6 Replies Latest reply: Feb 27, 2008 9:30 PM by mr_incredible
anerlk Level 1 Level 1 (0 points)
When I plug my phone into the computer iTunes opens and the hardware extracts but when it says the iPhone is preparing for download, an error box comes up and says "This iPhone could not be updated. An unknown error has occurred. (1602)."

I've tried restarting both my phone and my computer and neither of them helps.

How can I install the update?

MacBook, Mac OS X (10.5.1)