2 Replies Latest reply: Jan 29, 2008 5:30 AM by jdm123
jdm123 Level 1 Level 1 (0 points)
Well - I'll spare you all the mind-numbingly painful excuses and rubbish I've heard from O2 and keep it as short as possible given the circumstances....

Bought and iPhone about a week ago - activated and I could send & receive calls in and out of UK. I could send and receive messages within the UK, and I could send messages OUT of the UK.

But nobody at all could text me from abroad.

So far I have tried it with a number of Italian mobiles - tried sending messages from mobiles on the Italian Vodafone network and the '3' network and the 'Wind' network - nothing arrives.

I called O2 - they said it was the problem of all of the Italian networks and I should call them - obviously a ludicrously stupid suggestion, even if I understand the logic they've applied (or rather somebody else has applied for them)

I went to the Apple store in London - spent 2 hours at the 'genius' bar testing my phone.

Sent 2 messages from two different Italian mobiles to the guy in the Apple shop's UK iphone - both arrived on his iphone no problem.

Put my SIM in his phone - messages now did NOT arrive - seemed to suggest faulty SIM

Tried his SIM in my iPhone - did NOT work - seemed to suggest faulty SIM and faulty handset

Apple were helpful but had no record at all of anybody having this problem. They suggested I might not have my international bar lifted - not true - international calls are enabled.

So - they gave me a new iphone - tried that with my SIM - still not working

Next day I got a new SIM card from O2 - tried that - still not working

Called O2 - they said it was not their problem basically - they said I had to contact the sending network in the appropriate country.....another ludicrous suggestion....

So - Apple has no idea at all what it is.....I've tried everything they've suggested.
O2 have been as helpful as a kick in the head - one guy in an O2 store even said 'perhaps O2 is not the provider for you then'......

Rock and a hard place....

The important thing is that anybody who is experiencing this, posts online - that way we may get some answers - can't imagine only a couple of people are experiencing this...

Any idea welcome naturally


G5 & PBg4, Mac OS X (10.4.10)