Reset
but it will require you to re-enter all of your WiFi passwords and information.

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Answer 14

Feb 1, 2008 3:29 PM in response to b_behringer

Yes, at least I just resetted my networking settings. Unfortunately there are good reasons for me not to restore the iPhone now...and I know that restoring the iPhone won't help with my Wi-Fi issue as I had the problem from the very beginning & resetted several times.

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