Previous 1 3 4 5 6 7 Next 374 Replies Latest reply: May 1, 2014 8:09 PM by EthanRT Go to original post
  • SAGO Level 1 Level 1 (0 points)
    They replaced my TOP CASE ASSEMBLY. That fixed it.

    Looks ok now..
  • mymacbookprodiedafter1053 Level 1 Level 1 (0 points)
    I have had recent problems with first not having the macbook pro boot up to show login window access. It would stay spinning with the grey gear. I then resorted to fresh install of the os. Now my internal keyboard and trackpad did not install during this process. How do I get it to install properly? The Genius Bar Guy booted leopard from an external drive with Macbook pro and it didnot detect the internal keyboard or trackpad. They quoted me $471.00 CAD! that's almost half the price of my MBP. I can see there is a long list of internal keyboard and trackpad issues popping up after leopard updates of 10.5.3 and firmware updates. Something is not right , but Apple is not coming up and saying this is a product and software flaw either. Something is really rotten in Denmark.
  • kmue Level 1 Level 1 (0 points)
    After an Update to 10.5.4 my keyboard and Trackpad were dead. After some fiddling (resetting NVRAM and PMU) I found this thread and applying a piece of napkin SOLVED my problems. HAHAHA! Perhaps Apple should supply nice packaged pieces of napkin for all MBP users.

    Before they keyboard was completely dead sometimes keystrokes disappeared and some were repeated (as if they were buffered).

    Thank you Steve for your work and reporting it!
  • Ernesto Guevara Level 1 Level 1 (0 points)
    Unfortunately, the same has happened to my MBP, I bought my machine late 2006 and I didn't get Apple Care (it's $560 in the UK, at the time I could not afford it), from reading this thread, I have deduced I need a new top case. Does anyone know how much Apple would charge for a replacement outside warranty?

    On another note, it seems to me this has been happening to a lot of other people, could this be an Apple design fault?

    Any thoughts, much appreciated!
  • Guill0m Level 1 Level 1 (0 points)
    I have the 2nd gen mbp (update from october 2006), and the same problems (keyboard and trackpad unresponsive randomly and suddenly), i tried your solution, but it seems that your mbp's conception is different than mine, i don't have exactly the same electric scheme under the battery, so i couldn't try your tip. But maybe its not the same problem, as when i remove the battery when it happens, keyboard and trackpad are still unresponsive. I'm a bit angry.
  • kenbessler Level 1 Level 1 (0 points)
    Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, !!!
  • eljy Level 1 Level 1 (0 points)
    Hi all,
    first of all thanks to Steve for the post, I believe/hope that this post will resolve my problem.
    Any ideas about the cost to replace the keyboard/top cover?
    Personally I am really annoyed because my MBP came back one and a half months ago from the an official apple repair agent for a different problem that I had experienced (clamshell & screen that gave some problems)... At least for that I was lucky, got to exchange it under the last couple of days from the 1 year std warranty
    Personally I find it a bit too hard to swallow that for the extra price one pays to get a MBP one gets such problems after just one year...
  • alan_k Level 1 Level 1 (40 points)
    My keyboard and trackpad completely died yesterday. I have a 15" MBP, was running 10.5.2 (post software update 1.1 though), updated to 10.5.4 and still no luck. I did a full wipe and restore only about a month ago due to some bad mojo between proxy stuff, itunes, and quicktime. System Prefs for Keyboard/Mouse did not even show trackpad in the tabs. External mouse/keyboard work fine. I was having intermittent problems with input/responsiveness before yesterday but didn't put 2 and 2 together until checking the forums here

    I tried taping a doubled-over piece of paper towel over the spot in the photo- no luck. I then applied a thicker piece over top of this- not as narrow so it stuck about 1/3 - 1/2 of the way into the battery niche. On a second restart this seemed to work, although it was apparently thick enough that it interfered with the trackpad button (no longer clicked when pressed, and when moving the cursor with the trackpad would drag a selection box). Third iteration- I kept the paper towel thickness, but cut half of the material away so it is mostly just over the point mentioned in the original post. This seems to have done the trick (at least on the first restart, but I'm anticipating having to do a little more troubleshooting. I also took this as an excuse to buy a new keyboard- I will take this into be repaired as soon as I can but unfortunatley leave on a trip soon and I absolutely must have my comptuer with me.

