ffredburger

Q: MacBook Pro constantly losing wireless connectivity

Hi folks,

Well, I read a ton of posts regarding MacBook Pro wireless networking issues before buying a wireless router last month, and now it's "me too."

Our iBook has no problems whatsoever with dropped connections, but the MBP loses access every few minutes or so. I usually follow a sequence of "Turn AirPort Off"/"Turn Airport On" to cycle the connection, and sometimes this works. It's an almost constant problem. This is a standard configuration MBP.

The router happens to be a D-Link DIR-615, but I've seen enough posts about problems with the Airport Express and MacBook Pros to know it's not the router that's the problem--it's the MacBook Pro (I notice a few similar posts even on the first page of this forum).

Dear Apple: what are you doing about this issue?

Has anyone else somehow resolved this problem? If there was only a couple of posts about this issue, then it might be written off as problems with a specific router, or specific users. But when there's a ton of messages all complaining about the same problem, then it's more likely a significant defect that needs to be fixed by the manufacturer, and won't be fixed by standard troubleshooting procedures of the mundane kind (Tech Support Theater: "Is your router turned on?").

Dear Apple: where are you?

MBP, Mac OS X (10.4.11), non

Posted on Jan 20, 2008 8:45 AM

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Q: MacBook Pro constantly losing wireless connectivity

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  • by chefcarolb,

    chefcarolb chefcarolb Mar 8, 2014 6:02 PM in response to Prebenharder
    Level 1 (0 points)
    Mar 8, 2014 6:02 PM in response to Prebenharder

    Is it possible to get some input from someone (a moderator) at Apple regarding the issue in this thread?  I've tried every fix I see here, shots in the dark, phone calls to Apple, one to Linksys plus two trips to the Genius Bar without resolution.

     

    Please provide some guidance to get this issue properly resolved.

     

    Deepest gratitude.

  • by laurenmay1,

    laurenmay1 laurenmay1 Mar 9, 2014 11:11 AM in response to chefcarolb
    Level 1 (0 points)
    Mar 9, 2014 11:11 AM in response to chefcarolb

    Dear Chef:

     

    Don't hold your breath - I've tried every tactic ...

  • by Prebenharder,

    Prebenharder Prebenharder Mar 9, 2014 11:37 AM in response to laurenmay1
    Level 1 (4 points)
    Wireless
    Mar 9, 2014 11:37 AM in response to laurenmay1

    I dont know who is reading this from Apple, but I will tell you this: It is totally unacceptabel that this discusion is going on. We - the customers - buy the worlds most expensive laptop and are completly ignored by Apple when there is a serious problem for many of us users.

     

    there are 129 pages of complaining of MacBook Pro constantly loosing wireless connectivity. I can acces the internet on my Iphone and on my Ipad with no problems. I can access the internet on my old windows computer with no problems, but I cannot use my MBP Retina 15. It is a joke.

     

    I ask some competent person from Apple to give an explanation right now.

  • by Erickton,

    Erickton Erickton Mar 9, 2014 6:52 PM in response to laurenmay1
    Level 1 (0 points)
    Mar 9, 2014 6:52 PM in response to laurenmay1

    Would be useful to make some kind of threat to Apple and wait for the NSA to come after us? Thousands of us?

  • by chefcarolb,

    chefcarolb chefcarolb Mar 10, 2014 7:30 PM in response to Erickton
    Level 1 (0 points)
    Mar 10, 2014 7:30 PM in response to Erickton

    Spent half hour on the phone yesterday with with a super-nice guy named Aaron from Apple Care who had me reset Safari and do a number of other resets on my computer.

     

    He said he would be very surprised if I continued to have problems.

     

    Surprise!  Or, maybe no surprise.  Continuing to have issues.

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Mar 10, 2014 8:20 PM in response to chefcarolb
    Level 9 (61,390 points)
    Desktops
    Mar 10, 2014 8:20 PM in response to chefcarolb

    Hold down Option while you clcik on the WiFi Icon on the MenuBar. It will look something like mine. Report what those values are.

     

    Option-WiFi.png

     

    .

     

    Also, how many other networks do you see?

     

    .

  • by Prebenharder,

    Prebenharder Prebenharder Mar 11, 2014 8:20 AM in response to Grant Bennet-Alder
    Level 1 (4 points)
    Wireless
    Mar 11, 2014 8:20 AM in response to Grant Bennet-Alder

    Hi friend

     

    Here is how my situation looks like. Does it give any meening.?

     

    Skærmbillede 2014-03-11 kl. 16.17.07.png

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Mar 11, 2014 8:45 AM in response to Prebenharder
    Level 9 (61,390 points)
    Desktops
    Mar 11, 2014 8:45 AM in response to Prebenharder

    Your signal is not extremely strong, but would be good enough if there were not so much competition.

