New iMac 750 GB Hard Drive Fail Smart Drive Test - Glitch or Problem
I have a new 24" imac with 750 GB hard drive which has had problems out of the box (system crashing several times a day/unable to re-start/application crashes/general sluggishness).
Five re-installs of Leopard (upgrade/clean install/install and erase)in five weeks when I finally used the latest version of Drive Genius and TechTool Pro (4.6.1). Both claimed hard drive problems. Specifically, TechTool Pro reported smart drive failure (see report below, please).
This seemed to confirm my suspicions that something was flawed with my iMac from the start.
I have returned the computer for a new hard drive.
The Apple-approved repair shop says they've installed a new 750 GB had drive sent by Apple and when they run TechTool Pro, they get the same smart drive failure report. The techie claims this is either a glitch with TechTool Pro, or with the hard drive, but that I have nothing to worry about.
What's your opinion?
Many thanks for taking the time to read this.
SMART
Saturday, December 29, 2007 1:18:12 AM US/Pacific
S.M.A.R.T. Self-Checks <Failing!>
Model: ST3750640AS Q
Mount Point: /dev/disk0
Capacity: 698.64 GB
Writable: Yes
Ejectable: No
Removable: No
Bus: Serial ATA
Bus Location: Internal
Revision: 3.BTH
Serial Number: 5QD2JVNE
disk0s2: Ma
disk0s3: Pa
disk0s4: Peppi
S.M.A.R.T. stands for Self-Monitoring Analysis and Reporting Technology. This test checks and reports on the status of the S.M.A.R.T. routines built into your drive. These routines monitor important drive parameters as your drive is operating. An examination and analysis of these parameters can aid in the prediction of drive failure. This will allow you to back up your data before your drive fails and the data becomes inaccessible.
S.M.A.R.T. Self-Checks
Attribute Normal Worst Threshold Status
1 Read Raw Error Rate
100 253 6 Okay
3 Spin Up Time
95 92 0 Okay
4 Start/Stop Count
100 100 20 Okay
5 Reallocated Sectors
100 100 36 Okay
7 Seek Error Rate
78 60 30 Okay
9 Power On Hours
100 100 0 Okay
10 Spin Retry Count
100 100 97 Okay
12 Power Cycle Count
100 100 20 Okay
187 Unknown
100 100 0 Okay
189 Unknown
100 100 0 Okay
190 Unknown
41 37 45 Failing!
194 Temperature
59 63 0 Okay
195 HW ECC Recovered
63 61 0 Okay
197 Current Pending Sector Count
100 100 0 Okay
198 Off-Line Scan Uncorrectable Sector Count
100 100 0 Okay
199 Ultra DMA CRC Error Count (Rate)
200 200 0 Okay
200 Write Error Count
100 253 0 Okay
202 DAM Error Count
100 253 0 Okay
S.M.A.R.T. Self-Checks <Failing!>
Tests Completed
Threshold levels are exceeded occasionally. You should consider backing up your data from the hard drive. You should continue to check the hard drive for failures.
S.M.A.R.T. Self-Checks <Failing!>
-end-
iMac, Mac OS X (10.5.1), 2.8 GHz 750 GB hard drive 4 GB RAM