Previous 1 2 Next 21 Replies Latest reply: Jan 30, 2008 8:25 AM by PouPiam
PouPiam Level 1 Level 1 (0 points)
Hey guys.

I got my iPod touch stolen about a month ago. I know when I bought it I registered it under my AppleID/email address. Since then, I've bought a new iPod touch..but I still want my old one back..that's $300 I don't have to just throw away.

Friends have told me of an iPod that could very well be mine that belongs to this kid. But before I confront the person, I need to get my old serial number to prove that it is in fact, my stolen iPod.

How can I get my old serial number to prove that it's my iPod?

Help please?!

Thanks a bunch in advance.

Custom, Windows XP
  • GFF Level 4 Level 4 (3,650 points)
    find the old box for the old ipod touch. Yeah i know you probably dont have it right ? well your screwed!
  • PouPiam Level 1 Level 1 (0 points)
    Apple doesn't keep a list of registered products under a certain email address/account?
  • drumboi88 Level 2 Level 2 (435 points)
    Unfortunately, there's only two ways to get your serial number:

    1) Look on the packaging that came with it. On the back of the box is the S/N and the P/N (Serial Number and Part Number). It should be by the barcodes.

    2) If you still have the invoice/reciept (I keep them for anything greater than $200) It will be listed with the iPod.
  • PouPiam Level 1 Level 1 (0 points)
    I don't think I do.

    You don't even think that if I go back to the store where I bought it from they should have it in it's records? I bought it like, within the past month and a half, and i still have the credit card statement to prove so.
  • Chris CA Level 9 Level 9 (76,960 points)
    The serial numbers of iPods which have been connected to your computer is contained in the com.apple.iPod.plist file.
    Not sure of the location of that file on Windows.
  • PouPiam Level 1 Level 1 (0 points)
    My computer has been long long reformatted since I've lost the iPod..starting to give up hope..
  • Chris CA Level 9 Level 9 (76,960 points)
    The store you purchased it at may have record of it.
    Apple and Best Buy both maintain this info.
  • drumboi88 Level 2 Level 2 (435 points)
    For Vista it's:

    C:\Users\[User]\AppData\Local\Apple Computer\iTunes\iPodDevices.XML
  • Chris CA Level 9 Level 9 (76,960 points)
    Thanks for the info!
  • PouPiam Level 1 Level 1 (0 points)
    I'll call the store tomorrow.

    I'm not gunna lie..Apple isn't the best with customer problems.

    =/
  • PouPiam Level 1 Level 1 (0 points)
    Thanks a <edited out by Moderator> for the info guys..keep it coming if you have anymore suggestions!!
  • Chris CA Level 9 Level 9 (76,960 points)
    Apple isn't the best with customer problems

    Actually Apple IS the best with customer problems.
    They have been rated (by customers) at the top of customer service rating 3 years running.

    But yes, I get your point.
  • Ian Parkinson Level 6 Level 6 (10,425 points)
    It seems to me that you have been careless and not very sensible in dealing with your iPod and and receipt of purchase.

    How did the iPod get stolen in the first place? Was it due to lack of care?
    Where is the original packaging and receipt? What would you do if you needed to get the iPod fixed?
    Did you report the theft to the police? If you did then inform them that you may know who has it, they will investigate, you should not be doing that.
    Where is the backup of your computer that you would have had before you reformatted it? You could get the serial number out of the plist file from that.

    Overall this sounds very suspicious or incredibly dumb.
    Don't come here berating Apple and the help they provide for something that they have not been involved in or caused. You let the iPod get stolen and you have lost all records of the serial number.
  • Dogan Level 1 Level 1 (135 points)
    Where was it purchased from? If it was purchased online from the Apple Store, you can go online and get a copy of the original purchase information. If it was purchased at an Apple Retail Store they can reprint your receipt if you provided name, phone number or email address at the time of purchase. Other retailers may have options to look up the receipt and reprint a copy.

    If you registered an AppleCare Protection Plan for it, the Proof of Coverage you were mailed will have the Serial Number on it.

    I had one stolen, and called Apple. I wasn't able to get the serial number, to protect my privacy. They told me to contact law enforcement, and when I told the cops that Apple couldn't give it to me for privacy reasons they did something, and it showed when I got a copy of the police report.
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