Dropped iPhone can Cause damage to the battery??

Question

Dropped iPhone can Cause damage to the battery??

Today I dropped my iphone (not in water, and it was inside of a case) and it wasn't turning on or anything. I got home and connected to my computer (via usb) and still no response. I connected to my wall charger and voia-la an apple logo. about 5 - 10 seconds after the logo appears the phone turns back off. So I connected my wall charger to my dock and sat my phone on the dock and the phone repeatedly turns on for 5-10 seconds and powers off. I'm convinced that when I dropped my phone it damaged my battery but am not sure. If this is the case would apple cover this under warranty?

Toshiba Satellite A215 - S4087, Windows Vista, uhh..It's an ok laptop

Posted on Jan 9, 2008 11:59 AM

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Answer 1

DaVBMan

Level 6

9,280 points

Jan 9, 2008 12:02 PM in response to supastylinboi

Well, damage (caused by a drop) is not covered. Now if you just bring it in and state the problem and fail to mention the drop....who knows, but if they see signs of the drop (but you said it was in a case so odds are won't) they can say no. So, I would just omit the fact you dropped it.

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Answer 2

Jan 9, 2008 12:06 PM in response to DaVBMan

I totally agree with you. I just had a call with apple though and they said they have sensors that can detect if the phone was dropped...I would hate to have to pay another $250+tax to get it replaced AGAIN

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Answer 3

Jan 9, 2008 12:17 PM in response to supastylinboi

replaced again?

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Answer 4

Jan 9, 2008 12:21 PM in response to Michael Sherman

Well I had to get it replaced less than a month ago cause I dropped it and the screen cracked. But this is a different problem that I think should be covered under warranty. I mean maybe the battery is just defective.

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Answer 5

Ansuz82

Level 6

8,285 points

Jan 9, 2008 12:25 PM in response to supastylinboi

The odds of a factory defect arising at the exact same time to phone is dropped are low.

The most likely cause is damage from the fall which they will not cover.

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Answer 6

Jan 9, 2008 12:29 PM in response to supastylinboi

I hate to sound cold, but you dropped it....
If you crash you car into a wall do you call ford and ask for them to replace it for free?

I do not see how this is Apples burden to pay for your mistake. Dishonest acts come back at you, come back and post when Karma hits....

Best wishes

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Answer 7

Jan 10, 2008 4:29 PM in response to Earless Puppy

Nice analogy but I don't mind paying a fee but $250 is a bit too much because of something being wrong with the battery.

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Answer 8

Andrew T.

Level 4

3,219 points

Jan 10, 2008 4:38 PM in response to supastylinboi

Accidental damage is not covered under the warranty.

Your more then welcome to set it up for repair and or an Apple Retail Store. They can determine if the fall actually caused the damage or if you just happen to have a manufacture defect.

At this time I can not say if the drop caused it or if it is a manufacture defect. But please feel free to call us and request an appointment be booked or service be setup and we can take a look at the iPhone.

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Answer 9

DANY14

Level 1

0 points

Jan 10, 2008 5:04 PM in response to supastylinboi

do you guys know what is covered by the one year warranty?

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Answer 10

Andrew T.

Level 4

3,219 points

Jan 10, 2008 5:10 PM in response to DANY14

The 1 Year Standard Manufacture Warranty covers...

1. Original iPhone accessories. Headset, USB Cable, Dock, AC Adapter

2. iPhone and iPhone Battery

So if anything happens that is caused and or determined to be a Manufacture Defect it is covered by Apple during the first year and can be covered for 2 years if you purchase the iPhone APP

http://www.apple.com/support/products/applecareiphone.html

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Answer 11

Jan 10, 2008 8:35 PM in response to supastylinboi

I think they charge like $80 bucks to replace the battery, the question is what is causing the damage? The battery or something else and this is issue is just a side effect of a bigger problem

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Answer 12

Ansuz82

Level 6

8,285 points

Jan 11, 2008 6:40 AM in response to Earless Puppy

Earless Puppy wrote:
I think they charge like $80 bucks to replace the battery, the question is what is causing the damage? The battery or something else and this is issue is just a side effect of a bigger problem

Right. If its a simply battery replacement the charge will be $79 plus shipping and tax.

If the repair is more than the battery then it will be $250.

http://www.apple.com/batteries/replacements.html

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Answer 13

Feb 26, 2008 1:23 PM in response to supastylinboi

actually i sent it in and they replaced it for free. i guess those "sensors" they speak of didn't tell them that i dropped my phone =)

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Answer 14

Tamara

Level 6

13,738 points

Feb 26, 2008 1:26 PM in response to supastylinboi

If the battery was working fine prior to dropping the phone then you damaged the battery when you dropped the phone. If you want another iPhone, it'll cost you $250.

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Answer 15

Tamara

Level 6

13,738 points

Feb 26, 2008 1:28 PM in response to supastylinboi

Basically, you were dishonest by not admitting it was your fault 😟.

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