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  • TheGuyintheProjectionBooth Level 2 Level 2 (195 points)

    Diagnostics has opened itself on my MBP many times. And it will create a report when all done, but what do you do with it? Really no help, unless there is some place to send the report that it will do some good.

     

    In your case, as in mine several times, since it's saying it is and is not "on", all that Wireless Diagnostics told me was to "turn the WiFi 'on'". Which it would not do.

  • Grant Bennet-Alder Level 9 Level 9 (51,750 points)

    I did not suggest you run the extended diagnostics, although you may want to do that ONCE. I did that and I also found the report was complicated and very boring.

     

    I suggested you use the Monitoring function, running in the backgroud while you go about your normal routine. 

     

    When it produces an error message, you take a printout of the error message and your MacBook for a FREE appointment at the Genius bar.

  • chefcarolb Level 1 Level 1 (0 points)

    Grant,

     

    Your assistance is greatly appreciated!!

     

    However, how about purchasers of what is supposed to be the best laptop on earth NOT have to stand on their heads, try trick after trick, use a brower that is significantly slower than Safari and spend hours at an Apple store?

     

    I'm by no stretch a genius, but seems to me a laptop hanging onto WIFI connectivity should not be that big a deal in this day and age.

     

    I'm just sayin!

  • Ron D Garrett Level 1 Level 1 (0 points)

    Same here Harry.

     

    I've dedicated a Finder window/tab to AirDrop since installing Mavericks, however, I closed that tab a few days ago and have not had the Wi-Fi connection drop since (on either of my MBP's). There's most likely some other cause, but's that's the only change I've made that I can think of.

  • cmharlan Level 1 Level 1 (0 points)

    Hello,

    This is not just a MACBOOK pro issue. I have an Imac 27".  OS 10.9.2 and 24GB of memory. 

     

    I have the same dropping wireless connection issue.  I went thru 3 routers ( all top of the line) and a new Motorola SB6141 modem.  

     

    I had a Linksys, then bought the Asus Rt-AC66U and still had the problem.  Just bought Netgear Highhawk AC1900 and still have the same issue. 

     

    Called Linksys, Asus, Netgear and Comcast - and even Apple,  Nothing is fixing this issue   What a nighmare and a lot of time and money spent.

     

    I have 2 work laptops sitting next to me ( HP and Thinkpad) and we are all sitting within 5'  to my router and they never loose a connection.

     

    my download speed is 120.23 MBPS and I am on 5G. 

     

    I wish Apple can fix this

  • williamwoodstock Level 1 Level 1 (0 points)

    I was told that using a docsis 3.0 modem should fix this problem.  Can anyone verify that they have a docsis 3.0 modem and still experiences this problem?

     

    I am in contact with a high level support rep from Apple and am constantly investigating this issue.  If I am unable to fix it, I will sell my Mac and never look back.  Their lack of addressing this awfule bug publicly (especially, on these forums) is enough to make me lose complete confidence in Apple.

  • Grant Bennet-Alder Level 9 Level 9 (51,750 points)

    You should use the cable-modem supplied by your cable operator. There should be no need to second-guess your cable operator when it comes to the cable-TV part of this equation. If you are not getting proper support from them, switch to a different service.

     

    Please post what you get by holding down Option and clicking on the WiFi icon on the MenuBar. It will look similar to this:

     

    Option-WiFi.png

     

    What do you get for PHY mode?

    Channel?

    RSSI?

    Transmit Rate?

     

    How many other networks do you see?

  • williamwoodstock Level 1 Level 1 (0 points)

    Grant,

     

    I am only passing on what I have been told by high level Apple support.  It seems ridiculous to think that only docsis 3.0 should work with Apple products.  None of my other devices have this problem. This is what the support representative said, not me.  I am not asking here for advice on how to deal with my cable provider, I am asking if anyone else can verify the same problem with a docsis 3.0 modem so that we can rule this "solution" out as a community. 

  • Grant Bennet-Alder Level 9 Level 9 (51,750 points)

    DOCSIS is the cable interface. Nothing to do with the Wireless side of things.

     

    http://en.wikipedia.org/wiki/DOCSIS#Speed_tables

  • Dashzap Level 1 Level 1 (0 points)

    Screen Shot 2014-04-14 at 4.56.28 PM.png

    This problem is getting worse and worse on my Macbook Pro bought in 2009.

  • Grant Bennet-Alder Level 9 Level 9 (51,750 points)

    Dashzap-

     

    You are using 802.11n mode, which takes a big chunk of bandwidth. That leaves it exposed to interference from other devices in the same band.

     

    You are using Channel 2 in the 2.4GHz band. There are only THREE Channels in that band, and it is subject to interference from microwave ovens, baby monitors, other Routers, certain portable phones, and Bluetooth devices.

     

    RSSI (Signal Strenghth) of -64 is probably a bit low, but not dangerously so.

    There ia a table in this article with some guidance:

     

    User tip: AirPort - Optimal Base Station Placement by Tesserax

     


    Transmit Rate of 117 is not the highest it could be, which indicate you are seeing some interference and the speed is backing off the fastest possible speed of 150.

     

    --------

     

    So I think you are getting interference in that band, and it is slowing down. That may be contributing to disconnecting as well. But unfortunately, it is not definitive.

     

    1000px-NonOverlappingChannels2.4GHz802.11-en.svg.png

    from:

    http://en.wikipedia.org/wiki/802.11

     

    You would be using that last chart -- a large chunk of the spectrum -- and your neighbors may be contributing to the interference.

  • laurenmay1 Level 1 Level 1 (0 points)

    I get email messages anytime someone posts on this thread - so I am keenly aware of what has been going on for YEARS (I first posted years ago).

     

    That we have spent so much time STRIVING to figure out Apple's problem - is utterly incomprehensible to me.

     

    What a derelict business - who would sit quietly while THEIR CUSTOMERS STRUGGLE.

     

    Just had to add that today - L

  • greenkie Level 1 Level 1 (0 points)

    I agree Lauren.

     

    The MacBook Pro is supposed to be a portable device. And as most of us know, our older devices work(ed) just fine with whatever router we were using. Maybe some of us can find workarounds for stationary use in our homes or offices, but good luck in using your MBP internet in hotel, cafe, airport, or university settings. Are we supposed to tell all of those businesses they need to change their systems to suit our precious snowflake MPBs' needs?

  • chefcarolb Level 1 Level 1 (0 points)

    Still of the opinion that purchasers of what is supposed to be the world's best laptop should not have to wear tin-foil hats while head is tilted to the north during a solar eclipse to get proper wi-fi connectivity.

     

    Still no issue using Firefox!!  When I try to use Safari it's FREEZE CITY!

  • Grant Bennet-Alder Level 9 Level 9 (51,750 points)

    chefcarolb-

     

     

    Still no issue using Firefox!!  When I try to use Safari it's FREEZE CITY!

     

    That is not a WiFi problem. You should post your symptoms on a separate thread with an appropriate Title where Readers can help you.