ffredburger

Q: MacBook Pro constantly losing wireless connectivity

Hi folks,

Well, I read a ton of posts regarding MacBook Pro wireless networking issues before buying a wireless router last month, and now it's "me too."

Our iBook has no problems whatsoever with dropped connections, but the MBP loses access every few minutes or so. I usually follow a sequence of "Turn AirPort Off"/"Turn Airport On" to cycle the connection, and sometimes this works. It's an almost constant problem. This is a standard configuration MBP.

The router happens to be a D-Link DIR-615, but I've seen enough posts about problems with the Airport Express and MacBook Pros to know it's not the router that's the problem--it's the MacBook Pro (I notice a few similar posts even on the first page of this forum).

Dear Apple: what are you doing about this issue?

Has anyone else somehow resolved this problem? If there was only a couple of posts about this issue, then it might be written off as problems with a specific router, or specific users. But when there's a ton of messages all complaining about the same problem, then it's more likely a significant defect that needs to be fixed by the manufacturer, and won't be fixed by standard troubleshooting procedures of the mundane kind (Tech Support Theater: "Is your router turned on?").

Dear Apple: where are you?

MBP, Mac OS X (10.4.11), non

Posted on Jan 20, 2008 8:45 AM

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Q: MacBook Pro constantly losing wireless connectivity

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  • by Henery,

    Henery Henery Apr 7, 2008 10:35 AM in response to 4Runner
    Level 1 (0 points)
    Apr 7, 2008 10:35 AM in response to 4Runner
    Just one more voice in the fray. I have a Powerbook G4. Never a problem with connecting wifi. A couple of months ago my wife, seeing how nice my Mac is, bought an MBP. It came with a disk for leopard which she installed. Wifi worked great at first, our place, our neighbor's, wifi spots. Then it stopped working at our neighbor's and kicks her off intermittently at home. We can (from time to time skype to each other instantaneously, even when she cannot get on to the internet through safari or firefox. Several calls to apple gave no relief. They suggested the neighbor's router needed a firmware upgrade. He is a computer professional. He worked for a couple of hours with our MBP and his router and could not make anything work. Apple, if you are listening, you really need to fix this. I remember those ads a few Christmases ago when apple was showing how easy it was to get going on a mac compared to a PC. Hey Apple, let's get back to that attitude!
    jhbt
  • by Dan Bell,

    Dan Bell Dan Bell Apr 7, 2008 10:44 AM in response to Henery
    Level 1 (35 points)
    Apr 7, 2008 10:44 AM in response to Henery
    I am having the same problem as everyone else. My MBP is a new Penryn (2.4GHz) and my wireless constantly loses connection or just stops responding in the middle of surfing pages. If I wait long enough, it starts working again, but what a pain!
  • by iklektik,

    iklektik iklektik Apr 7, 2008 1:17 PM in response to Dan Bell
    Level 1 (0 points)
    Apr 7, 2008 1:17 PM in response to Dan Bell
    I have just tried sitting my MacBook Pro next to my 2Wire Router (they are about 100cm apart). All seemed to well then I thought I would try Front Row and watch a movie trailer (this seems to cause drop outs nicely). I watched the Trailer for 21 and got to the end of it this time but once again it dropped out. So proximity and Interference are not the problem.

    I am almost convinced now the MBP does not like older Routers 802.11 b/g, it seems to manage with light browsing, although I still get drop outs. However, it does not like streaming anything.

    Looking at Wiki http://en.wikipedia.org/wiki/IEEE_802.11 the throughput and data rate are so different between 802.11g and 802.11n

    Can anybody tell me:-

    1. Is the Wireless Card in the New MacBook Pros 802.11n Draft 2.0?
    2. Those having problems is your Router 802.11b/g with a New MacBook Pro?

