HELP! "The iphone cannot be restored. An unknown error occurred (6)"

Question

Level 1

0 points

HELP! "The iphone cannot be restored. An unknown error occurred (6)"

I was trying to update, and an message came up the reads: "The iphone cannot be restored. An unknown error occurred (6)." The screen on my iphone shows a charger with an arrow towards the itunes icon. I tried resetting my iphone and computer and that did not help.

PLEASE HELP!

ThanK You.

macbook, Mac OS X (10.5.1)

Posted on Jan 16, 2008 11:51 PM

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Answer 1

deadsam

Level 1

4 points

Jan 17, 2008 12:02 AM in response to kelli686

same thing happened to me...apple really screwed up on this one it seems!

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Answer 2

Soft Reset

Level 4

1,790 points

Jan 17, 2008 12:37 AM in response to deadsam

Odd...

Of the 75 odd iPhones I updated for customers yesterday, I saw that error twice. Both times I unplugged the device... reset it... plugged it back in and re-initialized the firmware update. It took on the second try and all was well.

I don't see why that wouldn't have worked here.

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Answer 3

Jan 17, 2008 12:51 AM in response to kelli686

Same thing happened to me!!!

The reason appeared to be, when the update dropped my iPhone to start the install, my wireless USB adapter went down too. It also failed when trying the restore. I got around the problem by, when the update dropped my iPhone to start the install and then dropped the wireless adapter, I quickly unplugged the replugged the adapter, and it the restored and updated successfully.

Next update I will be using a network cable!!!!

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Answer 4

deadsam

Level 1

4 points

Jan 17, 2008 1:23 AM in response to Soft Reset

i managed to fix it...i have an imac in addition to my powerbook...so i restored it on the imac and then re-synced on the original powerbook...seems to be doing fine now.

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