Previous 1 2 3 4 5 6 Next 603 Replies Latest reply: Aug 30, 2015 8:19 PM by Pomicio2014 Go to original post Branched to a new discussion.
  • awillimd Level 1 Level 1 (0 points)
    Here's an update to my earlier post suggesting that it may be an overheating problem. Cancel that theory...I've found the solution that worked for me.

    OK, so here’s my story…and possibly a solution. My iPhone would get stuck in Ringer (headphone) mode. No amount of inserting and removing the headphone jack would work. Blowing into the jack hole didn’t work. This morning I went to the Apple Genius Bar. They did some tests, blew crap out of the hole and the problem did not go away. Eventually they completely wiped my phone back to its virgin state. Still didn’t do the trick. They offered to exchange the phone (of course, it’s about a month out of warranty) with an exact copy (white, 3G, 16GB) for $199. I declined as I’m eligible for a lower cost 3GS upgrade in December. Came home depressed wondering why I didn’t take out an AppleCare Plan. Again tried all the tricks and the problem just seemed to get worse (i.e. it just stayed in headphone mode). So, here’s what worked for me. I normally use a pair of Etymotic earbuds instead of the supplied iPhone earbuds. The Etymotic jack (that thing that goes inside the iPhone) is different from the iPhone earbud jack. The Etymotics jack has two black bands (separating the jack into three separate metal pieces). The native iPhone earbuds jack has three white band that separates the jack into four separate metal pieces. Somehow, my Etymotic jack messed up the iPhone settings and caused it to get stuck in the headphone mode. The only way to get it back was to re-insert the Etymotic jack. That has reset the iPhone and everything is working fine again. So, if you are using any brand of earbud other than the native iPhone buds, that may be causing the problem. Hope that helps. Works like a charm for me.
  • awillimd Level 1 Level 1 (0 points)
    A further update...my iphone problem has returned (so nix the wrong headphone jack theory). I'm now going back to my original theory that this is a heat buildup issue. Why? Last night after my kid had played with the iphone for about 15 minutes it again slipped into "Ringer:Headphone" mode. Instead of inserting and removing the headphone jack, I held the jack-end of the iphone into the stream of cold air coming out of my room air conditioner. Almost immediately the iphone corrected itself and went back into the "Ringer" mode. I repeated this experiment two additional times (used the iphone for about 15 minutes until it warmed up and went into headphone mode and cooled it down in front of the air conditioner) and each time this cooling technique corrected the problem almost immediately. This suggests that heat buildup is triggering the thermocoupler that is sending a confusing message to the iphone. I'd be interested to know if anyone else is able to get the same results. Please post.

    Apple, you need to address this issue with a software fix or provide free replacements (even for phones out of warranty)...you need to do the right thing.
  • antwjohnson Level 1 Level 1 (0 points)
    Thanks so much, this worked! I put it the refrigerator for about 20 sec. and whollah it got me out of headphone ringer ****
  • nickepekka Level 1 Level 1 (0 points)
    Hi guys and greetings from Finland. I have the exact same issue with the phone stuck in "Ringer (Headphones)" mode painfully often. I have also tried all the tricks on the net from cleaning to sucking and inserting the headphones. Nothing seems to help.

    However, I too have noticed that it always goes to headphones mode when it is in intensive use or simply in my hands for a longer time. It is definitely a heat issue. I also got it to the normal "Ringer" mode by using coldness. I put it on a cold block for 10 minutes an voilà! You know those things u have in the cold bag.

    Apple needs to react to this problem!!! I did not have this issue with my iPhone 3G 3.01 a few months ago. Now it just seems to get worse all the time. And I don't normally even use the headphone for anything.

    Apple do something before we have to go dirty with this. So many of us here and on the net also here in Europe have this issue.
  • Simon UK Level 1 Level 1 (0 points)
    Same problem here,
    Only happens when I come back from a run, I use the phone in an armband and it does get very warm. I take the headphones out and it sticks in headphone mode!!!!!
  • awillimd Level 1 Level 1 (0 points)
    Glad this worked for you. Generally I've found that you don't need to put your iPhone on ice for so long. In my experience about 20-30 seconds in a freezer or in front of an air conditioner will do the trick.
  • Dan Mitchell1 Level 1 Level 1 (55 points)
    I'm not sure if my experience means I have the same problem - but if the Apple headphone jack is inserted in my iPhone 2G the loudspeaker works but not the headphones - so to get music played in iPod mode I need to insert the headphone jack-plug to get the loudspeaker working..


    Any thoughts ?

