Steve Eugene
Level 1
(0 points)
Q: Unresponsive Keyboard and Trackpad problem FIXED/RESOLVED
I've been dealing with this issue since early December myself.
I purchased the MBP in November and had nearly a month with out any issues.
I spent nearly two hours on the phone with Apple Care via a specialist trying to diagnose the problem yesterday.
He did mention that they believe neither the 10.5.1 update or the MBP 1.1 update were to blame for occurrence of this issue. (I remain slightly skeptical)
Let me give you a short rundown of my problems and what I've done to help resolve the issue. Hopefully it'll help some of you.. or help me (with some of everyone else insight) if it happens again.
The symptoms:
keyboard and trackpad become unresponsive.
The problem is intermittent but often is completely unresponsive at start up.
USB mouse and keyboards have full functionality.
Kernel panics often occur as well. Usually this occurs just after the keyboard and track pad experience extreme intermittent "on and off" periods.
The only option is to do a hard-restart which my or may not resolve the unresponsiveness.
Things I've addressed in my particular case:
1. The battery recall issue - my battery (6N745288YFTA) is OK.
2. Resetting the PMU - no change.
3. Re-installing both the 10.5.1 and MBP 1.1 updates - no effect.
4. pressing the Function + S key at start up and running /sbin/fsck -fy The HD is said to be OK
5. I just finished an Archive and reinstall of Leopard = this seems to have fixed the issue for the moment. I have not run the Updater to bring the OS back to it's fully updated form yet.
The Archive and Re-install DID NOT WORK.
Even upon downloading and installing the 10.5.1 and 1.1 update, I'm still back at square one.
I've also been experiencing these phantom keystrokes to the eject key and backlight myself lately.
I've resolved to wait for the 10.5.2 official release to see of that helps... If not then I'll break down and send my machine in for service.
_____________________________________
Model Name: MacBook Pro
Model Identifier: MacBookPro3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB
Bus Speed: 800 MHz
Boot ROM Version: MBP31.0070.B05
SMC Version: 1.16f10
Sudden Motion Sensor:
State: Enabled
THE SOLUTION:
This is a HARDWARE problem!
After playing around with removing the battery and noticing that this often returned functionality to the keyboard I surmised that this had some sort of physical aspect.
Sure enough, there is a section of copper colored tape/wiring exposed in the batter slot that is slightly bowed where it's smallest.
When I depressed this with my finger tip on this portion to basically flatten it out flush against the housing; I found that all functionality was restored!
You can see the portion in the picture below.
I haven’t had any problems AT ALL since I took a piece of napkin and taped it down to sustain pressure on this portion of bowed tape/wiring.
I have yet to call AppleCare to see what they suggest I do.
I will post a reply here when I hear their suggestion.
I purchased the MBP in November and had nearly a month with out any issues.
I spent nearly two hours on the phone with Apple Care via a specialist trying to diagnose the problem yesterday.
He did mention that they believe neither the 10.5.1 update or the MBP 1.1 update were to blame for occurrence of this issue. (I remain slightly skeptical)
Let me give you a short rundown of my problems and what I've done to help resolve the issue. Hopefully it'll help some of you.. or help me (with some of everyone else insight) if it happens again.
The symptoms:
keyboard and trackpad become unresponsive.
The problem is intermittent but often is completely unresponsive at start up.
USB mouse and keyboards have full functionality.
Kernel panics often occur as well. Usually this occurs just after the keyboard and track pad experience extreme intermittent "on and off" periods.
The only option is to do a hard-restart which my or may not resolve the unresponsiveness.
Things I've addressed in my particular case:
1. The battery recall issue - my battery (6N745288YFTA) is OK.
2. Resetting the PMU - no change.
3. Re-installing both the 10.5.1 and MBP 1.1 updates - no effect.
4. pressing the Function + S key at start up and running /sbin/fsck -fy The HD is said to be OK
5. I just finished an Archive and reinstall of Leopard = this seems to have fixed the issue for the moment. I have not run the Updater to bring the OS back to it's fully updated form yet.
The Archive and Re-install DID NOT WORK.
Even upon downloading and installing the 10.5.1 and 1.1 update, I'm still back at square one.
I've also been experiencing these phantom keystrokes to the eject key and backlight myself lately.
I've resolved to wait for the 10.5.2 official release to see of that helps... If not then I'll break down and send my machine in for service.
_____________________________________
Model Name: MacBook Pro
Model Identifier: MacBookPro3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB
Bus Speed: 800 MHz
Boot ROM Version: MBP31.0070.B05
SMC Version: 1.16f10
Sudden Motion Sensor:
State: Enabled
THE SOLUTION:
This is a HARDWARE problem!
After playing around with removing the battery and noticing that this often returned functionality to the keyboard I surmised that this had some sort of physical aspect.
Sure enough, there is a section of copper colored tape/wiring exposed in the batter slot that is slightly bowed where it's smallest.
When I depressed this with my finger tip on this portion to basically flatten it out flush against the housing; I found that all functionality was restored!
You can see the portion in the picture below.
I haven’t had any problems AT ALL since I took a piece of napkin and taped it down to sustain pressure on this portion of bowed tape/wiring.
I have yet to call AppleCare to see what they suggest I do.
I will post a reply here when I hear their suggestion.
Mac Book Pro, Mac OS X (10.5.1), 2.4 GHz Intel Core 2 Duo, 2 GB 667 MHz SDRAM
