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32250 Views 2 Replies Latest reply: Jan 16, 2008 8:36 PM by karen611
Currently Being ModeratedJan 15, 2008 9:21 PM (in response to vanillabean)Try a reset by holding down both the power button and home key for about 15 seconds or until you see the apple logo in the middle of the phone. This will not remove any data on your phone.MacBookPro(2x) and iMac 20" iPhone 8G, Mac OS X (10.5)
Currently Being ModeratedJan 16, 2008 8:36 PM (in response to vanillabean)I had exactly same problem and when I called apple i-phone support, she told me to select restore the phone but all the data should be in the i-phone backup and will not be deleted.
I followed her directions and I could restore my phone without deleting any of my stored musics, photos, and other info.
The tricky thing is after you click the restore, it showed the error message and you need to unplug your i-phone from the computer and restart your computer again. Then open the i-tune without connecting your i-phone. Once you open i-tune, connect your i-phone then restore again.
After restore the i-phone, it ask you to backup or set as new phone. Choose backup from your i-phone. Then all your data should be restored.
Whole process takes about half hour but all your data should be recovered from the i-phone backup folder.PC