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Feb 19, 2010 4:10 PM in response to SoCalSkippyby jpkcfk,I agree that it is a combination software/hardware issue. The problems did not start for me until after the 3.0 update, however other friends of mine with iPhones (both 3G and 3GS) do not have this problem. Obviously, based on the number of posts, it is somewhat widespread though. My problem, like many others, happens more frequently after CPU intensive tasks and when ambient temperature is high. I can solve my problem temporarily by placing my iPhone against my car vent and cranking the air conditioning - so it is definitely a heat issue. The closest Apple Store is more than 3 hours from my house so I cannot get it looked at there. The local at&t store has said, if it is out of warranty it is my problem. I have spoken to an Apple Rep on the phone and he said it was an issue but not much I could do about it short of bringing it in to an Apple Store. Has anyone else had any luck with phone support? Have they even acknowledge that the issue is a real one and is affecting more than just a handful of users? -
Feb 19, 2010 5:12 PM in response to jpkcfkby panda attack,I am not so sure that heat is what is causing the earpiece to go out. I am more convinced that heat is the cause of a lot of call disconnects I'm experiencing. If I talk for more than a few minutes, the likelihood of the call disconnecting prematurely seems to go up exponentially. When speaking to one friend, with whom I share lengthy conversations, we're plagued with this problem. Whether losing sound in the earpiece is related or not, I can't be sure. That heat is the cause of call disconnections, I'm almost 100% positive. Initially, I thought it was AT&T's spotty service, but it really only happens with these longer conversations. Again, is it just increased probability or heat? My guess is it's the heat. -
Feb 20, 2010 4:13 AM in response to panda attackby frankieye,I agree it's a heating issue. Every time it goes to headphones when I'm at home, I would put my Iphone in the fridge for 2 min. and the problem was resolved. I also replaced the battery but same old thing. Whatever country produced these phones there is a widespread and common problem that Apple will not admit to it!!!!
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Feb 20, 2010 12:05 AM in response to frankieyeby Astro100,Ok I have my replacement Iphone and have been playing Tower Madness for an hour or so, no the phome doesnt switch to headphone mode but interestingly the back of the phone DOES NOT get as warm as previous faulty one. I'm thinking that this 'heaphone stcuk fault' is due to some faulty internal hardware that is overheating. Good test would be to have two iphones side by side running the same app and measuring the temp of both.APPLE WHERE ARE YOU!!!!!!!!!! -
Feb 20, 2010 2:50 AM in response to panda attackby RHage,I'm not in the US, so I'm not a AT&T user, and I don't get disconnected when the phone gets heated and switches to headphones mode.
So the call disconnections might be an AT&T issue, and not iPhone related. -
Feb 20, 2010 4:18 PM in response to frankieyeby panda attack,My phone just did it again. The conversation lasted only 5 minutes and 17 seconds before the earpiece went mute. The handset is warm, not particularly hot. At least, I've noticed it getting hotter in the past. So either it's a cumulative problem, or the heat threshold is very low. In any case, this problem wasn't present the first year and a half. It seems reasonable to believe that the problem could be in the recent OS iterations, and if so, could be fixed via software. The phone will probably still get hot, as it always has during long conversations, but it shouldn't trigger the phone to switch into headphones mode. -
Feb 21, 2010 12:01 AM in response to panda attackby dakeeper,I agree its heat. mine finally failed after 4 weeks of good behaviour. after being in my hot car on a 32C day. 10 mins inside with aircon and it switched back... -
Feb 21, 2010 12:17 AM in response to Astro100by dakeeper,Astro100 can I ask how you got a refurb phone from Optus and what it cost? -
Feb 21, 2010 2:06 AM in response to dakeeperby panda attack,When you say, "it switched back" do you mean, without any intervention besides cooling down, the audio mode switched back to normal Ringer mode? Usually, I have to go into the alarm clock app and sample an alarm tone to kick the audio back into Ringer mode. I even tried a similar trick selecting the phone's ring tone, but strangely that didn't work. I haven't tried cooling my phone in the refrigerator, like one user mentioned, but I've never noticed my phone switching back automatically after a cooling period. In any case, this problem is completely unacceptable. -
Feb 21, 2010 3:31 AM in response to panda attackby RHage,Panda attack, it usually switches back without intervention, sometimes it needs sampling an audio tone or plugging the earphone once and unplugging it.
It's a bit random. But the one constant, is that the phone gets stuck when there's heavy usage or high ambient temperatures.
And regarding the heat issue, I don't know if it's a problem with excess heat being generated or a part's sensibility to normal heat levels, I would guess it would be the latter. But again a software issue is also implicated somehow. -
Feb 21, 2010 1:34 PM in response to dakeeperby Astro100,Any Optus world Shop will be able to get you a refurb unit for about $343 -
Feb 22, 2010 12:17 AM in response to panda attackby dakeeper,i usually change the ringtone once or twice - does the trick... sounds very similar to your situation. -
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Feb 22, 2010 7:54 PM in response to dakeeperby dfx13,Had my phone for 13 months and used the headphones for the first time today. Now I have this 'headphone jack' problem. Unbelievable.
I can change the ringtone or set an alarm and the ringer will come back... Until I try making a phone call. No other solutions worked and the jackhole was lint-free. I'm gonna be really upset if I can't get this fixed. I used the headphones that came with the phone ONE TIME and now I can't use the phone normally. Incredible. -
Feb 26, 2010 8:26 AM in response to SoCalSkippyby rickyshearer27,As having to fork out another lot of money for an issue that is Apple's fault and not the end users is absurd!!!!
I live in the UK and the Apple stores will supply another iPhone, if you give them £140 and your existing phone!! SO they win either way. You are effectivley buying 2 units, when its not your fault.
Obviousley those within the warranty period can have a new iPhone free of charge. But once that period of warranty is over you will have to hand over your phone and £140 to get a refurbed unit. ($215 US Dollers)
Also this issue has not been solved and the MODS need to amend this thread to un answered
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