9 Replies Latest reply: Jan 17, 2008 12:35 AM by jmmyg
SoCalSkippy Level 1 (15 points)
I downloaded the update and it said the download was successful, but during the installation process I received a message saying the install wasn't successful and an error had occurred. So I un-plugged my iPhone from the computer, closed iTunes and then plugged my iPhone back into the computer and opened iTunes again. I was then told that I had to "restore" my iPhone, so I clicked on "restore" and it told me that "the iPhone could not be restored. An unknown error occurred. (1604)" I've tried it several times and I keep getting the same error message over and over again! And now my iPhone keeps going from a blank screen, to the screen with the silver Apple logo in the middle to the screen with the picture of the plug pointing towards the iTunes symbol...what is going on? Is my iPhone fried or what? I don't know what to do, but this always seems to happen whenever I try to install new updates, ugh! Can anyone please help me solve this problem so I can get my iPhone working again? Thanks!

Windows XP Pro