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  • chefcarolb Level 1 Level 1 (0 points)

    Is it possible to get some input from someone (a moderator) at Apple regarding the issue in this thread?  I've tried every fix I see here, shots in the dark, phone calls to Apple, one to Linksys plus two trips to the Genius Bar without resolution.

     

    Please provide some guidance to get this issue properly resolved.

     

    Deepest gratitude.

  • laurenmay1 Level 1 Level 1 (0 points)

    Dear Chef:

     

    Don't hold your breath - I've tried every tactic ...

  • Prebenharder Level 1 Level 1 (0 points)

    I dont know who is reading this from Apple, but I will tell you this: It is totally unacceptabel that this discusion is going on. We - the customers - buy the worlds most expensive laptop and are completly ignored by Apple when there is a serious problem for many of us users.

     

    there are 129 pages of complaining of MacBook Pro constantly loosing wireless connectivity. I can acces the internet on my Iphone and on my Ipad with no problems. I can access the internet on my old windows computer with no problems, but I cannot use my MBP Retina 15. It is a joke.

     

    I ask some competent person from Apple to give an explanation right now.

  • Erickton Level 1 Level 1 (0 points)

    Would be useful to make some kind of threat to Apple and wait for the NSA to come after us? Thousands of us?

  • chefcarolb Level 1 Level 1 (0 points)

    Spent half hour on the phone yesterday with with a super-nice guy named Aaron from Apple Care who had me reset Safari and do a number of other resets on my computer.

     

    He said he would be very surprised if I continued to have problems.

     

    Surprise!  Or, maybe no surprise.  Continuing to have issues.

  • Grant Bennet-Alder Level 9 Level 9 (51,925 points)

    Hold down Option while you clcik on the WiFi Icon on the MenuBar. It will look something like mine. Report what those values are.

     

    Option-WiFi.png

     

    .

     

    Also, how many other networks do you see?

     

    .

  • Prebenharder Level 1 Level 1 (0 points)

    Hi friend

     

    Here is how my situation looks like. Does it give any meening.?

     

    Skærmbillede 2014-03-11 kl. 16.17.07.png

  • Grant Bennet-Alder Level 9 Level 9 (51,925 points)

    Your signal is not extremely strong, but would be good enough if there were not so much competition.

     

    Your Router is using only the 2.4GHz band. The 11 channels here were made for 802.11b at 11 Mbits/sec. When used for 802.11n, at 54Mbits/sec, there are only THREE clear channels here: 1, 6, and 11. Each wide channel spills out into two channels up and two channels down, so channel 6 uses: 4,5, 6, 7, and 8.

     

    When you have more than TWO other networks visible from your Mac, it usually means your neighbors are already hogging all the clear channels, and you are trying to talk on the same channel as one or more of them.

     

    The solution is to get a Router than can also use the 5GHz band, where there are about 24 more channels available.

  • troubler Level 1 Level 1 (0 points)

    Me too. It's happening constantly no matter where I am. If I turn the airport off and on I can connect for a short time but then I get "resolving host" problems again.

     

    macbook pro 10.6.8 using chrome. It's becoming almost unusable for internet. Started happening about a week ago, a little more maybe. Do I need to go through all 129 pages of this?

     

    Clearly not an ISP problem, and I've done all the DNS-related things mentioned in various other places. No proxies.

  • Grant Bennet-Alder Level 9 Level 9 (51,925 points)

    Are you showing a connection via channels 1 through 11?

    Do you have more than 2 neighbors' networks visible?

     

    --No, you have a different problem.

    --Yes, your neighborhood is too crowded to run in 2.4GHz band only, you should get a Dual-Band Router.

  • chefcarolb Level 1 Level 1 (0 points)

    We very seldom show any neighbors' network.  Our router is only 6-9 months old and was the second best Linksys/Cisco Office Depot sold (I didn't get the "best," because we are not in to gaming....who has time?).  I'm sitting 5 feet from the router so it's not a range problem.  We have a dual-band router.

     

    I asked the "channel" question of the the nice young man I spoke to on Sunday from Apple Care and he said computers and routers "figure it out," and it's not a consideration.

     

    Anyway, have yet another appointment at the Apple Store.  This time it involves a manager.  They want one more crack at solving the issue before replacing this very new best-the-store-had MacBook Pro.

     

    Oy, that's gonna be fun migrating everything again.....also running Parallels/Windows and a program that is the lifeblood of my business.  Ugh.

  • Prebenharder Level 1 Level 1 (0 points)

    Hi BobRz

     

    I have read your recommandation of the usb adapter. My situation is, that I am on a campsite where I pay to access a connection. 15 meters away it is sending with 5 mbps and I can streame television with no problem on an Ipad and on my iphone, but not always on my MBP. The signal is strong but sometimes I am loosing the internet.

    Would it be the right thing to buy the USB adapter to get a stabil connection?

  • BobRz Level 5 Level 5 (6,115 points)

    Hi Prebenharder,

     

    It seems like you should be able to get a strong enough connection with your internal Airport card, though it sounds like maybe there's something going on with the antenna. About the only thing I can tell you is that since that little adapter is only $10, it might be worth a try. I was pretty surprised with how strong the signal was while using it. If you do decide to try it, I'd suggest you turn off the Airport card while using the USB dongle.

  • Gwardlaw1 Level 1 Level 1 (0 points)

    Go to System Preferences>Network>Location. Edit Locations. Click on the minus sign until nothing is left but (Automatic). See Screen Capture.

    networkLocation.png

     

    This has worked for me for 3 weeks with no disconnects.

  • chefcarolb Level 1 Level 1 (0 points)

    Did that long ago.  Have also tried setting up a new location, turning off Bluetooth and making sure my network appears at the top of any list of available networks.