Dual Quad-core Mac Pro reboots from sleep

My brand-new Mac Pro nearly always restarts rather than waking up from sleep. Just now I left it to go to sleep by itself and came back two or three hours later. When I touched the space bar, it restarted.

I have an IOGear firewire hub plugged in with nothing attached to it and lots of USB devices plugged in.

Dual 2.8 GHz Quad-core, Mac OS X (10.5.1)

Posted on Jan 20, 2008 7:09 PM

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656 replies

Mar 12, 2008 5:03 PM in response to Chateaubugs

Chateaubugs wrote:
Neal Jackson wrote:


I ditched the energy management prefs and the insomnia ceased from that point onward.


Which preference? I don't seem to be able to locate that one. Home\Library\Preferences, no? Any adjustment to the Energy Saver System Preference makes a change to: com.apple.systempreferences.plist. Are there others we should be trashing?


You'll find the prefs file here:

Home>Library>Preferences>Directory Services (Folder)>com.apple.PowerManagement.plist

Mar 12, 2008 5:42 PM in response to Neal Jackson

Neal Jackson wrote:
You'll find the prefs file here:
Home>Library>Preferences>Directory Services (Folder)>com.apple.PowerManagement.plist


Hmm. Not me, my good Chap. No Directory Services, even. I think I was slighted. Perhaps it has something to do with the fact that my Home folder is on an alternate drive. I dunno. Even Spotlight comes up empty. (Sorry for the tangent, everyone.)

Mar 13, 2008 7:10 AM in response to Neal Jackson

Here's my (premature) update after using the SMC_RST button inside of the machine. I've had about 15 successful wakes from sleep, with no reboots, including two overnight sleeps and a few 3-4 hour sleeps. This is my longest stretch without reverting to the problem, so I'm cautiously hopeful. I'll report back if the problem returns (which wouldn't surprise me one bit).

Mar 13, 2008 9:41 AM in response to s_w_i_t_t_e_r_s

Which of the two buttons did you use? Neither is labeled SMC_RST, at least on mine; There is a DIAG button, and an unlabeled one close to a pair of solder pads (test point?) labeled RESET. See these photos which I posted above, links repeated here to save searching the thread:

DIAG Button: This one is behind the memory risers; top riser removed.

"Reset" ? Button: This is below Drive Bay 4, next to the filler plate for the top card slot.

Mar 13, 2008 9:48 AM in response to BillC37

I used the "reset" button below Drive 4. On previous Mac Pros, this is where the SMC reset button is. I would assume the same is true for this machine. The DIAG button is for diagnostics, from what I've gathered through a cursory Google search.

So far, so good - but as we know (all too well), I could go for a couple weeks problem free and still have the issue return.

Mar 13, 2008 10:04 AM in response to BillC37

1. Shut down and allow to cool off.
2. Remove all cables.
3. Open case, press button for 1-2 seconds (there's no light or indicator that a reset has happened, as far as I can tell, so the amount of time was just a guess)
4. Reconnect cables, starting with power cable, the keyboard, then the rest.
5. Press power button while holding Command-Option-P-R. I think two chimes is enough, but I'm superstitious so I went for four :>

That's it.

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Dual Quad-core Mac Pro reboots from sleep

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