ffredburger

Q: MacBook Pro constantly losing wireless connectivity

Hi folks,

Well, I read a ton of posts regarding MacBook Pro wireless networking issues before buying a wireless router last month, and now it's "me too."

Our iBook has no problems whatsoever with dropped connections, but the MBP loses access every few minutes or so. I usually follow a sequence of "Turn AirPort Off"/"Turn Airport On" to cycle the connection, and sometimes this works. It's an almost constant problem. This is a standard configuration MBP.

The router happens to be a D-Link DIR-615, but I've seen enough posts about problems with the Airport Express and MacBook Pros to know it's not the router that's the problem--it's the MacBook Pro (I notice a few similar posts even on the first page of this forum).

Dear Apple: what are you doing about this issue?

Has anyone else somehow resolved this problem? If there was only a couple of posts about this issue, then it might be written off as problems with a specific router, or specific users. But when there's a ton of messages all complaining about the same problem, then it's more likely a significant defect that needs to be fixed by the manufacturer, and won't be fixed by standard troubleshooting procedures of the mundane kind (Tech Support Theater: "Is your router turned on?").

Dear Apple: where are you?

MBP, Mac OS X (10.4.11), non

Posted on Jan 20, 2008 8:45 AM

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Q: MacBook Pro constantly losing wireless connectivity

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  • by Anthony Cordeiro,

    Anthony Cordeiro Anthony Cordeiro Jun 15, 2008 10:27 PM in response to GarrickJ
    Level 1 (0 points)
    Jun 15, 2008 10:27 PM in response to GarrickJ
    Looks like there's an Airport Utility update, but I don't think this has anything to do with the actual Airport driver, just the utility for configuring a base station.
  • by Ryland,

    Ryland Ryland Jun 16, 2008 9:03 AM in response to Anthony Cordeiro
    Level 1 (10 points)
    Jun 16, 2008 9:03 AM in response to Anthony Cordeiro
    Anthony Cordeiro wrote:
    Looks like there's an Airport Utility update, but I don't think this has anything to do with the actual Airport driver, just the utility for configuring a base station.



    Correct. I stopped posting on this thread after I phoned up and spoke to some very helpful support people who sent me a capture data utility to start cataloguing my experiences with this problem which effects my MBP, MacBook, mac mini and my sisters MacBook. Also Apple TV is completely useless as a streaming device so they keep replacing it for one the same with the same problem.

    I've heard nothing back despite providing them with a deluge of information about these problems. It affects all of the machines mentioned above in wireless g/n, with or without security, with or without mac address filtering, with or without SSID broadcasting, with multiple routers including two airport extremes, on leopard and since reverting back occassionally on Tiger.

    I Installed Leopard on an external HDD plugged into my MBP and did all the updates, exactly the same.

    I'll try and contact them again this week. if I can't get hold of the person who was dealing with my case then I'll have to put the airport extreme + express and the 2 apple TV's I now have on ebay. should recoup some of my costs at least.
  • by KarstenDW,

    KarstenDW KarstenDW Jun 17, 2008 12:51 AM in response to ajagusch
    Level 1 (15 points)
    Jun 17, 2008 12:51 AM in response to ajagusch
    I took my brand new Macbook Pro, which had all the symptoms of this issue, in for repairs. They replaced the airport card under warranty and all seems well for now (knock on wood..). Just thought I'd let you guys know. It seems there is something they can do about it... Anyway, this doesn't help people with expired Applecare, they should just do a callback and replace the airport cards.
  • by Mithindril,

    Mithindril Mithindril Jun 19, 2008 4:13 PM in response to ajagusch
    Level 1 (5 points)
    Jun 19, 2008 4:13 PM in response to ajagusch
    I've got one of the first 1.83 Intel Core Duo's. Somewhere awhile back I started having the problems described in this thread. I'd gone through all of the solutions, to no avail. However, on Tuesday I bought an Airport Extreme Wireless Upgrade Kit for Mac Pro Part number MB363Z/A as my airport card was the older model that didn't have wireless n.

