Epson Perfection 4990 - fine with Macbook, not with Macbook Pro...?

Question

Level 1

0 points

Epson Perfection 4990 - fine with Macbook, not with Macbook Pro...?

Hi everyone!

I have a big problem with an Epson Perfection 4990 Photo Scanner - and I don't know what else to do.

The scanner works fine with my macbook: Install the epson software, launch, work.

But on my girlfriend's Macbook Pro it doesn't work: When I try to start EpsonScan, the program symbol "jumps" once or twice in the dock and then disappears. Both computers run Leopard, both have all updates.

Sometimes EpsonScan is still in the activities monitor (hope that's the English name for the German "Aktivitätsanzeige" g), but not always. The console doesn't reveal anything epsonish...

Any ideas?

Best regards,
Marcus

Macbook, Mac OS X (10.5.1)

Posted on Jan 14, 2008 8:50 AM

Reply

Answer 1

DonH49

Level 6

16,716 points

Jan 14, 2008 12:36 PM in response to Dreipholz

You must use Epson Scan version 3.0.3a (you can download that version from Epson's web site) with an intel Mac and Leopard. It also works with Tiger.
You'll find better results connecting the 4990 scanner through USB and not firewire. I can use firewire with Epson Scan 2.78 version and Tiger but not 3.03a and Leopard. Don't ask me why it just the way it is for now.
If you have a previous install of Epson Scan on that computer then you MUST delete ALL previous Epson files related to Epson and the scanner. The uninstaller does NOT rid the Mac of all traces. Use Spotlight to find the remainder.
BEFORE installing Epson Scan launch Apple's Image Capture and go to preferences and UNCHECK the box "when Image Capture is launched." Leopard up to 10.5.1 has a conflict with Image Capture and Epson Monitor which is installed with the Epson Scan software installer.
I have screwed with this entire scenario for many weeks and even dialogued with the Epson support(who btw are not listening too effectively) and this is the only way I can get that Epson software to run well with that scanner.

Reply

Answer 2

DonH49

Level 6

16,716 points

Jan 14, 2008 12:47 PM in response to Dreipholz

Forgot another silly add-on counter measure I once did to get it to work. I selected the icon and used command + i and turned off all languages except the one which I'm using for my Mac Pro, English.

Also everything I mentioned was focused to get Epson Scan to launch and not to bounce twice then disappear.

Reply