Movie Rental: Error 5102

The same thing "grey screen" is happening for me when I try and watch a rented movie.

Before it plays the grey screen it gives me an error window that says:

"This computer is not authorized to play "download.m4v" If you purchased this song you can open iTunes and authorize this computer to play this song by entering your Apple ID and password.

I am in iTunes and my computer is authorized so I'm not sure what is wrong, anyone?

I'm having the same issue. (second one mentioned "This computer is not authorized to play "download.m4v") I have already "authorized" my computer. My date and time is correct... still not able to view my rented movie. Frustrating!!!

Message was edited by: Richy Clark

figured out the "not authorized to play download.w4v" thing on my machine. needed the quicktime update. they should let you know both are needed for movie rental playback before you download. Since i am at a location with a slow internet connection i did not want to wait for that to download.

and watching a movie while it downloads is no fun. I have to stop and give it a 10 min break about eery half hour of the movie. Oh well. Gave me something to troubleshoot.

I have quicktime fully updated, my system clock is automatically set is correct and I still have this problem. I tried opening iTunes in my VMware Fusion Windows XP in iTunes and it says the exact same thing.

you have to purchase a song or something off of itunes, and then when you click play it will ask you to authorize. Once you authorize the song, you should be able to play your movie... worked for me 🙂

I am getting this same error 5102 message and all I want to do is stop the movie from downloading every time I update my iTunes. Is there any way to delete the movie from somewhere so that it doesn't attempt to download it?

Thanks,

Ray

I'm experiencing the same Error 5102. It also is related to a rental that I've already watched on a different computer. For some reason it's still trying to download on my desktop and throwing up this error. If any support team looks at this the rental was "Stop Loss" and my system is as follows:

G4 FW800
Dual Power PC 1.24 Ghz
2 GB RAM
OS X 10.5.4
iTunes 7.7.1

Note if this is due to not upgrading to iTunes 8, so far iTunes 8 is terrible with memory and chokes up my systems.

I got the problem resolved by contacting iTunes Store Support. There is a form that you fill out on the iTunes Store Support site and they responded within 2 days. Here is the email reply from Apple:

+"Dear Ray,+

+I understand the rental of "No Reservations" was unauthorized. My name is ******** and I will be happy to resolve this for you today.+

+As requested I removed the item "No Resevations" from your download queue. The next time you log into your iTunes account you should no longer be prompted to download this item.+


+Yours Faithfully,+

********
+iTunes Master+
+Here to assist you Tuesday thru Saturday 6AM - 3PM (PST)"+

The email address is iTunesStoreSupport@apple.com

Hope this helps,

Ray

<Edited by Moderator>

I get error 5103 when I try to play my movie that has already been downloaded after I rented it.

Something is not right with rentals. I cant play them! I only get a grey window....

Check your system clock. It is best to check the "Set Date And Time Automatically" in the Date and Time preferences.

i have the "not authorized" problem as well. Costs the same as PPV, takes 5 hours to download and then won't play. Now i get to watch reruns of Scrubs. yay!

I'm having the exact same problem as the prior post. Error -5102 and all I want to do is stop the movie from downloading, failing and giving me this error every time I open iTunes. Please Help!