8 Replies Latest reply: Jan 23, 2008 11:05 PM by rrrrrrrrrrrrrrrrrrrrrrrrr
jimmBob Level 1 Level 1
Hi,

I have a problem with quicktime for which I would like advice. The symptom is that each time quicktime is loaded or accessed, there is a pop-up message box which says,"Some of your quicktime software is out of date. You can fix this problem by updating to the latest version." There's a cancel button, which I use nearly every time, and a "Do It Now" button. Note that I am running the latest version of quicktime.

When I use the "Do It Now" button, I get an error message pop-up which says,"Information obtained from the Quicktime server is invalid. Please try again later." I don't use quicktime stand alone for anything, so I don't really know if it's working OK. It seems to be, but I've not done a thorough testing. The dominant symptom is in iTunes, where I experience lock-ups. I spoke with an Apple technical support person for a while about it, and we (re)did the compulsory uninstall, reinstall stuff to no avail.

The Apple guy pointed me to an Apple website detailing some methods to fix various problems with iTunes/quicktime. (http://docs.info.apple.com/article.html?artnum=93976) I have tried everything there. One of the things was an experiment to try to detect interactions with other programs. Using MSCONFIG, I did a custom start-up which enabled nothing but quicktime. No change. I have removed (ctrl-panel->add/remove programs...) many of the programs which were installed. No change.

Questions/Comments?

Thanks for any info,
jimmBob

Dell dimension 9100
  • iPodmom05 Level 1 Level 1
    I am having this EXACT same problem. I also have not found a solution that works. I am running Quicktime Pro 7.3.1 on Windows XP, and the software is actually working fine. The pop-up is VERY annoying. Please help!
  • missmegery Level 1 Level 1
    I am having this same issue and it started after the 7.3 download. Very annoying!
  • jonclarkX Level 1 Level 1
    Same annoying issue here. I'm running on Windows Vista. I spoke with an Apple technician and he said it could possibly be related to a firewall setting or something, but I haven't looked into it further.
  • jonclarkX Level 1 Level 1
    I just got off the phone with an Apple technician, and we solved the error problem. Basically we just went through my whole computer searching for all quicktime and iTunes files that were left behind. Be sure to check your C: > Windows > System32 folder for ANY and ALL QuickTime files. The files we found that caused the error were hidden in a filed titled "quicktime" in the System32 folder. Make sure you delete it, uninstall all iTunes and QuickTime programs (including Apple Software Update and Apple Mobile Device Support) from the Control Panel, and reinstall the latest files for iTunes and QuickTime and the error should go away.

    Hope this helps!
  • Al P Level 1 Level 1
    I’m receiving the same Quick Time error messages, but it is preceded by “Quick Time Streaming failed to load because it was already loaded.” Is it something I can do need or to do to eliminate this error before I attempt the correction steps you’ve posted?

    Your help will be appreciated!
    Al P
  • jonclarkX Level 1 Level 1
    I don't think there is anything else to do but fully uninstall and delete all files, then reinstall.
  • jimmBob Level 1 Level 1
    We have a WINNER !!!! Thank you so much jonclarkx.
  • rrrrrrrrrrrrrrrrrrrrrrrrr Level 1 Level 1
    I had precisely the same problem, and corrected it the same way mentioned above. First, i used the windows 'search' in the Start menu, and searched for all items with the name quicktime (after I uninstalled Quicktime.) I then deleted them all (Be sure to include hidden files/folders, and in the control panel, make hidden folders/files visible (use windows help for more assistance.).) Next, I cleaned up the registry with the free reg cleaner ʻCcleanerʻ. (http://www.ccleaner.com/) Then I rebooted the PC for good measure, and reinstalled Quicktime/iTunes. Working smoothly so far!