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itunes not seeing my Apple TV over Ethernet

2112 Views 10 Replies Latest reply: Jan 26, 2008 6:56 PM by Winston Churchill RSS
Rpk Level 1 Level 1 (35 points)
Currently Being Moderated
Jan 26, 2008 2:20 PM
Hey

I recently moved my ATV over wireless to Wired ethernet. Now my Itunes is unable to detect the ATV device. Basically my setup is my DSL modem is connected to Linksys router which dishes out IP's for all my devices. ATV by itself is fine, it connects to the internet without any issues. Reading through similar issues reported in the forum it looks like one needs to

1. Enable ports UDP 5353 and TCP 6389 on my router
2. Enable the same on the mac
3. I also included itunes in Set access for specific services and applications firewall setting based on an earlier thread but i still don't see the Atv under devices.

4. http://docs.info.apple.com/article.html?artnum=305003 mentions that UDP port 5353 on the firewall. How do i enable this?

I dont know how to enable these ports on the Router. I see so many options but dont how to configure these ports

Any help is much appreciated

Thanks
Ranjit
Mac Mini, MacBook Pro, Apple TV, Ipod Photo, Mac OS X (10.5.1)
  • Winston Churchill Level 10 Level 10 (81,650 points)
    Currently Being Moderated
    Jan 26, 2008 2:44 PM (in response to Rpk)
    If your mac was previously seeing the tv over wifi then the relevant ports on your mac must already be open.

    Have you tried restarting everything (tv,mac and router) since you swapped over to ethernet.
    MP 2 x QC Xeon 3 Ghz, 4 GB RAM, Mac OS X (10.5.1)
  • Winston Churchill Level 10 Level 10 (81,650 points)
    Currently Being Moderated
    Jan 26, 2008 4:04 PM (in response to Rpk)
    Agh, you didn't say you'd moved the library to another mac. Try selecting 'change library' from te syncing option on the source menu of the tv and entering the pass code again.

    But that now opens up the possibility of incorrect network settings on the MP, since this is not the mac that worked over the wifi network.
    MP 2 x QC Xeon 3 Ghz, 4 GB RAM, Mac OS X (10.5.1)
  • Winston Churchill Level 10 Level 10 (81,650 points)
    Currently Being Moderated
    Jan 26, 2008 4:17 PM (in response to Rpk)
    Yes you won't get the option to change your library while syncing is off, is there any reason you have syncing off. Are you aware that in streaming only mode unless you have selected your library as the source from the tv the tv won't show up as a device in itunes.
    MP 2 x QC Xeon 3 Ghz, 4 GB RAM, Mac OS X (10.5.1)
  • Winston Churchill Level 10 Level 10 (81,650 points)
    Currently Being Moderated
    Jan 26, 2008 5:07 PM (in response to Rpk)
    OK that clears up some of my questions, but whilst it may well not be your issue are you aware that a streaming only tv only shows up in the devices list in itunes when that itunes library is selected as the source on the tv.
    MP 2 x QC Xeon 3 Ghz, 4 GB RAM, Mac OS X (10.5.1)
  • Winston Churchill Level 10 Level 10 (81,650 points)
    Currently Being Moderated
    Jan 26, 2008 6:56 PM (in response to Rpk)
    I guess you've been sent a little application called 'Capture Data', I wish you luck with your endeavours.

    I've been on this forum for around a year now and seen quite a few itunes upgrades, each time there has been a flurry of problems just like yours and to my knowledge they have basically turned out to be as a result of corrupt instals (often caused by installing over damaged files) and not buggy software. The introduction of 7.6 has actually produced the least amount of issues of all the upgrades so far. I don't want to put a damper on your confidence that  will get back to you and solve your problem but I'd be surprised if this was a fault with 7.6, although this is just my opinion.

    Personally I'd continue to try to resolve this yourself.
    MP 2 x QC Xeon 3 Ghz, 4 GB RAM, Mac OS X (10.5.1)

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