Problem with new iPod software update and Robi DAB radio

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Level 2

260 points

Problem with new iPod software update and Robi DAB radio

There seems to be a compatability issue between my iPod Classic and my Robi DAB radio attachment. The DAB radio was working just fine until last week, when I downloaded the latest iPod software updates. Since then, the Robi works fine when it is used as a remote control for the iPod, but when it is used in radio mode, the iPod shuts down after a few minutes (as though it does not recognise that the radio is still attached, and thinks that there is no activity) and the Robi closes down too (due to lack of battery power when the iPod is no longer on). It could be a coincidence, but my guess is that the iPod updates are causing a problem.

I have tried to remove the new software updates from the iPod, ie I deleted the latest updates from the iPod software updates file (C/Documents and Settings/user name/Application data/Apple Computer/iTunes/iPod Software updates), unchecked the box labelled "automatically check for software updates", and then tried to restore the iPod using the old software. At that point, a message from iTunes appeared, to the effect that it could not go any further due to no internet connection. I could not find any way of restoring the iPod without letting iTunes download the current sortware updates.

So the question is, does anyone else have a similar compatability problem (with the Robi or anything else) and how can I get the iPod to run on the previous software?

I would be very grateful for any advice, as this is a very frustrating problem.

Sue

Message was edited by: Sue Marsh1

iPod Classic 160GB, Windows XP

Posted on Jan 20, 2008 10:29 AM

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Answer 1

Best reply

GavMackem

Level 1

15 points

Jan 21, 2008 4:27 PM in response to Sue Marsh1

Sue

I can also confirm since I've upgraded to 1.1 it's bricked the use of my Robi in radio mode which shuts off suddenly with a click.

One thing it did cure from previous firmwares was whilst the robi was connected the backlight on the Ipod used to stay on continously which seems to be sorted. However we're both left with a rather expensive corded remote ;o)

I think this is something Apple have to fix with 1.1.1!

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Answer 2

ConRay

Level 1

6 points

Jan 22, 2008 10:28 AM in response to Sue Marsh1

I have a new Imac (few months old) and just purchased an Ipod classic 80G, and I got the Robi for christmas,It worked fine on my old mini Ipod but since the software update it keeps shutting down,I have to press the Robi centre button and they both come back to life......very frustrating!

Just thought I would add to the thread as I thought I was on my own 🙂
Please help
Ray

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Answer 3

Jan 22, 2008 12:09 PM in response to Sue Marsh1

Oh great, so the backlight problem is cured and replaced by a much worse one - no radio!

Feel sorry for you guys but at least you warned me - can avoid the 1.1 upgrade as I'd like to keep my dab working!

Let's hope someone at Apple reads this and that the problem is easily fixed.

Matt

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Answer 4

Sue Marsh1 Author

Level 2

260 points

Jan 22, 2008 3:20 PM in response to Sue Marsh1

The good news is that I removed the most recent iPod software update, restored the iPod (ie returned it to factory settings and reloaded all 14500 songs) and now I am really pleased to say that the iPod and the Robi are working together again in harmony, which is a huge relief.

Since I had inadvertently deleted the previous version of the iPod software from my PC, I had to download the files from here;

http://rapidshare.com/files/73863240/1.0.3.zip.html

I have contacted Roberts Radio about this problem. The recent 1.1 software update must be even more frustrating for them, since they have sold lots of Robi radios.

If anyone needs help to revert to the previous iPod software, have a look at this thread, where the instructions are printed in red;

http://discussions.apple.com/thread.jspa?threadID=1343689

Message was edited by: Sue Marsh1

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Answer 5

mauander

Level 1

0 points

Jan 26, 2008 11:48 AM in response to GavMackem

Hello,

I have a possible workaround, I am not sure is this will work for you anyway here goes, this applies for 1.1 firmware.

After playing with my Robi and Ipod(classic 160) I noticed after playing with the settings the Ipod seemed to forget that its connected to the Robi and the Robi worked as it should the back light goes off and the DAB stays on after many attemps to find out how to make this happen everytime bwlow is what works for me.

1. Plug in the Robi and set it to remote.
2. set the Ipod so its on the back light adjustment screen.
3 Keep pressing the mode button on the Robi (quite radpidly) after about 10 presses the IPod forgets what its plugged into, after this when you use the Robi instead of the white Robi screen you get what looks like the sync screen with the track listing at the bottom.

IF this does not work go back to the brightness adjustment screen and repeat the steps above.

