MacBook Pro constantly losing wireless connectivity

"If these complaints were caused by ONE problem, even a really diabolical problem, they would have been solved by now."

Of course we have NO WAY of knowing that because NO ONE from Apple has ever said a word on this thread, just let if fester for years. Except of course to delete posts that are trying to get attention to the problem.

Apple makes no promise to read these forums, and never responds here unless a query goes completely unanswered for days. Readers are other Users like you. There are no standard escalation procedures for the forums.

To get the attention of Apple Inc, you need to do one of these:

• call AppleCare on the Phone

• present your MacBook at an appointment at the genius Bar at an Apple Store

• send your MacBook in for service via an arranged courier-pack

• if you are a Developer, contact Developer Tech Support

• If you are on an Educational Institution program, contact Education Support

• if you work for a National Account, contact National Account Support

"unless a query goes completely unanswered for days"

But a query can go unanswered for years and that's OK. I get it.

Sorry, I was not as precise as I intended.

Unless the initial query of the ORIGINAL POSTER goes completely and utterly unaswered for days.

Splitting hairs with me does nothing for you -- I don't work for Apple.

"Sorry, I was not as precise as I intended."

That's OK, you were too busy rushing to apologize for their terrible customer service....

chefcarolb,

I was having the same problem. The wifi indicator would stay on even though the connection had dropped. If I turned the connection off and then back on, it would not come on again. Only a reboot would temporarily restore it. Another user, Bananmac, figured this one out. In his case and mine, the cable that goes from the Airport card to the motherboard was defective. I got the part number off ifixit.com and bought it on ebay for $13. Problem is fixed for me.

THANK YOU!!!!! I have an appointment with one of the store managers tomorrow. However, I am going to take my computer in tonight and hopefully they can get this fixed by tomorrow. My computer is still under warranty and I paid extra for the additional years of Apple Care so I will certainly let them do it all.

Hi I thank you for your answer. The situation is that I cannot control the router. I get an accesscode and a password in the campsite and the router is placed in a tree 15 meters from my place.

Would it be an idea to buy an airport express and build a network behind the airport express.? Then the signal from the "tree" goes alone to Airport Express and I can connect Iphone, Ipad, Apple tv2 and mac to airport Express. Will I get a better signal?

I visited Apple store in Marbella Spain today and they tested my MBP and it was OK. They changed location and said this would work. Back in the campsite again it was the same. So nothing changed.

I do not understand why I have full power and no problem on Ipad and Iphone and problems with MBP. It is the same compagny.

Best way to sort out wireless problems to determine if its hardware or not

Remove the wifi service in sys prefs

recreate the service

create a new location

clear all your preferred networks

renew your dhcp lease

add google DNS servers in (8.8.8.8 and 8.8.4.4)

also remove the password in keychain access

power cycle the mac and router

if that fails remove m,ove the systemconfiguration folder onto the desktop

finder>go>computer>mcintoshHD>library>prefs>systemconfiguration

restart mac

also try in the recovery drive

Hi Prebenharder,

It will be cheaper if you just get an edimax usb wireless adapter for $10 on Amazon. I actually bought one but my MBP's wifi started working properly before it arrived so I haven't had to try it out, but at least I have it in case my problems start again.

My MBP wifi issues resolved after switching every wifi device in the home off and router off, turned the router back on and then progressively turning each device back on.

That is awesome you have a tree for a router! 🙂 Seeing that you can't reset that at the campsite I would save your troubles and just get the USB adaptor.

After dropping my laptop off at the apple store for a week, i was unable to get this issue resolved. I was told to hit ctrl-opt-command-shift-period to capture a system diagnostic saved under /var/tmp

Within 6 hours of getting the laptop back, I was able to reproduce the problem by watching Hulu on Chrome.

Supposedly, level 2 is looking into it, and I have informed them of this thread.

Hopefully, we wll get answers soon.

Dropped off my MacBook Pro at the Apple Store last night with a print-out of your wire solution. Within 20 minutes I got a call from the lead Genius that the wire does not exist on my latest and greatest MacBook Pro. They figured it was the airport card, but did not have the part in the store. Instead, they are giving me a new computer. All data, including programs (I hope!) was transferred last night. I'm heading there today to pick it up and pray everything I need is there. Also praying two MacBook Pros in a row don't have the same issue.

Much depends on WHO you are dealing with. I had an issue with an older MacBook Pro last year and after receiving no satisfaction from the person I was dealing with, a "leader" stepped in and went above and beyond to get the problem fixed. Same thing here.

As far as rebooting our router and modem, we unplug everything frequently because of the nasty storms we get in the south. If you've ever had to deal with Comcast, you pull everything out of the wall on the first roll of thunder!

Hi outthere.

Now I have hat enought. I have been to the Apple store and a genius told me my MBP worked perfectly.

I should go back and change the clock and where I am and I would work. I did, but it was the same. So now I bought an Edimax USB nano wireless adapter and the MPB works again and I can streame TV and I am happy - but not for my MPB and the wireless connection build in.

So dont use all your energy on your mac. Buy Edimax for about 15 euro and be happy again.

Thank you all for the help.

Now I have hat enought. I have been to the Apple store and a genius told me my MBP worked perfectly.

I should go back and change the clock and where I am and I would work. I did, but it was the same. So now I bought an Edimax USB nano wireless adapter and the MPB works again and I can streame TV and I am happy - but not for my MPB and the wireless connection build in.

So dont use all your energy on your mac. Buy Edimax for about 15 euro and be happy again.

Thank you all for the help.

Just want to add here that I am having the same issue with my macbook pro purchased in Feb. 2013 and running the latest version of Mavericks (10.9.2). After two days of chat support (which cost me $19 each time, becuase I am traveling outside of the US) and lots of testing, including:

reseting SMC

reseting PRAM

clearing out keychain passwords

clearing saved networks

setting priority on network ports

setting inactive on non wifi ports

deleting all files in /Library/Preferences/SystemConfiguration

seeing the problem with a new user

seeing the problem in safe mode

seeing the problem in the OS reinstall mode

It was determined that my problem was hardware related and needed to be serviced. Also, because I am traveling and will not be back in the US for several months this will be an out of pocket expense for me. I spoke with Customer Care and complained about the poor quality and the fact that this issue started so quickly after my 1 year warrenty expired (less than a month), and while they offered to recover the costs of repair, if I could bring the machine back to the US, they could offer me nothing while I am traveling, even though the repair would be covered world-wide under apple care. I asked if they could apply apple care now, I even offered to buy it, to ensure that I would be covered while I am traveling, in case something else goes wrong (which I am fairly certain is bound to happen).

I am so unimpressed with the quality of apple's mac books as of late that I do not plan on buying apple products again. This is the second macbook pro that I've had in less than two years with hardware problems that I ended up having to pay to repair, both less than 2 years old. Apple had a chance to make things right for me by either offering to cover the machine under apple care, or at the VERY LEAST allowing me to purchase it now, but sadly these are not options and I am left with a very expensive laptop that is prone to hardware failures, and even more expensive to fix. Sorry to say, but after years of cheerleading apple products I think Im ready to start looking elsewhere.