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"The iPhone could not be updated. An unknown error occured (1602)." - HELP!

Okay, I've tried everything and I can not get this update on my phone. I've tried uninstalling iTunes and Apple Mobile Device and reinstalling them, plugging into different USB ports, redownloading the patch file, and nothing is working. Any help??? This is quite frustrating..

Posted on Jan 15, 2008 9:35 PM

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48 replies

Jan 17, 2008 12:03 AM in response to zpkoah

i recieved the same error and couldnt get it to fix so i just went to the nearest apple store and had one of the techs try and fix it. they pluged it into one of the macbook pros they had behind the counter and dl the update and synced my phone and it worked. got it home pluged it into my HP and synced it up and got all my backups back and works fine now.

Jan 17, 2008 4:32 AM in response to zpkoah

I've got a similar problem only mine says unknown error (2001). During the initial installation of this months update a USB cord plugging in the iTunes icon showed up on the screen. It stayed there for about 2 minutes and then the iPhone rebooted. It repeated this cycle more times then I can count. I'm happy to say that it is now working. But non the less I've been pretty frustrated with the iPhone and Leopard sometimes.

In response to a comment that it seems that every iTunes related software update seems buggy I would have to say that I agree. I've been using Macs since 1987 and I have to say that in past 3-4 years Apple has changed a lot. It's more popular then ever before. It's products are even more stylish and innovative then ever before. But the rising demand for Macs has forced Apple to cut corners it seems. In some ways Apple products aren't what they used to be.

"The iPhone could not be updated. An unknown error occured (1602)." - HELP!

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