ffredburger

Q: MacBook Pro constantly losing wireless connectivity

Hi folks,

Well, I read a ton of posts regarding MacBook Pro wireless networking issues before buying a wireless router last month, and now it's "me too."

Our iBook has no problems whatsoever with dropped connections, but the MBP loses access every few minutes or so. I usually follow a sequence of "Turn AirPort Off"/"Turn Airport On" to cycle the connection, and sometimes this works. It's an almost constant problem. This is a standard configuration MBP.

The router happens to be a D-Link DIR-615, but I've seen enough posts about problems with the Airport Express and MacBook Pros to know it's not the router that's the problem--it's the MacBook Pro (I notice a few similar posts even on the first page of this forum).

Dear Apple: what are you doing about this issue?

Has anyone else somehow resolved this problem? If there was only a couple of posts about this issue, then it might be written off as problems with a specific router, or specific users. But when there's a ton of messages all complaining about the same problem, then it's more likely a significant defect that needs to be fixed by the manufacturer, and won't be fixed by standard troubleshooting procedures of the mundane kind (Tech Support Theater: "Is your router turned on?").

Dear Apple: where are you?

MBP, Mac OS X (10.4.11), non

Posted on Jan 20, 2008 8:45 AM

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Q: MacBook Pro constantly losing wireless connectivity

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  • by David Nouls,

    David Nouls David Nouls Jun 1, 2010 12:31 PM in response to ffredburger
    Level 1 (1 points)
    Jun 1, 2010 12:31 PM in response to ffredburger
    I have the same problem.
    Im using a Mac Book Pro 2010 model (15"model, i7 processor).
    The router is an Apple Airport Extreme.
    I'm using WPA2 non discoverable wireless network.
    At first I really had to re-authenticate every time.
    I deleted the network settings and redid it manually and now it still does not reconnect after a reboot.
    If I disable wireless and re-enable the MBP reconnects again.

    I also have an older intel iMac (2008 model if I remember this correctly). And there the connection to the same router is working just fine.
  • by shqiponjatrepca,

    shqiponjatrepca shqiponjatrepca Jun 1, 2010 1:39 PM in response to ffredburger
    Level 1 (0 points)
    Jun 1, 2010 1:39 PM in response to ffredburger
    i am having the same exact problem with my macbook pro! i have to be no less than a foot away from the router in order to get an internet connection! it's horrible!!
    is there a way i can change my wireless card on the computer?
  • by ruutb,

    ruutb ruutb Jun 18, 2010 12:47 PM in response to David Nouls
    Level 1 (0 points)
    Jun 18, 2010 12:47 PM in response to David Nouls
    I am still working at WPA2-level and the MBP has lost connectivity only three times.
    However... at the Imac I have connectivity problems as wel since I updated OS to 10.6.4

    MBP with WPA2 isn still working at this stage, however the signal should be better. I'm at a
    6 meter distance from the router.
    It looks it has something to do with encryption and maybe the communication-channel.
  • by Jimfeder,

    Jimfeder Jimfeder Jun 20, 2010 6:56 AM in response to ruutb
    Level 1 (0 points)
    Jun 20, 2010 6:56 AM in response to ruutb
    I read the long history of posts. Looks like an ongoing problem. My problem started about one year ago.

    I have a mid-2006 MacBook Pro now running Snow Leopard, with an Apple Extreme base station on the first floor and an Express 5' from my desk upstairs. My internet connection is intermittent at my desk. Sometimes the MacBook will recognize the network, other times not. There is no correlation in times it will not work or length of time the computer is on. It will also connect, then lose the network. Then nothing shows up in the network preferences for blue tooth devices. It may work for a day or so and then not for another day.

    This problem started with the Extreme base station used alone. So,I added an Express to boost the signal. No help.

    My iPhone 3G connects to the network automatically at my desk. My wife's MacBook connects to the network at my desk.

    If I bring the MacBook Pro within 10-15 ft of the base station downstairs, it recognizes the network.

    I took the MacBook Pro to the tech at the Apple store. It connected just fine at the counter, but that was close to the Apple network. So, he said it seemed ok. That was no help.

    Could the Airport card in the MacBook Pro be deteriorating? Any experience with that? Do I have to buy a USB device to connect? Could this be a sign that the MacBook Pro is failing?

    Macbook Pro Mac OS X (10.6.3)
  • by carbideking449,

    carbideking449 carbideking449 Jun 24, 2010 12:38 AM in response to ffredburger
    Level 1 (0 points)
    Jun 24, 2010 12:38 AM in response to ffredburger
    Posted this before, had the same problems with an old Linksys. I bought a Netgear WNDR3700 and connect my MacBook Pro on the N-band and haven't had any problems.Also, while on vacation I stayed connected to the resort's newer router with no problem. Old routers are old.
  • by carbideking449,

    carbideking449 carbideking449 Jun 24, 2010 12:40 AM in response to carbideking449
    Level 1 (0 points)
    Jun 24, 2010 12:40 AM in response to carbideking449
    I meant an old netgear not linksys.
  • by Rod Hagen,

    Rod Hagen Rod Hagen Jun 24, 2010 12:49 AM in response to shqiponjatrepca
    Level 7 (31,985 points)
    Jun 24, 2010 12:49 AM in response to shqiponjatrepca
    Have you tried changing the channel on the router, shqiponjatrepca?
  • by Rod Hagen,

    Rod Hagen Rod Hagen Jun 24, 2010 12:58 AM in response to Jimfeder
    Level 7 (31,985 points)
    Jun 24, 2010 12:58 AM in response to Jimfeder
    More likely explanations than a deteriorating airport card are interference of some kind. Try changing the channel on the base station.