    I've had one occurrence of a loss in connectivity in the last two days. I can't believe I have a laptop that I can again use around the house. I was getting pretty frustrated. Now I wonder if the card just needed to be reseated to work properly? I'm almost tempted to put the old card back in to see if that would have solved the problem.
  • by Hookshot,

    Hookshot Hookshot Jun 21, 2008 5:01 AM in response to Hookshot
    Level 1 (0 points)
    Jun 21, 2008 5:01 AM in response to Hookshot
    Well, I'm back at the beach where I was having problems last week, and I'm getting a very slow, intermittent network connection. I sent some poor guy about a dozen copies of the same email because it kept looking like it wasn't going through. The little wheel just kept going round and round, and it stayed in my outbox. The router is an older D-link. I don't know if it's a setting issue, but my IBM laptop has no problems with it.
  • by I.R. Bill,

    I.R. Bill I.R. Bill Jun 21, 2008 5:19 AM in response to KarstenDW
    Level 1 (0 points)
    Jun 21, 2008 5:19 AM in response to KarstenDW
    My MBP is an early 2008 and my primary gripe is that the wireless reception (range) is unacceptable. In addition to periodically having problems losing connectivity to the network, I've had to replace a Belkin N router with an Airport Extreme as a base station and finally an Airport Express located literally 25 ft. away from the Extreme to boost the signal so that I can use the MBP in the next room.

    My son has a MacBook that picks up the network with no trouble all over the house. My wife's Dell Inspiron 1520 also has better network performance that my MBP. The MBP simply loses signal where the others don't.

    I'm going to ask Apple to replace the modem. If they are willing to try that, I'll report the result here for others. If this doesn't help, well then I think I've purchased a very expensive desktop and my first venture into the vaunted Apple realm will leave me with a very bad experience.

    Bill
  • by 4thChild,

    4thChild 4thChild Jun 30, 2008 11:23 AM in response to ffredburger
    Level 1 (0 points)
    Jun 30, 2008 11:23 AM in response to ffredburger
    I have to say, it appears that the latest update fix my Macbook Pro. The only remaining issue I seem to have is a short delay when first surfing to a new location. Other than that, I've not dropped the connection!!!
  • by mcgwd,

    mcgwd mcgwd Jul 2, 2008 2:11 AM in response to 4thChild
    Level 1 (25 points)
    Jul 2, 2008 2:11 AM in response to 4thChild
    OMG, here we are at 10.5.4 with drop outs sill happening.I have lost complete faith in Apple and will no longer support them with purchases or referrals.I am so angry at this point that an issue has been lingering for this long.My warranty is over and I am stuck with a laptop that cannot be used the way it was intended(mobile wi-fi capability) because Apple is too arrogant to admit they have a serious issue at hand.


    Goodbye Apple!!!
  • by Anthony Cordeiro,

    Anthony Cordeiro Anthony Cordeiro Jul 2, 2008 2:16 AM in response to ffredburger
    Level 1 (0 points)
    Jul 2, 2008 2:16 AM in response to ffredburger
    I upgraded to 10.5.4 and no help here either. Though, I've found a recipe that seems to help at least:

    1) With Airport off, set up a ping within Terminal to a known host or IP address (you'll need to use an IP if Airport is your only connection)

    2) Start your Airport connection.

    3) After a minute or two, for me anyway, the packet loss starts up again.

    4) Turn Airport off.

    5) Turn Airport on again.

    Leaving the ping running certainly seems to help, but just the restart quickly after the first connection startup may be the trick. Regardless, this is my recipe to keep my connections going, and I've had reasonable success. Your mileage, of course, may vary.
  • by SlippySlope,

    SlippySlope SlippySlope Jul 2, 2008 12:03 PM in response to mcgwd
    Level 1 (54 points)
    Mac OS X
    Jul 2, 2008 12:03 PM in response to mcgwd
    This has become obscene...10.5.4 plus the new upgrade to Airport Extreme Basestation and it still drops the connection (AP Grapher tells me that it still only maintains a 60% connection). Not only obscene but also ridiculous. I have the 1st gen MBP and was considering the AirBook but have withheld until I saw how this was handled...now I'm just taking the AirBook off of the decision table because I have lost all faith in Apple. As much as I dislike MS and Windows, this experience has moved Apple into the same corner (and I've been a dedicated Apple user since 1980).
  • by Alfi,

    Alfi Alfi Jul 7, 2008 12:52 AM in response to Anthony Cordeiro
    Level 1 (18 points)
    Wireless
    Jul 7, 2008 12:52 AM in response to Anthony Cordeiro
    I think the problems with bad connection cannot be related to same reason in all cases.

