4 Replies Latest reply: Jan 31, 2008 12:14 AM by jia10
dreydey Level 1 Level 1 (0 points)
hi was wondering why this happened my iphone was locked then i pushed the home screen button to unlock it so i can make a call and it went completely gray then i moved the slider and unlocked and it went to the home screen and it was fine again, i just wanted to know why this happened is it something bad or is something bad gonna happen, it is working fine now, but i was wondering why it would completely turn gray and when this happened my battery was low please help let me know if this has happened to anyone else thank you

macbook pr, Mac OS X (10.5.1)
  • jia10 Level 4 Level 4 (1,715 points)
    When you say it went grey I take it you could still see the slider? Could you see anything else on the startup screen, e.g. date and time, any picture you might have, and the network provider? It sounds like a temporary glitch to me. But if it happens again, try either rebooting the phone, by pressing both the top (sleep) and bottom (home) buttons together at the same time until the Apple logo appears, and then let go - this will clear any memory caches you might still have running in the background. And also possibly a restore from within iTunes.
  • Tamara Level 6 Level 6 (13,730 points)
    If you're concerned and have an Apple store nearby, make an appointment to see a Genius about it.
  • dreydey Level 1 Level 1 (0 points)
    it went all grey I couldn't see anything but grey no slider ,date or time it was wierd and it was for a quick second but it hasn't done it since the reason I'm concerned is could it get it worse I'm kind worried, thanks for quick response
  • jia10 Level 4 Level 4 (1,715 points)
    That's what I couldn't understand from your first post: if it went completely grey, then how did you manage to access the slider?

    Anyway, it seems that the problem has only occurred once for you? If it continues, then try the troubleshooting steps, particularly rebooting the iPhone (pressing both the top and bottom buttons until the Apple logo appears) or restoring the software in iTunes. If this doesn't help, and it gets worse, then it is time to take it back to the store for the Apple guys/girls to take a look at and consider giving you a replacement.

    Hope this helps.