    OR

    3. Older MacBook Pro (perhaps with an 802.11g card) but your router is new e.g. 802.11n?

    I will have to Investigate what Router my Customer is using as I can connect to his no problem! Grrrr
  • by Henery,

    Henery Henery Apr 7, 2008 2:06 PM in response to iklektik
    Level 1 (0 points)
    Apr 7, 2008 2:06 PM in response to iklektik
    Hi
    I just tried downloading http://www.apple.com/support/downloads/timemachineandairportupdatesv10.html on the mbp. Well the problem is not fixed. I have some limited capability. I can see google, and even get a list from a seach request, but any click on one of the items in the list results in nothing. Also we cannot get to our mail (which we read at the isp site) we can get to the site but not access any mail. frustrating.
  • by Ryland,

    Ryland Ryland Apr 8, 2008 3:58 AM in response to iklektik
    Level 1 (10 points)
    Apr 8, 2008 3:58 AM in response to iklektik
    It can't be (or at least can't only be) bad system software/upgrades/hardware. or it would not have happened to 2 2007 mac laptops that I did 'erase and install' installs of leopard. maximum connection time to Apple Airport extreme = 5 seconds. Back to Tiger after 4 months of waiting, 2 solid connections. etc etc etc it bores me just typing about it...

    certainly the wireless 'n' apple interface appears to be horse-sh*t. Although after going back t Tiger my connections were sound once again. The speed of the wireless transfers was still as poor as before (to do with the firmware in the AEBS) something I gather ma have been corrected now (1 year too late). I now have a Belkin router outputting a signal at half the speed and it's still more that twice as fast as the AEBS and doesn't suddenly turn off a couple of times a week.

    Bottom line we should boycott future products till the ones we have actually work. I don't want a Time capsule. I bought a 1TB network drive and plugged it into the router. I took leopard off all 5 machines. I won't be buying a mac pro as planned this year unless I can get one with Tiger. I won't be buying logic Studio 8, version 7 gave me kernel panics on a clean installed leopard system so I don't see why they should get money out of me for Logic 8 when my entire system was crippled when I needed it the most (I went into hospital for major spinal surgery in December a few weeks after I did all the leopard builds, and when I got back bed ridden nothing worked when I tried to use it beyond the superficial level) Apple TV has only worked with certain random versions of iTunes, certain versions it just refuses to connect to and dissapears. certain versions you have to disconnect, reboot, and reconnect, every time you want to watch a film etc etc etc...

    So I think it is entirely justified to take a machine back with these wireless problems and wait for a version of leopard that works. or (as I will be doing when I need a mac pro) hunting around the internet for the latest tiger model I can find. The last thing to go will be my Apple TV. Then I will be free of this flaky junk apple networking products that under perform and are overpriced.
  • by muddr,

    muddr muddr Apr 9, 2008 8:47 PM in response to dkiang
    Level 1 (0 points)
    Apr 9, 2008 8:47 PM in response to dkiang
    My MBP seems to be fixed with the new firmware. How about you. Finally after months of frustration Rocket Fast Internet.
  • by Johnny Sharman,

    Johnny Sharman Johnny Sharman Apr 10, 2008 2:50 AM in response to ffredburger
    Level 1 (0 points)
    Apr 10, 2008 2:50 AM in response to ffredburger
    I have a macbook pro 17' 2.33 ghz - approx 1.5 yrs old.

    Over the last few days my wireless connectivity has been dropping constantly. I have tried MBP with airport express system and airport extreme system and same proble. I have been onto internet cable provider and ruled out their modem as a problem

    Has anyone else developed this problem in last few days?

    Thoughts/questions:
    Is it a firmware update problem?

    or could it be that my internal airport card is faulty given dropout with both Airport express and Airport extreme routers?

    Many thanks for any help
    Johnny
  • by D-Nice,

    D-Nice D-Nice Apr 10, 2008 7:44 AM in response to D-Nice
    Level 1 (9 points)
    Apr 10, 2008 7:44 AM in response to D-Nice
    It seems to be fixed now with the new updates. Before the updates, I had to turn off N-mode on my Linksys WRT310N router to keep my wireless connection. Yesterday I installed the new EFI update and the Airport Extreme update. After completing the update, I turned the N-mode back on at the router, put the computer to sleep, waited a few minutes, then woke it up and it kept my connection to the internet. Put it to sleep last night...woke it up this morning...same thing...I was on the network and internet with no problems.
  • by SlippySlope,

