3 Replies Latest reply: Jan 27, 2008 6:37 PM by David Biel
KensethFan Level 1 Level 1 (0 points)
Hello Everyone,

I have been having an issue primarily with Facebook, but with other pages occasionally where in the place of what is supposed to be an image, a small blue box with a white question mark shows up in Safari. Sometimes, though not all the time, Firefox also fails to load the images, but instead, I get a blank white box.

From what I have read, it appears to be an issue with Adobe Flash. I have done the following:

1. Uninstall Flash with the Uninstaller supplied on Adobe's website. Having done this, I experienced no problems with Firefox, though I still had issues with Safari. After reinstalling Adobe Flash, I still experienced issues with Safari and the once in a while 'blank box' issue with Firefox.

2. Uninstall Flash with the Uninstaller supplied on Adobe's website. Delete the ~/Library/Preferences/com.apple.quicktime.plugin.preferences.plist. Reinstall Flash. Did not work.

3. The suggestions posted on MacFixIt at: http://www.macfixit.com/article.php?story=20071204103141963. Did not work. In fact, on my Mac there is not a "application/x-shockwave-flash" entry shown under "WebPluginMIMETypes." It might be that it should be there, but its not. If its needed, I don't know how to get it there. Even reinstalls of Flash Player don't put it there. (I did not try fix #3 because I don't want to break Quicktime).

Basically, I have tried everything I can find and still am not able to fix this issue in Safari. The Firefox issue is a bit annoying, but at least when I click on the picture it will display.

Seem like many others are running into these issues. I really wish Apple and Adobe would get their act together on things. I am fairly new to Macs and I'm beginning to believe with all the quirks and bugs that Apple has shown me since I've been running Leopard, that Macs are not really much better than PCs. The user experience is better, but in terms of stability, not much better.

If anyone has any other suggestions, I'm all ears.

iMac Aluminum
Mac OS X 10.5
Safari 3.0.4 (5523.10.6)
Firefox 2.0.0.11
Adobe Flash 9.0.115.0

iMac (aluminum), Mac OS X (10.5)
  • 1. Re: Small Blue Boxes with Question Marks on Images on Facebook
    KensethFan Level 1 Level 1 (0 points)
    Well folks, I think I might have resolved this issue. My DNS settings in Leopard showed that I was using my 2-wire router as the DNS. Even though I have my ISP (AT&T) DNS settings in my router as default, the issue still remained. However, when I directly added my ISP DNS servers into the Network settings of Leopard, the issues have disappeared. An added bonus: Everything seems to really, really fly now.
  • 2. Re: Small Blue Boxes with Question Marks on Images on Facebook
    Hawaiian_Starman Level 7 Level 7 (21,415 points)
    Glad to see you sorted this out. Thanks for posting how you did it.

    The Network panel in OS X Leopard represents a significant change from Tiger/Panther - much more functional, however, some oddities too, as explained in your post.

    I have found setting up a separate location in the Network Panel, specific to your 3rd party Airport device, ensures these types of oddities don't occur.
  • 3. Re: Small Blue Boxes with Question Marks on Images on Facebook
    David Biel Level 1 Level 1 (0 points)
    KensethFan was right! I went into System Preferences>Network clicked on my connection on the left (in Leopard) and found my DNS server box was the same IP as my router. So I went to advanced>DNS and added the two numbers I found on the AT&T website for DNS primary and secondary servers and added them. Now I no longer have issues on Facebook so far but I've only browsed for a bit. Seems as though Safari is running a bit faster too. I also have AT&T's now standard 2Wire router so maybe this is a bug with the routers and Leopard. THANK YOU SO MUCH!