3 Replies Latest reply: Jan 10, 2008 10:40 AM by PT
FalvinP Level 1 Level 1 (15 points)
I’m brand new to iTunes. I currently have a Creative Labs mp3 player, which I like a lot. Two days ago I bought the 80 gig iPod Classic, which seems to be a very nice unit.

I had resisted iPods due to the proprietary nature of everything. After talking with a friend who said I’d be able to play old mp3 files that I had on my computer, I decided to get the iPod Classic.

I will likely have many questions as I get used to using the iPods and iTunes.

My first issue deals with the iTunes software. When I start the software without the iPod attached a dialog box appears, with the following message:

“You’ve inserted a blank cd or dvd. To burn items on the disc, select the playtlist that contains the items you want to burn, and then click “burn disc” in the bottom-right corner of the iTunes window. If you haven’t yet created the playlist, choose files>new playlist, then drag items from your library to the playlist.”

The problem is that there is no cd or dvd in the drive. This might have something to do with the software hang that follows.

As I've been get used to iTunes and in order to check out something I’ve read in the iPod support areas, I made it to the “preferences” area. I then clicked the “advanced” tab.

There are three tabs under the box that shows the music file location. The first two (general, importing) work normally. When they are clicked, the range of choices underneath them changes with them. When the third tab (burn) is clicked, the system hangs up or freezes. The choices from the previous tab are still displayed. The only way I can close the program is to right click on the taskbar icon. It then says the program is not responding. I’ve included the detail from what Vista shows the problem to be:

A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: iTunes.exe
Application Version:
Application Timestamp: 472bcf3d
Hang Signature: 93b5
Hang Type: 2048
OS Version: 6.0.6000.
Locale ID: 1033
Additional Hang Signature 1: b9940278fb51cf60abf70768ddd16d26
Additional Hang Signature 2: 0924
Additional Hang Signature 3: b35cb7566922fdb036fb1cc4d17262f1
Additional Hang Signature 4: 93b5
Additional Hang Signature 5: b9940278fb51cf60abf70768ddd16d26
Additional Hang Signature 6: 0924
Additional Hang Signature 7: b35cb7566922fdb036fb1cc4d17262f1
iTunes will close, but then it will not start again until I reboot. Is this a known problem?

I have installed all Windows updates. I’m not sure how to check for an Apple firmware update.

I built my computer a couple of months ago. Here are the specs:

Intel E6750, Asus P5K, Lian Li PC-A70A case, BFG GeForce 7950GT OC w/ 512Mb, Seagate Barracuda 7200.10 250Gb hard drive, Corsair XMS2 2Gb memory, Corsair 520W power supply, Lite-On 20X dvd burner, Windows Vista Home Premium 32 bit

This is not a critical situation as I can still use iTunes and the iPod. It is merely an annoyance at this point. I have not yet ripped any music from cd or used the dvd drive with iTunes.

Should I just go ahead and uninstall and then reinstall iTunes? What will this do the iTunes library? I don’t care if it will wipe it out, but that’s a situation I’ll get into when I resolve this issue.

I appreciate any assistance that may be offered.

Windows Vista
  • PT Level 7 Level 7 (20,880 points)
    My first question is, have you tried lately to use or burn from your optical drive? Perhaps it is having a problem. So if you have burner software, load it up and see if you can see and access the optical drive ok (outside of iTunes).

  • FalvinP Level 1 Level 1 (15 points)
    Thank you for the reply.

    I don't have any other burning software currently installed on this computer. I used Windows media player to burn a song onto a cd. It worked fine......no problems burning and it started to play when I shut the drive door. Everything seemed normal to me.

    Any other suggestions. What are the implications of uninstalling and reinstalling iTunes?

    Thanks for your help.
  • PT Level 7 Level 7 (20,880 points)
    None that I can think of. You will probably have to re-add the files to iTunes again. Actually, just go into the iTunes folder, find the .itl file and move or copy it to a safe location. Uninstall iTunes, reinstall iTunes. After it installs, it should be a blank library. Exit iTunes, then recopy that file back to the same location overwriting the new ones created by the new install. When you open, you should see your library back in place.