11 Replies Latest reply: Jan 15, 2008 8:10 AM by Nathan C
M.A Level 2 Level 2 (260 points)
AT&T called my iPhone and left a message. I was able to access that visual voice mail ONCE ONLY. It still appears as do other voice mails on my iPhone but again you can only hear them once and never again.......Unless you press and hold the 1 key and access the voicemail the old fashioned way.

So, my voicemails are still in the AT&T system.

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Windows XP Pro
  • ibisguy Level 1 Level 1 (5 points)
    Here we go...

    Message was edited by: ibisguy
  • Nathan C Level 5 Level 5 (6,260 points)
    M.A,

    If you iPhone is capable of downloading the message the first time, it would use the exact same method to download it from the server subsequently.

    Has the voicemail box been reset/reprovisioned by AT&T? If you still have messages there from prior to the troubleshooting this has not been done. It completely erases the current voicemail box and replaces it with a new one.

    How much free space do you have on your iPhone?

    How old are the old messages in voicemail?

    What other troubleshooting steps have been tried so far? (Reset, Restore, etc.)

    Thank you,

    Nathan C.
  • bsj8377 Level 1 Level 1 (0 points)
    If you're having a problem with the phone itself, why don't you get it replaced...?
  • Goshia Level 4 Level 4 (1,400 points)
    He is on number 4 already...
  • M.A Level 2 Level 2 (260 points)
    This phone has been absolutely awesome until yesterday when suddenly my VVM quit working.

    If you were to call my iPhone and leave a voicemail I can access that visual voice mail only one time. After that the only way to hear the message again is to press and hold the 1 key and access voicemail the old way.

    AT&T has reset, re-provisioned the account. I personally reset my password and out going message like Apple told me to.

    My visual voice mail still does not work. I did nothing from yesterday through today that would have caused this to happen. I woke up and suddenly could not access any visual voice mails.

    Apple has passed the buck to AT&T and AT&T has passed the buck to Apple leaving me the customer without the VVM feature.

    It's bad enough guy's that my Yahoo email does not work and even the Apple store here cannot get Yahoo mail to work. This coupled with no visual voice mail and no MMS really makes it a great looking basic cell phone......right?

    I'm not trying to be a jerk here but come on Apple............
  • M.A Level 2 Level 2 (260 points)
    Hi Nathan,
    I have 7.53 GB of storage.
    I have 4 messages that are 2 days old.
    I will NOT restore because that is what caused my 3rd iPhone to be a brick. And interestingly enough, that was done at the Genius counter at my local Apple store.

    I really have nowhere to turn now.
  • ibisguy Level 1 Level 1 (5 points)
    It's more likely this is an AT&T problem...no?
  • Nathan C Level 5 Level 5 (6,260 points)
    M.A.,

    Do you still have old voicemails in the mailbox? If so, the mailbox was not actually reset by AT&T. I have run into situations where it was not always reset completely when troubleshooting an issue.

    I personally have two Yahoo accounts set up on my iPhone. One for my daughter who is about a week from being 13, and my 11 year old son. Their 8 month old brother can turn on an iPod, but doesn't have his own email yet. Both are working nearly flawlessly. The only flaw we have had with it was my son was sending so many messages to my daughter that he got flagged as "Bulk" by Yahoo until she started reading them and marking them as not bulk.

    Have you tried creating a new Yahoo ID, and seeing if that will setup on the iPhone? If it will, the issue is probably with the first Yahoo account, and not the iPhone.

    Has the iPhone been reset by holding down both buttons (top and front) until you see the Apple Logo?

    Since you believe it to be an iPhone issue, have you tried restoring the iPhone to its default software by restoring it, not from backup, to test?

    I am not trying to pass the buck here, I am trying to provide relevant troubleshooting steps to resolve your issue so that your iPhone will work as well as mine does.

    Hope this helps,

    Nathan C.
  • Nathan C Level 5 Level 5 (6,260 points)
    M.A.,

    If AT&T had reset your voicemail box, the message prior to the voicemail box being reset today would not be available on the iPhone or by holding down 1.

    If the messages that are 4 days old are still showing up when you dial 1, the voicemail box was not reset by AT&T.

    Hope this helps,

    Nathan C.
  • M.A Level 2 Level 2 (260 points)
    Hi Nathan,
    I don't believe at&t anymore, not that I really did to begin with. I went to my local Apple store (they are awesome!) They took a SIM card out of a new working phone and my visual voice mail worked in that phone, we re inserted my SIM card back into my phone and my VVM worked in my phone and has since.

    I'm with you in that I do not believe AT&T did anything to help with my voice mail. They said they re provisioned the account (whatever that means).

    I appreciate the time you and others took to help me here.

    Thank you
    It's been a rough road with the iPhone, I'm trying to hang in there.
  • Nathan C Level 5 Level 5 (6,260 points)
    M.A,

    Reprovisioning means deauthorizing and reauthorizing you on their network. It doesn't reset the voicemailbox as I understand it. Essentially they turn off your account, and turn it back on, but the voicemail isn't affected.

    Moving the SIM card out and back in forced the iPhone to reauthenticate with the AT&T network.

    Hope this helps,

    Nathan C.