This only has to be done once until the Robi is unplugged.

I know this is not ideal but it just proves its a software problem.

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Answer 6

Sue Marsh1 Author

Level 2

260 points

Jan 26, 2008 12:59 PM in response to mauander

Thanks for this mauander - I agree with you that the problems with the Robi were caused by a software problem. Since I downgraded to 1.0.3, the Robi has worked really well (just as it did before the 1.1 upgrade in fact).

I am going to keep the v1.0.3 software and decline all offers of software upgrades from iTunes and Apple until the v1.1 mess has been resolved.

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Answer 7

mauander

Level 1

0 points

Jan 26, 2008 2:00 PM in response to Sue Marsh1

Lets hope we get a solution soon, I don't want to roll back my firmware and reload all my tracks lifes to short.

Atleast I can use my DAB now.

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Answer 8

Jan 28, 2008 3:35 AM in response to Sue Marsh1

As far as I can tell there is a workaround for the latest problem with the Robi (this might count as a bad design choice not a bug, though). Once the radio is on, push the "hold" switch on the Robi to "on". Then it continues to work and the backlight stays off.

It isn't quite the expected way I want the thing to perform, but it seems to work. I'd be interested to see if this works for others.

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Answer 9

mauander

Level 1

0 points

Jan 30, 2008 3:24 AM in response to matt_black

I wish this did work for me would be easier, The hold is one of the first things I tried.

Many thanks for the tip keep them coming

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Answer 10

mauander

Level 1

0 points

Feb 8, 2008 1:51 AM in response to mauander

seems 1.1.1 has fixed my Robi many thanks Apple/Roberts although I am still testing it so far so good.....

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Answer 11

mauander

Level 1

0 points

Feb 8, 2008 10:46 AM in response to mauander

spoke to soon still the same issues

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Answer 12

1929rubi

Level 1

0 points

Feb 8, 2008 3:26 PM in response to mauander

thanks for the only solution that works! Since trying your manoevre my Robi is still playing for the first time since the catastrophic 1.1.1 update which messed us all up. Apple don't come up with a solution neither does Robi and although it is a bore to keep pressing the mode button on Robi in the backlight setting menu on iPod it does at least work. Well done and thanks!

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Answer 13

phil1801

Level 1

0 points

Feb 8, 2008 4:43 PM in response to mauander

Yaha switches off just teases you into thinking alls well for an extra few minutes come on apple you can do better than that!!!!!!!!!!!

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Answer 14

1929rubi

Level 1

0 points

Feb 8, 2008 4:53 PM in response to Sue Marsh1

Thank you for the file which I downloaded successfully and deleated the wretched 1.1.1. files replacing them in my apple/itunes/updater files with the 1.03 files. Would you believe it that even offline apple still managed to get the 1.1.1. files back in there and on to the iPod. They are determined not to let us have the old 1.03. There must be some secret to stop the 1.1.1. coming back like disconnecting the iPod at some strategic moment after clicking restore so that it has lost its 1.1.1 and will only pick up the 1.03 from the folder. Any ideas?

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Answer 15

1929rubi

Level 1

0 points

Feb 16, 2008 5:06 PM in response to phil1801

Before you return your Robi I have gleaned from this forum and Apple forum discussions the way to return to the old previous iPod firmware and thus restore Robi's compatibility with iPod. First, remove the update 1.1.1. from your computer by going toDocuments and Settings\User Name\Application Data\Apple Computer\iTunes\iPod Software Updates and removing the two 1.1.1. files. Then
download from the following website the previous firmware files http://rapidshare.com/files/73863240/1.0.3.zip.html
and copy and paste them into your iPod Software Updates file. The go offline and go to iTunes. Under Edit\preferences\general UNtick the check for updates automatically. With your ipod attached go to your iPod menu and click restore. Confirm restore and you will then be asked to accept an older firmware or whether you want to update to the latest (1.1.1.) firmware. Accept the older version which is 1.03 I think. You then synch your iPod and have to download your entire library again, but if you do it during the night you won't notice it and you will have your Robi working harmoniously again with your iPod. Why Apple can't be decent enough to give one this simple step by step solution when asked I do not know. I actually went to the Apple Store in London and spoke to one of the "geniuses" there to ask how one could restore the previous firmware to the iPod. He told me with a serious face that it couldn't be done. They have not produced a DAB radio for the iPod; why not give us consumers of their product the real support necessary to get the most out of it.

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