14 Replies Latest reply: Jan 9, 2008 2:39 PM by Nathan C
gobigblue Level 1 Level 1 (0 points)
Help! My e-mail account is all set up ... I can send and receive e-mail. My issue is ... if I delete an e-mail on my Iphone it does nto delete on my desktop even when I plug the Iphone in and physically sync ... does it not have that capability or am I missing something.

Thank you!

PC, Windows XP, Microsoft Outlook
  • 1. Re: Iphone email deletes do not delete on Outlook?
    DaVBMan Level 6 Level 6 (9,265 points)
    Go to the advanced settings for your email account on the iPhone. You can tell it there to remove from the server.
  • 2. Re: Iphone email deletes do not delete on Outlook?
    Nathan C Level 5 Level 5 (6,260 points)
    gobigblue,

    If you are using a POP3 server then the iPhone won't be able to delete it from your computer.

    One analogy to use for POP3 is to compare it to a Post Office Box, and Outlook and the iPhone are each couriers you send down there to check the box. First, in order for both your computer and your iPhone to receive the email you must leave the mail on the server which is like telling the couriers to make a photocopy and bring you the copy. If you tell the courier to throw away the copy, that does not remove the original from the PO Box, nor does it delete the other courier's copy.

    IMAP on the other hand keeps track of things like that, and can be used to tell the computer to delete their copy.

    Hope this helps,

    Nathan C.
  • 3. Re: Iphone email deletes do not delete on Outlook?
    gobigblue Level 1 Level 1 (0 points)
    Nathan ...

    So I am using my University exchange account ... what do I have to do in practical terms to make it work ...

    Should I use expunge?

    THANK YOU!!
  • 4. Re: Iphone email deletes do not delete on Outlook?
    Nathan C Level 5 Level 5 (6,260 points)
    gobigblue,

    Are the messages showing up with a line through them?

    Then all you need to do is set Outlook to not show messages that are pending deletion.

    Hope this helps,

    Nathan C.
  • 5. Re: Iphone email deletes do not delete on Outlook?
    gobigblue Level 1 Level 1 (0 points)
    N:

    Nope ... no lines ... they do show as having been read (unbolded). I can't believe that Apple has not addressed something thsi basic ..

    What do you think of expunge?

    THANK YOU -- your awesome!

    Frank
  • 6. Re: Iphone email deletes do not delete on Outlook?
    Nathan C Level 5 Level 5 (6,260 points)
    gobigblue,

    If you are accessing the Exchange server via IMAP on the iPhone. If you configured it using the Exchange option in Settings-> Mail -> Add Account -> Other, then the iPhone will mark the messages as pending deletion. The last time I used Outlook it was last century, and Outlook would show messages pending deletion with a line through them.

    Expunging an IMAP mail box tells it to go ahead and permanently delete the messages on the server. If you are sure you aren't going to need to recover them you can try expunge.

    If expunge doesn't clear them, you are not accessing the mail using IMAP on the iPhone.

    Hope this helps,

    Nathan C.
  • 7. Re: Iphone email deletes do not delete on Outlook?
    annameowww Level 1 Level 1 (0 points)
    ok i think i'm having the same problem... my email is through IMAP and when i delete from my iphone it stays on the actual outlook exchange mailbox that i access online. i've looked at the advanced settings and i don't see anything that will help me delete in both places. and what y'all were talking about with expunge makes no sense to me!
  • 8. Re: Iphone email deletes do not delete on Outlook?
    Allan Sampson Level 10 Level 10 (123,340 points)
    There is no such setting available on the iPhone because it shouldn't be needed.

    I access an IMAP account with the iPhone's email client as well as with an email client on my Mac and it works like an IMAP account should and as intended but this is not an Exchange account setup for access as an IMAP account on an Exchange Server.

    Do these message remain on the server indefinitely until requiring additional manual action on your part?

    Expunge is in reference to an option available with Outlook on a Windows PC.

    Since this is an IMAP account, try deleting and recreating the account on your iPhone to see if this makes any difference. If not, you may need to ask your IT folks if there is a setting available on the server level that might be affecting this.
  • 9. Re: Iphone email deletes do not delete on Outlook?
    annameowww Level 1 Level 1 (0 points)
    yeah i have to go onto my mac and into safari and then delete the message. the message is then moved to "deleted items" and i have to manually clear them out. if i don't, messages will be removed that are 30 days old.

    so you suggest just deleting the account and then re-entering the information to make the account?

    i thought there was a setting available with a different type of e-mail account.
  • 10. Re: Iphone email deletes do not delete on Outlook?
    Allan Sampson Level 10 Level 10 (123,340 points)
    Are you also accessing this account with an email client on your Mac such as the Mail application and if so, does your Mac's email client also have the same behavior?

    so you suggest just deleting the account and then re-entering the information to make the account?


    Since this is an IMAP account with all account mailboxes stored on the server, it can't hurt.

    i thought there was a setting available with a different type of e-mail account.


    There is a setting for a POP account for removing messages from the server when downloaded which is available with all email clients including the iPhone's email client for a POP account but there is no such setting available for an IMAP account.
  • 11. Re: Iphone email deletes do not delete on Outlook?
    annameowww Level 1 Level 1 (0 points)
    Ohh ok that makes sense about the POP account...

    No, I access my mail through Safari only... I just have it as a bookmark that is logged on continuously.

    I will try to delete the account and start over and get back to you Thanks.
  • 12. Re: Iphone email deletes do not delete on Outlook?
    Nathan C Level 5 Level 5 (6,260 points)
    annasassy86,

    In Oultook Web Access there is an option on whether to show or hide messages that are pending deletion.

    Pending deletion sometimes referred to as marked to be deleted, or marked as deleted is part of the IMAP protocol, as well as implemented in Exchange's own protocol.

    IMAP was designed for multiple devices or location to be accessing the same email account. The potential to delete something important and later need it at a different location was recognized. Messages are marked to be deleted. Different mail clients handle it in different ways. The iPhone does not show messages that are marked to be deleted. Outlook, Outlook Web Access, and Entourage show them be default either greyed out or with a line through them. Mail.app is OS X doesn't show them by default, but can be told to show them as discussed in this article on recovering a message that has been accidentally deleted:
    http://docs.info.apple.com/article.html?path=Mail/3.0/en/9911.html

    Hope this helps,

    Nathan C.
  • 13. Re: Iphone email deletes do not delete on Outlook?
    annameowww Level 1 Level 1 (0 points)
    that does make some sense. so is there a way for me to change the option?? that tutorial is helpful if i access my account through mac's mail program... but i don't. is that the only way i can change it?
  • 14. Re: Iphone email deletes do not delete on Outlook?
    Nathan C Level 5 Level 5 (6,260 points)
    annasassy86,

    Outlook and Outlook Web Access have their own options for hiding and showing messages that are marked to be deleted.

    In Entourage 11.3.9, Microsoft's version of Outlook for the Mac, it is in the Mail & News section of preferences under Read and is labeled, "Hide IMAP messages marked for deletion." I do not know where it is in Office 2008 for Mac.

    I do not know where the option is on Outlook or Outlook Web Access. Although up until about 2003 I did use Outlook Web Access and remember it was an option somewhere, I just don't remember exactly where.

    Hope this helps,

    Nathan C.