     

    Your Router is using only the 2.4GHz band. The 11 channels here were made for 802.11b at 11 Mbits/sec. When used for 802.11n, at 54Mbits/sec, there are only THREE clear channels here: 1, 6, and 11. Each wide channel spills out into two channels up and two channels down, so channel 6 uses: 4,5, 6, 7, and 8.

     

    When you have more than TWO other networks visible from your Mac, it usually means your neighbors are already hogging all the clear channels, and you are trying to talk on the same channel as one or more of them.

     

    The solution is to get a Router than can also use the 5GHz band, where there are about 24 more channels available.

  • by troubler,

    troubler troubler Mar 11, 2014 10:42 AM in response to ffredburger
    Level 1 (0 points)
    Mar 11, 2014 10:42 AM in response to ffredburger

    Me too. It's happening constantly no matter where I am. If I turn the airport off and on I can connect for a short time but then I get "resolving host" problems again.

     

    macbook pro 10.6.8 using chrome. It's becoming almost unusable for internet. Started happening about a week ago, a little more maybe. Do I need to go through all 129 pages of this?

     

    Clearly not an ISP problem, and I've done all the DNS-related things mentioned in various other places. No proxies.

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Mar 11, 2014 10:51 AM in response to troubler
    Level 9 (61,390 points)
    Desktops
    Mar 11, 2014 10:51 AM in response to troubler

    Are you showing a connection via channels 1 through 11?

    Do you have more than 2 neighbors' networks visible?

     

    --No, you have a different problem.

    --Yes, your neighborhood is too crowded to run in 2.4GHz band only, you should get a Dual-Band Router.

  • by chefcarolb,

    chefcarolb chefcarolb Mar 11, 2014 5:13 PM in response to Grant Bennet-Alder
    Level 1 (0 points)
    Mar 11, 2014 5:13 PM in response to Grant Bennet-Alder

    We very seldom show any neighbors' network.  Our router is only 6-9 months old and was the second best Linksys/Cisco Office Depot sold (I didn't get the "best," because we are not in to gaming....who has time?).  I'm sitting 5 feet from the router so it's not a range problem.  We have a dual-band router.

     

    I asked the "channel" question of the the nice young man I spoke to on Sunday from Apple Care and he said computers and routers "figure it out," and it's not a consideration.

     

    Anyway, have yet another appointment at the Apple Store.  This time it involves a manager.  They want one more crack at solving the issue before replacing this very new best-the-store-had MacBook Pro.

     

    Oy, that's gonna be fun migrating everything again.....also running Parallels/Windows and a program that is the lifeblood of my business.  Ugh.

  • by Prebenharder,

    Prebenharder Prebenharder Mar 12, 2014 3:50 AM in response to BobRz
    Level 1 (4 points)
    Wireless
    Mar 12, 2014 3:50 AM in response to BobRz

    Hi BobRz

     

    I have read your recommandation of the usb adapter. My situation is, that I am on a campsite where I pay to access a connection. 15 meters away it is sending with 5 mbps and I can streame television with no problem on an Ipad and on my iphone, but not always on my MBP. The signal is strong but sometimes I am loosing the internet.

    Would it be the right thing to buy the USB adapter to get a stabil connection?

  • by BobRz,

    BobRz BobRz Mar 12, 2014 3:57 AM in response to Prebenharder
    Level 5 (6,115 points)
    Mar 12, 2014 3:57 AM in response to Prebenharder

    Hi Prebenharder,

     

    It seems like you should be able to get a strong enough connection with your internal Airport card, though it sounds like maybe there's something going on with the antenna. About the only thing I can tell you is that since that little adapter is only $10, it might be worth a try. I was pretty surprised with how strong the signal was while using it. If you do decide to try it, I'd suggest you turn off the Airport card while using the USB dongle.

  • by Gwardlaw1,

    Gwardlaw1 Gwardlaw1 Mar 12, 2014 6:55 AM in response to Prebenharder
    Level 1 (0 points)
    Mar 12, 2014 6:55 AM in response to Prebenharder

    Go to System Preferences>Network>Location. Edit Locations. Click on the minus sign until nothing is left but (Automatic). See Screen Capture.

    networkLocation.png

     

    This has worked for me for 3 weeks with no disconnects.

  • by chefcarolb,

    chefcarolb chefcarolb Mar 12, 2014 6:55 AM in response to Gwardlaw1
    Level 1 (0 points)
    Mar 12, 2014 6:55 AM in response to Gwardlaw1

    Did that long ago.  Have also tried setting up a new location, turning off Bluetooth and making sure my network appears at the top of any list of available networks.

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