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iTunes 7.6 No Audio When Playing a Music Video or Movie

I just installed iTunes 7.6.0.29 (It was released today).

There is no audio when playing a music video or a movie that I've purchased. Movie trailers and music videos in the iTunes store have no audio either. Videos from iTunes University that I've downloaded (such as an MIT lecture) play fine w/ audio.

Music audio (such as tracks I've purchased or tracks on the iTunes store) play fine.

QuickTime videos, such as a QT video on my desktop play fine. Windows Media Player works fine too.

So, why don't music videos and movies play (w/audio) on iTunes 7.6??

Dell XPS, Windows XP

Posted on Jan 15, 2008 1:03 PM

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217 replies

Jan 15, 2008 2:47 PM in response to Roy B

Music videos that I have purchased have NO audio.
Movies have NO audio.
Movie trailers (i.e previews) in the iTunes store have NO audio.
Music video previews in the iTunes store have NO audio.

All my music play fine. Quick time (v 7.4) video files on my desktop play fine. MediaPlayer works.

What's up?? It all worked perfectly yesterday with iTunes 7.5!

Jan 15, 2008 7:37 PM in response to Shortie2

I'm experiencing what appears to be the exact same issue. I just installed iTunes 7.6.

Video but no audio:
Purchased iTunes TV episodes
Streamed video trailers in the iTunes Store

Works fine:
All music files, including protected files purchased through iTunes

The standalone Quicktime player performs normally with MOV files. Windows Media Player still performs normally.

I found an old support doc complaining of a similar issue with a previous iTunes release and tried the suggested fix: Uninstalling Quicktime and reinstalling it using the standalone installer (Quicktime 7.4). I also reinstalled iTunes. Neither solved the issue.

I'm very disappointed that I can no longer access the files I've purchased. I hope this is fixed very soon.

Jan 15, 2008 10:57 PM in response to Shortie2

Just to keep the theme going, I too am having the EXACT same problem. I tested everything else and all audio and non-purchased video works as described by others in this post.

Another problem I noticed since the install is that when the purchased video starts to play it stalls out after a few seconds, then later it picks up the video at the point in time it should be at--you miss all the video during that time that it stalled. I don't know if this is related, but it started after install of 7.6.

Any ideas?

iTunes 7.6 No Audio When Playing a Music Video or Movie

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