Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

an unknown error occurred (-4)

I am trying to buy the album Physical Graffiti ( http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewAlbum?id=267651925&s=14344 1), and I keep getting the error
"Could not purchase "Physical Graffiti (Remastered)".

An unknown error occurred (-4).

There was an error in the iTunes Store. Please try again later."

How can I fix this error?

Thanks!

17" iMac 2GHz Intel Core 2 Duo 1G DDR2 SDRAM 667MHz 160GB hard drive, Mac OS X (10.5.1), iMac dual booted to run Windows XP. iPod 5th gen with video 30GB.

Posted on Jan 17, 2008 5:43 PM

Reply
8 replies

Jan 17, 2008 6:16 PM in response to joshz

I'm getting the same error when trying to sign in to iTunes. It keeps toggling between unknown error -2 and unknown error -4. Very frustrating. I've been having this issue since Tuesday (1/15) evening after upgrading to iTunes 7.6.

Some folks say that iTMS is being overwhelmed by the large number of users and they were finally able to get through by retrying -- though if that's the case, it's just going to make the problem worse. As far as I know Apple hasn't admitted to any issues yet, but there is definitely something going on based on all of the reports in these forums.

Jan 18, 2008 5:27 PM in response to joshz

Josh,

I'm glad you were able to get back in. Unfortunately there are still a large number of folks affected. See this thread for more info:

http://discussions.apple.com/thread.jspa?threadID=1338204&tstart=30

From what I've gathered there was a server migration last weekend (1/12-13) and the accounts which were migrated to the new server were either corrupted or the new server has not been properly integrated into the iTMS system.

an unknown error occurred (-4)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.