    SlippySlope SlippySlope Apr 10, 2008 8:11 AM in response to muddr
    Level 1 (54 points)
    Mac OS X
    Apr 10, 2008 8:11 AM in response to muddr
    muddr,
    new firmware<<</div>

    What new firmware are you referring to? I just did a 'software update' check and it says I'm up to date (i.e., there is no new firmware update for my MBP)
  • by dkiang,

    dkiang dkiang Apr 10, 2008 8:26 AM in response to SlippySlope
    Level 1 (29 points)
    Mac OS X
    Apr 10, 2008 8:26 AM in response to SlippySlope
    what firmware version are you at?
  • by SlippySlope,

    SlippySlope SlippySlope Apr 10, 2008 8:29 AM in response to Johnny Sharman
    Level 1 (54 points)
    Mac OS X
    Apr 10, 2008 8:29 AM in response to Johnny Sharman
    Johnny,
    If you look through this thread (and others like it dealing with the same connectivity issue) you will notice that it is a problem only with the MBP and, apparently, Leopard 10.5.x. (does not happen with the MacBook, with iMac, etc). Ironically, if you run Windows on the same machine using the Wi-Fi connections, it works great. Also, the hardwire Ethernet connection works great. It is just the Wi-Fi that has an issue (serious issue for most). When you connect, you make a connection but then the connection drops (just for a few seconds), then it reconnects, then it drops, then it reconnects (got the picture?). Apple has remained absolutely silent on the issue (which has been going on for about three months now). The problem appears to affect all versions of the MBP (but a few people have reported that they have no similar problems - so not ALL MBPs).

    Many have offered many 'work arounds' but none appear to be a final solution - and work arounds are not the answer for premier product like the MBP.

    In the meantime, hook up the hardwire (or run your MBP under Windows)....
  • by MacPoland,

    MacPoland MacPoland Apr 11, 2008 12:25 AM in response to iklektik
    Level 1 (0 points)
    Apr 11, 2008 12:25 AM in response to iklektik
    Had same problem for the past 2 months ever since I installed 10.5.2. Constant dropping of network signal. Switched back to hardwire until appropriate fix came along. New firmware update (yesterday) seems to have solved the problem with wireless connectivity for me anyways. Its a simple install and I hope it does the trick. Good Luck.
  • by m stan,

    m stan m stan Apr 11, 2008 7:09 AM in response to SlippySlope
    Level 1 (5 points)
    Apr 11, 2008 7:09 AM in response to SlippySlope
    I have noticed the intermittency problem on my Windows XP partition as well. For me it appears to happen only with MBP wireless N (I run N only at 5 gighz); wireless G (which I run in parallel with my old Linksys router) appears to work fine on both MBP OSX side and WIN XP. It would seem that the issue is with the MBP wireless N implementation.
  • by I.R. Bill,

    I.R. Bill I.R. Bill Apr 11, 2008 11:04 AM in response to m stan
    Level 1 (0 points)
    Apr 11, 2008 11:04 AM in response to m stan
    I just wanted to confirm that specifying wireless "g" only on Belkin N router solves connectivity issues. To solve 90% of the problem and still use "n" I had to purchase an Apple Airport Extreme (I think that's what it's called.) I use this router at the house and the Belkin at work.

    This MBP is the first apple product I have ever owned (first computer a DOS IBM PC.) I decided to expand my horizons and get competent on Macs because of their reputation for reliability and simplicity. Unfortunately it seems I have fallen into the only Apple that can't connect wirelessly. Just bad luck I guess. I haven't given up but it is frustrating embarking on this learning curve only to discover the benefits aren't as advertised.

    I sure hope Apple solves this problem because frankly I think a laptop must have wireless connectivity to justify the huge premium over desktops. (This is also the first laptop I've owned.)

    Best of luck to all who are struggling with this issue.

    Bill
  • by SlippySlope,

    SlippySlope SlippySlope Apr 11, 2008 2:33 PM in response to dkiang
    Level 1 (54 points)
    Mac OS X
    Apr 11, 2008 2:33 PM in response to dkiang
    dkiang,
    Boot ROM Version: MBP11.0055.B08
    SMC Version: 1.2f10

    Which, according to Apple http://support.apple.com/kb/HT1237 is the latest.
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