MacBook Pro constantly losing wireless connectivity

Hi folks,

Well, I read a ton of posts regarding MacBook Pro wireless networking issues before buying a wireless router last month, and now it's "me too."

Our iBook has no problems whatsoever with dropped connections, but the MBP loses access every few minutes or so. I usually follow a sequence of "Turn AirPort Off"/"Turn Airport On" to cycle the connection, and sometimes this works. It's an almost constant problem. This is a standard configuration MBP.

The router happens to be a D-Link DIR-615, but I've seen enough posts about problems with the Airport Express and MacBook Pros to know it's not the router that's the problem--it's the MacBook Pro (I notice a few similar posts even on the first page of this forum).

Dear Apple: what are you doing about this issue?

Has anyone else somehow resolved this problem? If there was only a couple of posts about this issue, then it might be written off as problems with a specific router, or specific users. But when there's a ton of messages all complaining about the same problem, then it's more likely a significant defect that needs to be fixed by the manufacturer, and won't be fixed by standard troubleshooting procedures of the mundane kind (Tech Support Theater: "Is your router turned on?").

Dear Apple: where are you?

MBP, Mac OS X (10.4.11), non

Posted on Jan 20, 2008 8:45 AM

Reply
2,055 replies

Sep 11, 2008 12:30 AM in response to nordster68

PPs. I still think one of the most strange things about my whole experience is that I only had the wireless problem with my own apple network at home and only with my MBP. Anywhere else I went the MBP wireless worked fine, whether I had realplayer loaded or not. But I can not argue with result, ever since putting realplayer in the trash and restarting my internet and network issues are over.

Sep 11, 2008 4:58 AM in response to nordster68

Just to weigh in: I've been struggling with wifi connectivity problems on my first-generation MBP all summer, and browsing this very long thread has been like reliving my summer's experience: intermittent drop outs, works reliably only very close to the router, doing various tweaks seems to sometimes improve things a bit but never make it go away entirely. Had the wireless card replaced and then the right fan fixed (overheating made the problem worse), but the problem won't go away altogether.

It might be a basic design flaw in the MBP (e.g., the aluminum case) that can be compensated for but not fully corrected.

Sep 13, 2008 3:10 AM in response to lain san

Hi,

I am also using the WPN824....having the same issues.

Before I found this thread to try and correct the problem I downloaded iStumbler to have a look. Every time I have iStumbler running the connection is fine...no problems at all. As soon as I quit iStumbler the problem returns.

I'm not sure why it works but it does. Maybe a more technically minded person could work out why. The thing is that after iStumbler has been running for about 2 hrs it starts hogging CPU and I have to restart it. But I do get perfect connection though.
Go figure! 🙂

Sep 13, 2008 3:27 AM in response to ffredburger

Hey Everyone,

I have the same issues.

I accidently found a workaround that works perfectly for me. I was having these issues before I knew of this thread and everyone elses same issues. I installed iStumbler to check out my wireless signal etc.

Now...whenever I have iStumbler running I get a perfect connection!!!

I don't know why...I just know that I do. As soon as I turn it off my connection is rubbish again.

There is a small issue with this though. iStumbler starts hoggin CPU after a while (maybe a couple hours). I just have to restart it and it is fine.

Give it a try and let me know how it goes for you.

Thanks

Sep 13, 2008 4:07 AM in response to Trystero

After having my MacBook Pro for about three months and not having any problem with wi-fi, suddenly today it bombs out. Repeatedly.

I have never had RealPlayer on this machine.

The machine used to work fine (until a few hours ago).

My Billion router is 802.11B/G (no N) and it can't be changed to just G because there are legacy B devices on the network.

Nothing in my setup has changed except for the latest software update from Apple (iPhone 2.1 update, Quicktime and iTunes 8) and a security update. None of these should go anywhere near the wi-fi code stack. Yet the problem coincides with these being installed.

The symptoms:
Full signal strength reported ...
... but NO internet connection
Works when VERY close to router
Reboots of router and MBP make no difference. Switching off wi-fi on the MBP makes no difference.

The only way I can seem to kickstart the MBP (Loading iStumbler makes no difference) is to jack it in to the router's Ethernet connection, then the wi-fi comes good for maybe 20-30 minutes. My other devices (I have about a half dozen of them) have no problems connecting to the net.

I've browsed this thread and can find nothing to help (although a lot of people in the same situation). Although with more than 500 posts it is possible I missed a gem.

If anyone can suggest something that works I would be eternally grateful.

cheers

Sep 13, 2008 4:36 PM in response to FenBat

To me it smacks of arrogance with a tinge of disdain towards their customers. This thread is the equivalent of a mass demonstration on the steps of city hall...so why hasn't a spokesman come out and made a statement?

I understand that technology isn't always perfect but when there is a problem of such magnitude I expect recognition, acceptance and a roadmap for resolution. Having lost my WiFi on my new MPB this week I have never had cause to curse Apple like I have done - I was let down when I really needed Internet connectivity and now my ultra-cool machine with its 'I'm better than you PC owners' vibe suddenly seems less important.

Let's get this fixed guys...

Sep 14, 2008 2:09 AM in response to Dan Brazil

It's terrible: after trying about all of the suggestions posted in the numerous posts concerning the MPB WiFi connectivity issue, the only thing that really works for my brand new MBP is to boot in Windows... chuckles everywhere on the workfloor when i flip open my beautiful aluminium brick.

This machine is certainly not performing the way it should; are we entitled to a refund?

Sep 14, 2008 3:02 AM in response to katweazl

Ditto - terrible connection problem here - spent ages on this thread trying all the different fixes postulated - right up to and including PRAM and SMC resets, multiple routers and settings, different locations (I even moved house during the problem and the problem still occurred at the new location). I spent over an hour on the phone to AppleCare but we eventually realised I'd exhausted all the things they'd tell me to do anyway. As with everyone else, it's a massive connection drop issue, but only under OSX - XP SP3 under Bootcamp has no issues so it can't be the hardware.

Then last night I downloaded iStumbler release 98, and found that as long as I leave that running - despite the increased CPU load and reduced battery life it brings along - I have the worlds most stable wi-fi connection. Incredible. I don't know what iStumbler does over and above the normal AirPort scans, but it works like a dream.

Incidentally the AppleCare guys said that patch 10.5.5 should be coming out in the next few weeks and that there should be some fixes for connectivity issues in it. I suggest that they should buy up iStumbler and integrate it into the OS - it just works! :P

Sep 14, 2008 5:45 AM in response to Ben_Eaton

Well, I can't answer the question as to what is causing it but I do have a possible reason that iStumblier makes it stable. The problem to me does not appear to be the computer just dropping the connection on its own. The problem seems to be happening whenever the computer goes out looking for more networks. The system is always scanning to see if there are other networks out there that it might be able to connect to. I tried to see if there was a way to turn this off but don't see how.

The reason iStumbler makes the connection stable is that it keeps the current network connection busy and open. If the current network connection becomes unused then the system looses it when it goes to look for other networks. Not sure if its because of it scanning other channels in the area that causes it to scramble up the current (connected) line, or something else, but its what seems to be happening on my system.

I've been lucky so far because since taking out the "Real" program, my system has been perfectly stable, but I recognize there is a deeper issue. If you can figure out how to make the system stop automatically scanning for networks then you might be able to hide your problem as well.

I'll post back if I can figure this out. Might not fix anything but would be worth a shot.

glenn

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Pro constantly losing wireless connectivity

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.