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Q: Dual Quad-core Mac Pro reboots from sleep

My brand-new Mac Pro nearly always restarts rather than waking up from sleep. Just now I left it to go to sleep by itself and came back two or three hours later. When I touched the space bar, it restarted.

I have an IOGear firewire hub plugged in with nothing attached to it and lots of USB devices plugged in.

Dual 2.8 GHz Quad-core, Mac OS X (10.5.1)

Posted on Jan 20, 2008 7:09 PM

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Q: Dual Quad-core Mac Pro reboots from sleep

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  • by islk350,

    islk350 islk350 Mar 12, 2008 4:21 PM in response to Jp Barford
    Level 1 (65 points)
    Mar 12, 2008 4:21 PM in response to Jp Barford
    I don't agree with the pessimistic view. Apple has a reasonably good record of addressing problems they find. Look at all the updates and . releases that they do. They certainly know there stuff is imperfect...

    However it would always be preferable to have it right from the get go...

    Most frustrating, I'd bet, is the lack of communication or acknowledgement about what they're doing so folks could be relieved or ... not.
  • by Neal Jackson,

    Neal Jackson Neal Jackson Mar 12, 2008 5:03 PM in response to Chateaubugs
    Level 1 (75 points)
    Mar 12, 2008 5:03 PM in response to Chateaubugs
    Chateaubugs wrote:
    Neal Jackson wrote:


    I ditched the energy management prefs and the insomnia ceased from that point onward.


    Which preference? I don't seem to be able to locate that one. Home\Library\Preferences, no? Any adjustment to the Energy Saver System Preference makes a change to: com.apple.systempreferences.plist. Are there others we should be trashing?


    You'll find the prefs file here:

    Home>Library>Preferences>Directory Services (Folder)>com.apple.PowerManagement.plist
  • by Chateaubugs,

    Chateaubugs Chateaubugs Mar 12, 2008 5:42 PM in response to Neal Jackson
    Level 1 (95 points)
    Mar 12, 2008 5:42 PM in response to Neal Jackson
    Neal Jackson wrote:
    You'll find the prefs file here:
    Home>Library>Preferences>Directory Services (Folder)>com.apple.PowerManagement.plist


    Hmm. Not me, my good Chap. No Directory Services, even. I think I was slighted. Perhaps it has something to do with the fact that my Home folder is on an alternate drive. I dunno. Even Spotlight comes up empty. (Sorry for the tangent, everyone.)
  • by Neal Jackson,

    Neal Jackson Neal Jackson Mar 12, 2008 11:37 PM in response to Chateaubugs
    Level 1 (75 points)
    Mar 12, 2008 11:37 PM in response to Chateaubugs
    It must have been the late hour...and lack of attention. Sorry...Look here:

    Home/Library/Preferences/SystemConfiguration/com.apple.PowerManagement.plist
  • by s_w_i_t_t_e_r_s,

    s_w_i_t_t_e_r_s s_w_i_t_t_e_r_s Mar 13, 2008 7:10 AM in response to Neal Jackson
    Level 1 (9 points)
    Desktops
    Mar 13, 2008 7:10 AM in response to Neal Jackson
    Here's my (premature) update after using the SMC_RST button inside of the machine. I've had about 15 successful wakes from sleep, with no reboots, including two overnight sleeps and a few 3-4 hour sleeps. This is my longest stretch without reverting to the problem, so I'm cautiously hopeful. I'll report back if the problem returns (which wouldn't surprise me one bit).
  • by The hatter,

    The hatter The hatter Mar 13, 2008 7:53 AM in response to s_w_i_t_t_e_r_s
    Level 9 (60,935 points)
    Mar 13, 2008 7:53 AM in response to s_w_i_t_t_e_r_s
    so I'm cautiously hopeful




    Write us, next Friday, 21st, first day of Spring. I want to hear it went 8 days (and nights) reboot-free!
  • by BillC37,

    BillC37 BillC37 Mar 13, 2008 9:41 AM in response to s_w_i_t_t_e_r_s
    Level 2 (325 points)
    Mar 13, 2008 9:41 AM in response to s_w_i_t_t_e_r_s
    Which of the two buttons did you use? Neither is labeled SMC_RST, at least on mine; There is a DIAG button, and an unlabeled one close to a pair of solder pads (test point?) labeled RESET. See these photos which I posted above, links repeated here to save searching the thread:

    DIAG Button: This one is behind the memory risers; top riser removed.

