Previous 1 2 3 4 Next 55 Replies Latest reply: Sep 15, 2008 4:07 PM by Carlos2000 Go to original post
  • Bistro Y Level 1 (0 points)
    Do they only give refurbished phones? That seems a little ridiculous... Seems silly to trade in for a non-new replacement...

    Can anyone confirm this?
  • amjoe Level 1 (0 points)
    Well, Thought it was only me ! I wanted to visit apple store to check it out. Looks like I'm not alone, It started with one and now I have 3 bubbles in my screen.
  • Adam Nobile Level 1 (5 points)
    It happened to me too! I just got back from the Apple Store in Towson. I had 5 bubbles... 3 in the top left, one in the top right, and one in the lower left. I had a 4 GB phone. One thing to be certain of: make sure they give you an updated phone or else you deal with more work at home. You have to update the phone, followed by restoring it, and then restoring it again otherwise. The phone they gave me came loaded with 1.1.1 and I already had 1.1.3.

    Also, make sure you never had your phone exposed to even a drip of water. They used their pen light to check the water-dot inside the headphone jack!
  • MeD8RTom Level 1 (5 points)
    I have the exact same problem. I just noticed the three bubbles in the top right corner of the screen. It may be my imagination, but I think there were just two the other day, now there are three, and they might be getting larger.

    I would sure like to know what Apple says about this and whether I can get a new iPhone.
  • mtalbot Level 1 (0 points)
    The bubbles appeared on my 8GB iPhone too. It was promptly replaced, under warranty, at the Apple store.

    The genius described the problem being "burst" pixels in the screen - he examined the screen with a scope like a Doctor would use to examine your ears.
  • davelamNET Level 1 (0 points)
    I also had a first batch iPhone, it was a present from a friend..

    there were bubbles located in same location just as the 2 images quoted way above;

    and one more formed on the right side..

    Then there were 2 more forming on the left side lower, so I figured I had enough and went to the Apple Store.

    Within 30 seconds of talking/describing it was replaced.

    Apple Customer Service Rocks once again!
  • RULIES Level 1 (0 points)
    I just saw a bubble on mine also my screen has like screen burn i get this yellowish spot on my screen. .I was wondering i have some dents on my iphone nothing big and normal scratches on my back cover.,. will they still trade it.. Cause i dont want to drive a hour aways for nothing!!


    Message was edited by: RULIES
  • Christopherjacobs Level 1 (0 points)
    do you have to have the Applecare Protection Plan for the iPhone to get it fixed or even replaced with a new iPhone?

    <Edited by Moderator>
  • Matthew Huber Level 1 (15 points)
    Yes, they will still replace it. I have had this problem for months, but I assume it was because I had dropped my phone a time or two. I had a barely noticeable dent, but the back was scuffed so badly that the metal was becoming shiny. There were countless scratches. Additionally, my screen had some discoloration in the area where there were two large bubbles very close together (I had 5 all together). Now I realize this discoloration was probably caused by pressure the bubbles were applying to the screen, as someone above described.

    Even with all the scuffs my phone had, I took it into the store yesterday. The genius looked at it for about a minute (examing the water indicator as someone else described above) and then replaced it, no questions asked.

    As for those who questioned receiving a refurbished unit, I would rather have a refurbished phone without bubbles and screen discolorations than keep my original one that did.
  • Bassir Level 1 (0 points)
    I've had this problem since September, a week after I bought it. I never got around to taking it in, but I guess I will seeing that now it's become more persistent and I know for a fact Apple will repair/replace it for me.

    Thread I made:
    Image I took:

    And it's even getting uglier. I'll let you guys know how they deal with it.
  • Earless Puppy Level 4 (1,905 points)
    Eclipse5 wrote:
    Does it not bother anyone that they are getting refurbished phones instead of new ones?

    I'm weird like that and that would kind of bother me.

    *_In many ways a refurb phone is better then a new one. It goes through more testing_*

    Apple Certified Refurbished Products are pre-owned Apple products that undergo Apple’s stringent refurbishment process prior to being offered for sale.

    Each Apple Certified Refurbished Product:

    is fully tested (including full burn-in testing).
    is refurbished with replacement parts for any defective modules identified in testing.
    is put through a thorough cleaning process and inspection.
    is repackaged (including appropriate manuals, cables, etc.).
    includes the operating software originally shipped with the unit and the custom software offered with that system. See each products "Learn More" for more details.
    is given a new refurbished part number and serial number.
    is placed into a Final QA inspection prior to being added to sellable refurbished stock.
    is repacked in special packaging (including appropriate manuals, cables, etc. that originally shipped with the unit).
  • Bassir Level 1 (0 points)
    Alright, I took it into the West 14th Apple store (which is so big, it isn't crowded) and I showed a "genius" the bubble. The guy just said "oh" and replaced the phone--no questions asked. He went to the back, brought back an iPhone in a small white box, replaced the SIM card, and sent me on my way after a signature.
  • Ampidire Level 1 (0 points)
    Just had mine replaced the other day, they took it in the back to 'examine more closely' which means they wanted to check for water-damage warranty voiding under the headphone jack.

    I was there probably 10-15 minutes, signed the thing and walked out with a new activated phone so I could at least use it if I had to, I went right home though to sync to the backup I did just prior to going there to have it replaced as I knew that would be the case.

    I just had one bubble that was only easily visible on white web-pages or video.

    Anyway, I now have to tackle the defective SuperDrive repair and dying/stuck LCD pixels on my BlackBook in the next few days.
  • FelixGarcia Level 4 (2,810 points)
    The iPhone I received in exchange looked brand new to me, I could not fond anything that would say this is a refurb phone.
  • MeD8RTom Level 1 (5 points)
    A couple of days ago I wrote that I had three bubbles. Now I have four. I took my iPhone to our local Apple store, but they told me they were just a service outlet and could do nothing for me. The suggested that I send my iPhone back to Apple, and I would get something back in about a week. But I can't be without my iPhone for a week, and especially when they can give me no assurance of what they will do for me, even if I do send it in. Now what?