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Canon LIDE 60 Scanner and Leopard - Can't Scan

Apparently, Apple never heard the saying "If it ain't broke, don't fix it"

I own a Canon LIDE 60 scanner. Worked perfectly well under Tiger, it's now broken with Leopard. Steve's speech at Macworld was underwhelming I'm afraid, and the stock market has hammered Apple stock. They are as unimpressed as I am. Leopard pretty much *****. The TV ads that depict Vista as complicated and incompatible are a fraud, since Leopard is just as incompatible as Vista. What ver happened to Apple's concept of true "plug & play"?

While System Profiler "sees" the scanner as connected to the USB bus, there is no communication in any way. I cannot scan. I downloaed VueScan and ran it from the download folder; it worked. Then I dragged VueScan into my applications folder and it stopped working.

The latest Canon driver does not solve the problem. I have spent over two hours on the phone with Canon support without any solution. Canon blames Apple's latest implementation of the TWAIN specification, but Apple refuses to offer any support beyond saying "if System Profiler sees the device, then it's not our problem"

Apple blames Canon, Canon blames Apple and the user gets screwed by both companies.

Powerbook G4, Mac OS X (10.5.1), Canon LIDE 60,

Posted on Jan 17, 2008 7:34 PM

Reply
13 replies

Jan 17, 2008 7:43 PM in response to fogcitynative

I feel your frustration, but you probably have a driver that needs to be updated. I have a Canon MP780 all in one that could be used only when I used individual scan task driver to scan. Canon has since updated the MP Navigation to be compatible with Leopard and now works great. However if you are in the same boat make sure the scanner default is for your scanner. I got agitated when after down loading the new driver it kept telling me that it didn't recognize my 780 before I realized that the MP navigator was for several different models and I did check to make sure I had selected the 780. I think it was set for a 760 but when I check the right box, it worked like a champ.

As frustrating as it is, Apple says they are not responsible for third party compatibility up front. Sooner or later Canon will solve the issue.

You might do some net surfing because I think there are a couple of free down loadable universal drivers out there.

Feb 16, 2008 8:20 AM in response to Oki

I have always used VueScan. Canon wants you to buy the LiDE 90 probably. Vista x64 drivers for my LiDE 70 (which I bought assuming it was current and that they would upgrade drivers) even requires modifying the Twain name for VueScan to work. And the developer (Hamrick) is very good at keeping his software updated. Canon uses its own proprietary protocols. So I don't even think it is industry standard enough for Apple to support "natively."

Vista. Yes, Canon brought out a driver for the LiDE in fall '06. SP1 is being held from full release and DVD mastering while some vendors have more time to add driver support for new hardware and systems, logicboards. Vista SP1 has been in beta since August, a public RC1 came out and two non-public updates, giving developers time to work with the new release.

But vendors aren't happy. Drivers don't make money, cost time to develop and test (it can take 1-4 months for a driver and firmware), so they don't get much thanks. Thankfully, a scanner like the LiDE series are under $100 and perform well.

I had a nice $400 laser printer for doing envelopes and a few letters, Lexmark doesn't have drivers, and neither does Vista, and my 'new' laser doesn't do envelopes as easy, but at least it was only $180 and can print 3x faster (but I waste a lot of envelopes to get one good one).

The cost of any new OS is to make older hardware and software obsolete. New software to require ever more powerful hardware. This was something IBM learned 40 yrs ago. All in the name of progress and commerce.

A new scanner vs VueScan Pro (lifetime support). And your VueScan license works with Vista and OS X.

Feb 23, 2008 11:08 AM in response to ronlake

do you have an Intel Mac or a PPC based Mac? Apparently, the new drivers and CanoScan Toolbox work on Intel based Macs, but they do NOT work on PPC based Macs. I haver an LIDE60 scanner that worked perfectly under tiger and now does not work at all under Leopard. It is not supported by VueScan so the only alternaitve is to go buy a new scanner. You can be certain it won't be a Canon, as these people are relentless is insisting their software works when there have been numerous reports that it doesn't work on PPC based Macs.

Feb 23, 2008 5:38 PM in response to Peter Durkee

When is a USB Port not a USB Port? Apparently they are not all the same.

After trying Vue Scan and finding it too could not locate the scanner, I went to system Profiler and lo and behold, the scanner wasn't there. It was plugged in all right to the LEFT side USB port on my Powerbook G4. I moved it over to the right side and voila, problem solved. Apparently one side puts out more power than another. The LIDE60 draws its power from the USB bus and guess what, it's really sensitive to not having enough power to run.

So, thank Apple for designing a PowerBook G4 (PPC) with two supposedly identical USB ports that are clearyl way different.

Feb 23, 2008 5:48 PM in response to fogcitynative

I have a N670U which I think is the same as a LIDE 20.

While I somehow got it to work under Leopard, it was pretty ugly due to powerpc, etc. and consumed a ton of cpu..

What I have gone with instead, is twain-sane. The preview doesn't work, but the scanning works just fine! I noticed that the Canon driver is incompatible with the twain-sane driver, but I don't care. With Twain-sane I can use 'import' inside Photoshop.. with the canon driver I would have had to run Photoshop in rosetta mode to get that plugin to work. Pass.

http://www.ellert.se/twain-sane/

Canon LIDE 60 Scanner and Leopard - Can't Scan

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