Greyed out Inbox in mail account

Question

Level 2

348 points

Greyed out Inbox in mail account

This has happened to me twice now this week. Both times the Inbox icon for one of my accounts is greyed out when I get to that screen (the one that shows Inbox, Deleted Messages, Trash, etc.). I can't select the Inbox, can't view my mail. The same account both times, an IMAP account that works fine on my Mac. A reboot solved this the first time, but now I think it's a bug.

iPhone 8GB, v1.1.3

MacPro 2.66, G4 Dual 1g, 15" Powerbook 2.66, 8GB iPhone, iPod video, Mac OS X (10.4.11)

Posted on Jan 22, 2008 10:19 PM

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Answer 1

cberkley

Level 1

0 points

Mar 3, 2008 11:35 AM in response to John Knowles

This also happens to me. I have an IMAP account and it seems to work fine until I give it an IMAP Path Prefix. It then displays my folders but greys out the inbox and won't let me into it. If I receive a new message, it takes me to the Inbox, but as soon as I navigate up a level (to the folder view) it greys the Inbox out again and won't let me in. Is there any fix for this? I've tried deleting the account and re-adding it many times. My gmail account does not exhibit this behavior.

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Answer 2

Apr 2, 2008 9:03 AM in response to cberkley

I'm having exactly the same problem and Google is giving me no answers. I doubt this has only happened three times since the iPhone launched so hopefully somebody knowledgeable here will be along to solve the problem.

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Answer 3

p1nk11

Level 1

10 points

Apr 9, 2008 9:01 AM in response to John Knowles

I solved this problem by setting settings/mail/[mail accout]/advanced/imap path prefix to "INBOX". (no quotes)

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Answer 4

Apr 9, 2008 9:08 AM in response to p1nk11

I've tried the IMAP path prefix, but that didn't solve the problem. I just end up with two lots of mailboxes.

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