Message on iTunes startup
I’m brand new to iTunes. I currently have a Creative Labs mp3 player, which I like a lot. Two days ago I bought the 80 gig iPod Classic, which seems to be a very nice unit.
I had resisted iPods due to the proprietary nature of everything. After talking with a friend who said I’d be able to play old mp3 files that I had on my computer, I decided to get the iPod Classic.
I will likely have many questions as I get used to using the iPods and iTunes.
My first issue deals with the iTunes software. When I start the software without the iPod attached a dialog box appears, with the following message:
“You’ve inserted a blank cd or dvd. To burn items on the disc, select the playtlist that contains the items you want to burn, and then click “burn disc” in the bottom-right corner of the iTunes window. If you haven’t yet created the playlist, choose files>new playlist, then drag items from your library to the playlist.”
The problem is that there is no cd or dvd in the drive. This might have something to do with the software hang that follows.
As I've been get used to iTunes and in order to check out something I’ve read in the iPod support areas, I made it to the “preferences” area. I then clicked the “advanced” tab.
There are three tabs under the box that shows the music file location. The first two (general, importing) work normally. When they are clicked, the range of choices underneath them changes with them. When the third tab (burn) is clicked, the system hangs up or freezes. The choices from the previous tab are still displayed. The only way I can close the program is to right click on the taskbar icon. It then says the program is not responding. I’ve included the detail from what Vista shows the problem to be:
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: iTunes.exe
Application Version: 7.5.0.20
Application Timestamp: 472bcf3d
Hang Signature: 93b5
Hang Type: 2048
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Hang Signature 1: b9940278fb51cf60abf70768ddd16d26
Additional Hang Signature 2: 0924
Additional Hang Signature 3: b35cb7566922fdb036fb1cc4d17262f1
Additional Hang Signature 4: 93b5
Additional Hang Signature 5: b9940278fb51cf60abf70768ddd16d26
Additional Hang Signature 6: 0924
Additional Hang Signature 7: b35cb7566922fdb036fb1cc4d17262f1
iTunes will close, but then it will not start again until I reboot. Is this a known problem?
I have installed all Windows updates. I’m not sure how to check for an Apple firmware update.
I built my computer a couple of months ago. Here are the specs:
Intel E6750, Asus P5K, Lian Li PC-A70A case, BFG GeForce 7950GT OC w/ 512Mb, Seagate Barracuda 7200.10 250Gb hard drive, Corsair XMS2 2Gb memory, Corsair 520W power supply, Lite-On 20X dvd burner, Windows Vista Home Premium 32 bit
This is not a critical situation as I can still use iTunes and the iPod. It is merely an annoyance at this point. I have not yet ripped any music from cd or used the dvd drive with iTunes.
Should I just go ahead and uninstall and then reinstall iTunes? What will this do the iTunes library? I don’t care if it will wipe it out, but that’s a situation I’ll get into when I resolve this issue.
I appreciate any assistance that may be offered.
I had resisted iPods due to the proprietary nature of everything. After talking with a friend who said I’d be able to play old mp3 files that I had on my computer, I decided to get the iPod Classic.
I will likely have many questions as I get used to using the iPods and iTunes.
My first issue deals with the iTunes software. When I start the software without the iPod attached a dialog box appears, with the following message:
“You’ve inserted a blank cd or dvd. To burn items on the disc, select the playtlist that contains the items you want to burn, and then click “burn disc” in the bottom-right corner of the iTunes window. If you haven’t yet created the playlist, choose files>new playlist, then drag items from your library to the playlist.”
The problem is that there is no cd or dvd in the drive. This might have something to do with the software hang that follows.
As I've been get used to iTunes and in order to check out something I’ve read in the iPod support areas, I made it to the “preferences” area. I then clicked the “advanced” tab.
There are three tabs under the box that shows the music file location. The first two (general, importing) work normally. When they are clicked, the range of choices underneath them changes with them. When the third tab (burn) is clicked, the system hangs up or freezes. The choices from the previous tab are still displayed. The only way I can close the program is to right click on the taskbar icon. It then says the program is not responding. I’ve included the detail from what Vista shows the problem to be:
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: iTunes.exe
Application Version: 7.5.0.20
Application Timestamp: 472bcf3d
Hang Signature: 93b5
Hang Type: 2048
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Hang Signature 1: b9940278fb51cf60abf70768ddd16d26
Additional Hang Signature 2: 0924
Additional Hang Signature 3: b35cb7566922fdb036fb1cc4d17262f1
Additional Hang Signature 4: 93b5
Additional Hang Signature 5: b9940278fb51cf60abf70768ddd16d26
Additional Hang Signature 6: 0924
Additional Hang Signature 7: b35cb7566922fdb036fb1cc4d17262f1
iTunes will close, but then it will not start again until I reboot. Is this a known problem?
I have installed all Windows updates. I’m not sure how to check for an Apple firmware update.
I built my computer a couple of months ago. Here are the specs:
Intel E6750, Asus P5K, Lian Li PC-A70A case, BFG GeForce 7950GT OC w/ 512Mb, Seagate Barracuda 7200.10 250Gb hard drive, Corsair XMS2 2Gb memory, Corsair 520W power supply, Lite-On 20X dvd burner, Windows Vista Home Premium 32 bit
This is not a critical situation as I can still use iTunes and the iPod. It is merely an annoyance at this point. I have not yet ripped any music from cd or used the dvd drive with iTunes.
Should I just go ahead and uninstall and then reinstall iTunes? What will this do the iTunes library? I don’t care if it will wipe it out, but that’s a situation I’ll get into when I resolve this issue.
I appreciate any assistance that may be offered.
Windows Vista