    I had a MBpro 2,4GHZ newest Generation having know Problems with Leopard 5.2 to 5.3. ´(I had to return it because of some Display failure) The connection was not strong but i could do all the updates with good speed and didnt have to fear because of a disconnect.

    Second was MBpro 2,2GHZ Midsummer 2007 edition which had big networkproblems loosing the connection from the same position constantly. Couldnt even think doing any updates from there. Retsarting the PC or turning airport on and off or changing to sleep and waking up did not bring the connection back.
    It only worked within 5 Meters range. But if u came back from the "weaker area" to the area of optimal reception, it didnt reconnect automatically unless u restarted or made "sleep/wakeup"



    While an Imac G3 had constant connection with good transfer rate from the same position

    A cheap old Windows Laptop could connect too Not excellent but there was a connection. and could be adjusted to a satisfying connection, Allthough it has damaged Antenna.
    So the reason cant be a noisy channel because the MBpro 2,2GHZ is the only Computer dropping connection in this place.

    A

    (P.S: Its an AEBS Router)

    Message was edited by: Alfi
  • by Alfi,

    Alfi Alfi Jul 7, 2008 1:19 AM in response to Alfi
    Level 1 (18 points)
    Wireless
    Jul 7, 2008 1:19 AM in response to Alfi
    Cant edit any more so i continue by answering:

    In my case it cant be (purely) software related because the 2,4GHZ PB had no connection issue using the same SW.
  • by jai moses,

    jai moses jai moses Jul 7, 2008 1:41 PM in response to ffredburger
    Level 1 (0 points)
    Jul 7, 2008 1:41 PM in response to ffredburger
    i live in the uk and have a usa version mac book pro .

    i get drop signals as well....

    i have a imac 20" and works better than my MBP.

    looking to sort this out too.
    jai
  • by ThomasG,

    ThomasG ThomasG Jul 7, 2008 2:14 PM in response to jai moses
    Level 5 (6,745 points)
    Jul 7, 2008 2:14 PM in response to jai moses
    I wasn't having any problem with my MBP and current-model Airport Extreme base until a couple weeks ago when it became almost impossible. Removing RealPlayer and its related files helped a lot. However, my Airport connection always fails as soon as I connect an external display and doesn't return until I disconnect the display from the MBP. I don't have any difficulty with Airport on my G5 iMac. All are running 10.5.4.
  • by James Hayward4,

    James Hayward4 James Hayward4 Jul 7, 2008 3:26 PM in response to Trystero
    Level 1 (60 points)
    Jul 7, 2008 3:26 PM in response to Trystero
    DIR-655 was working fine wirelessly with MPB Pro 2.33 and Macbook 2.4 both running 10.5.2. My fiance updated her Macbook to 10.5.3. And I skipped 10.5.3 and went from 10.5.2 to 10.5.4. I used the boot into safe mode, install the combo updater, reboot, reboot into safe mode and reboot mode of installs recommended by most folks around here. The computer also checked out fine prior with DW 4.1 and had a fresh dose of the newest C$#%tail in pilot mode.

    Since then both of us have had horrid wireless. With the old settings of shared wifi G and N so we could use old ibook and iphone on the same router, N version connections die in 15 seconds to 5 minutes or less. It would completely lock up the wireless part of the router. Gigabit still worked fine.

    I tried too many variances to count on the router to get it back up and working to no avail. With it now backed off to G only it is seemingly holding it together. At least for the last 10 minutes.

    My MBP and my iphone are connected now. I'll have to wait and see if G mode only works for an extended period of time. I did however pay for and have working versions of WIFI N connections and do not at present.

    I don't want to revert to 10.5.2 as I am excited of the Adobe CS3 save to server and linking fixes. Please just get this Leopard OS working correctly. I hope Apple has learned something here... Get it right or don't release it. No one appreciates the hassle. And for those who say to not be a first adopter!?!? 10.5 Leopard was release Oct. 26th, 2007. It is now July 7th 2008. do the math.
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