32798 Views 2 Replies Latest reply: Jan 16, 2008 8:36 PM by karen611
I had exactly same problem and when I called apple i-phone support, she told me to select restore the phone but all the data should be in the i-phone backup and will not be deleted.
I followed her directions and I could restore my phone without deleting any of my stored musics, photos, and other info.
The tricky thing is after you click the restore, it showed the error message and you need to unplug your i-phone from the computer and restart your computer again. Then open the i-tune without connecting your i-phone. Once you open i-tune, connect your i-phone then restore again.
After restore the i-phone, it ask you to backup or set as new phone. Choose backup from your i-phone. Then all your data should be restored.
Whole process takes about half hour but all your data should be recovered from the i-phone backup folder.