    Are you using 802.11g or 802.11n or 802.11n with 802.11g/b compatibility mode? (assuming your 2006 model has the latter capability)?

    If your wife's MacBook has 802.11n capability, but your early MBP only has 802.11g, then this alone may explain the different range, of course.

    THe bluetooth comment is interesting, though. Are there any bluetooth devices in use that may be causing interference of some kind?
  • by raynee133,

    raynee133 raynee133 Jun 24, 2010 5:25 PM in response to ffredburger
    Level 1 (0 points)
    Jun 24, 2010 5:25 PM in response to ffredburger
    I am having the same problem, in fact while trying to leave this post I lost my connection. The only way I can fix it is to restart which I am doing constantly. This is my first Mac product and it's incredibly disappointing so far.

    For a relative computer novice... how do I start trying to fix this? Or is there even a fix??
  • by Rod Hagen,

    Rod Hagen Rod Hagen Jun 24, 2010 6:50 PM in response to raynee133
    Level 7 (31,985 points)
    Jun 24, 2010 6:50 PM in response to raynee133
    A warm welcome to the forums, but give us some more information to work with, raynee!

    What sort of wireless network are you connecting to? 802.11b , 802.11g or 802.11n?

    What brand and model of wireless router are you using? Is it also an ADSL modem, or is the connection of the internet being handled by a separate modem or cable device?

    Are there other computers or devices using the same network?

    Do you know if the router is acting as a "DHCP server" to provide your computer's "address"?

    Cheers

    Rod
  • by mpmackenna,

    mpmackenna mpmackenna Aug 1, 2010 10:05 AM in response to Rod Hagen
    Level 1 (0 points)
    Aug 1, 2010 10:05 AM in response to Rod Hagen
    After reading through this post it doesn't sound like it matters. It sounds like this model of Macbook Pro has issues at the most basic hardware level. I am guessing some sort of bad batch of main boards or something similar. We had a similar issue when we ordered 100 Macbooks and all of them had a poor quality thermal compound in between the processor and the heat sink. Apple took months to agree there was a problem and then every laptop had to be opened and have thermal grease applied to the heat sink. A major inconvenience for the users but at least Apple picked up the tab. Then we ordered another batch of 100 Macbooks and Apple put a bad batch of Hitachi drives in them. 65 of them experienced a HDD failure. Apple didn't start agree there was a problem until we replaced hard drive number 40 or so.
    I am guessing Apple will try to act like there isn't really an issue like they always do.
    I work for a large school district and we no longer purchase Macbooks because of Apple's lack of responsiveness when they have an issue. Every manufacturer has these issues. The difference is how they respond when you bring one to their attention. Apple use to be great about it, but there cusstomer service and quality control had gone down hill in the last five years when it comes to their laptop division.
    I just had a person bring me their Macbook Pro with this same issue. Looks like I will be spreading the word that Apple is not the company they used to be.
  • by mpmackenna,

    mpmackenna mpmackenna Aug 2, 2010 5:59 AM in response to mpmackenna
    Level 1 (0 points)
    Aug 2, 2010 5:59 AM in response to mpmackenna
    I think my frustration caused me to exaggerate when I spoke of our response to Apple's lack of response in regards to these issues. We are still purchasing some Apple laptops. We are scaling back for a number of reasons. However I assure you that the lack of response and the issues I spoke of are all very real and numbers are not exaggerated. I do firmly believe that Apple quality control is not what it used to be, and Apple customer service leaves a lot to be desired.
  • by iyacyas,

    iyacyas iyacyas Aug 2, 2010 6:59 AM in response to AdeleS
    Level 4 (1,535 points)
    Aug 2, 2010 6:59 AM in response to AdeleS
    It is not in Apples best interest to read these forums and act on users suspensions.

    The only way Apple can effectively respond to any problem is when users call Apple Care and report the issue. These calls are logged and tracked. Once Apple sees the documented problems (not hearsay) then they can attempt to find a fix.

    So to all on this post the best suggestion is to call Apple Care, these machines are under warranty for a year. Call and get the issue logged with Apple.
  • by mpmackenna,

    mpmackenna mpmackenna Aug 2, 2010 7:40 AM in response to iyacyas
    Level 1 (0 points)
    Aug 2, 2010 7:40 AM in response to iyacyas
    I disagree. There are plenty of manufacturers that have community forums that are monitored by staff that offer assistance outside of normal warranty support. HP in particular comes to mind. If nothing else it makes sense from a public relations stand point.
  • by iyacyas,

    iyacyas iyacyas Aug 2, 2010 11:24 AM in response to mpmackenna
    Level 4 (1,535 points)
    Aug 2, 2010 11:24 AM in response to mpmackenna
    Agree or Disagree... that's your choice but to all other users, understand the that Apple does not monitor these forums to gather data to fix issues, bottom line. So it's in your best interest to call Apple Care with your issues so that they can attempt to fix your problem and document the problem and/or resolution.

    I don't state this to be argumentative, I state this simply to help users.
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