    Dan
  • Dan Mitchell1 Level 1 Level 1 (55 points)
    A further oddity is that when I go to settings/sounds/ringtone, not only does the selected ringtone sound thru the speaker, but using the volume control makes the message "ringer headphones" become just "ringer" Alas this does not hold, since as soon as a tune is selected in iPod mode the message reverts to "ringer headphones" with no headphones attached.
  • nickepekka Level 1 Level 1 (0 points)
    I have found a possible fix for the "iPhone stuck in headphones mode". It has got to do with how the iPhone uses its RAM when in intensive use. Heat seems to be a factor but probably just is result of the memory being almost full and the processor working hard. Most often the iPhone will go into headphone mode when playing a Youtube video for a while over WLAN or 3G.

    The FIX: Download the "Memory Sweep" application from iTunes Application store. With it you can free 30 mb of memory on your iPhone (you need to free 30 mb as 20 mb is not sufficient). After you have freed the iPhone memory lock the phone. Unlock again and voila the iPhone is now in "Ringer" mode. Underneath the link to the free application:

    http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=320954758&mt=8

    Apple has to provide a fix for this!! It is a type of software/hardware issue that makes the iPhone think that it is in headphone mode when in intensive use and its memory is running short. Not all iPhones seem to suffer from this but there are loads of people having this problem and writing about it in Europe/US.
  • awillimd Level 1 Level 1 (0 points)
    Thanks for offering a possible solution. I tried this and it didn't work for me unfortunately.

    I've sent a complaint to MacFixit to see if they would give it some profile on their website and pressure Apple to provide a fix. If anyone else knows how best to highlight this problem to get Apple's attention, please let me know.
  • nickepekka Level 1 Level 1 (0 points)
    EDIT: If the iPhone is already very warm then it has to cool down before it works. Anyway this is so sad and Apple should fix this.
  • Lara12345 Level 1 Level 1 (0 points)
    Okay so I have the same problem, but it's happening because I spilled water on my iPhone...
    So, putting it in the fridge didn't work, which didn't surprise me cause the problem has nothing to do with heat.
    Any ideas on how to fix it?

    Thanks
  • cyprus7 Level 1 Level 1 (0 points)
    I have had the same problem for many days now and tried everything I had read in different forums regarding this problem. Nothing helped me!!!

    I agree that this problem has to do with overheating as it is already posted! Today, I did something that helped me solve the problem at least until a permanent solution will be available to us.

    I reduced the brightness level almost to zero and this keeps my iphone cool enough not to enter headphones mode. I know that this is an unfortunate situation but it's better than being stuck in the headphones mode.

    PS. YouTube still has some problems even under these conditions. We look forward to a permanent fix, of course!!!
  • awillimd Level 1 Level 1 (0 points)
    See my earlier posts...nothing worked for me either. In frustration, I returned to the Apple Genius Bar yesterday to take them up on their offer of replacing my 3G with a new one for $199 (even though I'm eligible for a 3GS in early December). My logic was as follows: I either pay $399 for an early upgrade to a 3GS (and keep a broken 3G as an iPod Touch) or a get a replacement 3G for $199 and get an upgrade to a 3GS in December for $199 and have a working 3G which I'd convert to an iPod Touch and give to my kid and a new 3GS (total $398). In other words for the same price as an early 3GS upgrade I'd get two working iPhones.

    At the Genius Bar they tested my phone again and suggested it was a faulty headphone socket which they couldn't fix (I still maintain it's a fault with the heat sensor). After opting for a replacement for $199, the Genius kindly offered to provide a FREE replacement (even though I was two months out of warranty). I graciously accepted his offer and now have a brand new 3G at no cost to me (which also includes a 90 warranty). My faith in Apple has been restored and obviously Apple Genius's have the discretion to offer out-of-warranty replacements on a case-by-case basis. I am now a very happy camper and my life is whole again now that I have a fully working 3G.
  • dtommyd2 Level 1 Level 1 (0 points)
    So either this worked for me or its a coincidence.
    So I tried putting it in the freezer and tried the memory dump with "scan lite" from the app store and it still wasn't working. That isn't to say that these didn't help but on a hunch I put in (in the bottom) an external speaker I have for my iPod Touch. You know the little white rectangle looking external speaker for 5 bucks on ebay. It doesn't work right off the bat so you have to restart with it plugged in. I then went to my podcasts and listened to a few minutes then tried my baseball app and on and on. It works great that way if you really can't get it to work. A possible workaround maybe. But a few minutes later my plugging in and pulling out (just trying to confuse it) . Somehow its now working. I have to say it works even better and louder with the external one. Not good for on the go but great for sitting in the backyard. Loud. Hope this helps. Its also a pain if you have a fancy cover/shell but still a workaround if it doesn't work.
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