    Thanks for finding this potential workaround- glad you were brave enough to poke and prod where I was afraid to.

    One quick question- there's no chance this could catch fire, is there?
  • berdinkerdickle Level 1 Level 1 (0 points)
    Has anyone tried this for the ELP issue?
  • wheelwrights Level 1 Level 1 (0 points)
    I just want to Thank Steve for his superb troubleshooting.
    I Pressed My Battery and Indeed the Track-pad/keyboard stop working.

    I just hope I'm still within the Warranty. I think this should be replaced for free anyway.
    I'll be quite disappointed if I got to pay for it

    Well done and thanks Steve....
  • master-chef Level 1 Level 1 (0 points)
    Does any one know if it is an issue with the topcase or the keyboard or both?
    Even better how much tit cost to fix with no apple care!
  • Tomdbl Level 1 Level 1 (0 points)
    What we're discussing here is fixing our macs with bits of paper and masking tape. Is this the image that Apple wants in the marketplace?

    C'mon Apple - this is obviously a SERIOUS problem for MBP owners - WHAT ARE YOU DOING ABOUT IT?
  • DrJD Level 1 Level 1 (0 points)
    Thanks for the fix!

    I've had exactly the same problem with my mbk pro, got the keyboard and top case replaced and now its as good as new!
  • Dskvid Level 1 Level 1 (0 points)
    HELLO ALL
    I'm having a similar problem and posted this recently. My Keyboard never dies completely but just goes unresponsive for a little bit. I hope to try this fix tomorrow.

    + Both Paralles and Boot Camp are searching for something.+
    +Posted: Aug 20, 2008 6:47 PM +
    + Reply Email+

    Hello
    +I have both a Paralles virtual file and a separate XP Pro sp2 partition on Boot camp. I use the Boot camp side only to play games and the Paralles for a couple of other programs. Recently While in boot camp playing Call of Duty 4 the touchpad would lock up for a few seconds and I'd hear a beep in the background like I just added a new piece of hardware. A few seconds later it would beep again. After a little while it would happen again. Each time the touchpad and keyboard would freeze but only for a few seconds. After this happens, the touchpad will be less responsive afterwards.+
    +When I'm on the Mac side everything seems to run fine but when I open the paralles windows it works and nothing locks up but this pharse will pop up,+

    +"You are trying to connect USB HID device to the virtual machine. The device connected to the virtual machine will be inaccessible in Mac OS X until it is disconnected from the virtual machine or until the virtual machine is stopped or suspended. If you connect your primary keyboard or mouse to the virtual machine, it will be impossible to use them in Mac OS X.+

    +Do you want to connect this USB HID device to the virtual machine?"+

    +If I say "yes" to that, the keyboard will become unusable on the Mac side. Up until recently All these versions were running fine. I should also mention that I don't have to be playing a game on Boot camp for the problem to occur. Also I don't know if its always been this way but the internal DVD drive shows up on Boot camp as an external option.+

    +I think the problem is some hardware in the Mac.+

    +Thanks for reading this.+

    +MBP 15 " Mac OS X (10.5.4) 2.4 hz 2 gig ram+
  • alan_k Level 1 Level 1 (40 points)
    My "folded napkin" trick eventually stopped working a couple of weeks ago. This was right before a trip, so I brought along a keyboard and mouse which I ended up needing.

    Back from said trip, I called Applecare this morning. The first thing the technician said to do was to take out the battery and power cord and then hold down the power button for 10 seconds. Replace battery and power cord, attach the external keyboard, then turn on and immediately hold down
    [option] + [command] + p + r. it should quickly restart again, at which point you can release the keys.

    I think the technician said this resets the "peripheral ram" (??).

    This actually worked, although I'm not convinced it wasn't a coincidence.

    I haven't read through all 5 pages of this thread so this advice may have been given before, but thought it would be worth a mention again.
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