    "Reset" ? Button: This is below Drive Bay 4, next to the filler plate for the top card slot.
  • by s_w_i_t_t_e_r_s,

    s_w_i_t_t_e_r_s s_w_i_t_t_e_r_s Mar 13, 2008 9:48 AM in response to BillC37
    Level 1 (9 points)
    Desktops
    Mar 13, 2008 9:48 AM in response to BillC37
    I used the "reset" button below Drive 4. On previous Mac Pros, this is where the SMC reset button is. I would assume the same is true for this machine. The DIAG button is for diagnostics, from what I've gathered through a cursory Google search.

    So far, so good - but as we know (all too well), I could go for a couple weeks problem free and still have the issue return.
  • by BillC37,

    BillC37 BillC37 Mar 13, 2008 9:53 AM in response to s_w_i_t_t_e_r_s
    Level 2 (325 points)
    Mar 13, 2008 9:53 AM in response to s_w_i_t_t_e_r_s
    Thanks...Can I ask exactly what you did, e.g., disconnect everything as for the "Apple documented" SMC reset? Press the button...momentarily? Hold for a second or two? Reset PRAM during power-up?

    Since it seems (touch wood) to be working for you, I'd like to try EXACTLY the same thing and see how repeatable/transferrable it is.
  • by s_w_i_t_t_e_r_s,

    s_w_i_t_t_e_r_s s_w_i_t_t_e_r_s Mar 13, 2008 10:04 AM in response to BillC37
    Level 1 (9 points)
    Desktops
    Mar 13, 2008 10:04 AM in response to BillC37
    1. Shut down and allow to cool off.
    2. Remove all cables.
    3. Open case, press button for 1-2 seconds (there's no light or indicator that a reset has happened, as far as I can tell, so the amount of time was just a guess)
    4. Reconnect cables, starting with power cable, the keyboard, then the rest.
    5. Press power button while holding Command-Option-P-R. I think two chimes is enough, but I'm superstitious so I went for four :>

    That's it.
  • by tangerine20,

    tangerine20 tangerine20 Mar 13, 2008 3:15 PM in response to Jp Barford
    Level 1 (15 points)
    Mar 13, 2008 3:15 PM in response to Jp Barford
    Mac Pros are, I shouldn't doubt, the machines Apple uses itself to develop
    its Apps. I can't imagine the Logic Pro team are all coding on Macbooks
    That being so, I'm sure they are as keen as all of us to see the machines
    working as they should.
  • by Gordon Werner,

    Gordon Werner Gordon Werner Mar 13, 2008 7:45 PM in response to tangerine20
    Level 1 (145 points)
    Mar 13, 2008 7:45 PM in response to tangerine20
    Just want to add to the list. I did the SMC thing and it seemed to work for about 2-3 days. Now it's back to restart regardless of how long it is in sleep mode. Annoying to say the least. Especially since you can't walk away with any unsaved work open. Hasn't happened yet, but I'm sure it will eventually.
  • by V.K.,

    V.K. V.K. Mar 13, 2008 10:38 PM in response to Gordon Werner
    Level 9 (56,110 points)
    Mar 13, 2008 10:38 PM in response to Gordon Werner
    just turn off auto sleep. You are really playing with fire.
  • by Tom Robbrecht,

    Tom Robbrecht Tom Robbrecht Mar 14, 2008 3:06 AM in response to Gordon Werner
    Level 1 (15 points)
    Mar 14, 2008 3:06 AM in response to Gordon Werner
    Off topic, I cannot imagine in which circumstances one would walk away from a workstation with unsaved work open long enough for it to sleep ?

    Personally, I never -regardless of how much I trust the computer- walk away from unsaved work.
  • by BillC37,

    BillC37 BillC37 Mar 14, 2008 5:34 AM in response to s_w_i_t_t_e_r_s
    Level 2 (325 points)
    Mar 14, 2008 5:34 AM in response to s_w_i_t_t_e_r_s
    Followed above steps last night. Machine rebooted on wake this morning (and it was just a 5-min test, not all night.)

    Hope you're having better luck. And wondering what if anything Apple is coming up with...
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