Help In Resolving Safari Error

I just did a clean install of Leopard hoping to resolve some Safari issues we experience on one particular website that we MUST have access to.

After the clean install I tried to load the a page from this website and the following error comes up. Because of our current Leopard issues, I have not upgraded one of our other Macs and on that mac we see the pages without any issues.

When I try to view the pages of a particular site I get the following error:

The page cannot be found

The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.
Please try the following:

Make sure that the Web site address displayed in the address bar of your browser is spelled and formatted correctly.
If you reached this page by clicking a link, contact the Web site administrator to alert them that the link is incorrectly formatted.
Click the Back button to try another link.
HTTP Error 404 - File or directory not found.
Internet Information Services (IIS)

Technical Information (for support personnel)

Go to Microsoft Product Support Services and perform a title search for the words HTTP and 404.
Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled Web Site Setup, Common Administrative Tasks, andAbout Custom Error Messages.

Any advice would be appreciated.

Dual 2 GHz PowerPC G5, Mac OS X (10.5.1)

Posted on Jan 30, 2008 12:40 PM

Reply
20 replies

Jan 30, 2008 3:17 PM in response to TildeBee

Sure!

It is a registered account so when you go to the following address put in the the following test account to view:

http://www.pescpeinteractive.com/

Email: tdorraugh@comcast.net
PW: test3

The error occurs when you enter a class and then click on a chapter link. Clicking the chapter link is when we get the error.

I would love to know if this happens with any other Leopard Safari users!

Thanks,
Tami

Jan 30, 2008 4:00 PM in response to tdorraugh

Just wonderful... I am hoping to resolve this because Apple seems to think nothing is wrong with Safari in the Leopard upgrade and I have to be able to offer our customers an option.

I may have to let clients know that they cannot use a Mac... ugh... I hope not. We never had an issue until Leopard.

The error I get is:

"The page cannot be found

The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.
Please try the following:

Make sure that the Web site address displayed in the address bar of your browser is spelled and formatted correctly.
If you reached this page by clicking a link, contact the Web site administrator to alert them that the link is incorrectly formatted.
Click the Back button to try another link.
HTTP Error 404 - File or directory not found.
Internet Information Services (IIS)

Technical Information (for support personnel)

Go to Microsoft Product Support Services and perform a title search for the words HTTP and 404.
Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled Web Site Setup, Common Administrative Tasks, andAbout Custom Error Messages."

I am wondering if you updated the Flip4Mac would it resolve the issue?

Jan 30, 2008 4:30 PM in response to tdorraugh

Apologies for the long URL which makes this page hard to read.
Issue number one is that your page code uses no "DOCTYPE" declaration.
Safari is a very strict browser and it just doesn't like sloppy page code.
I did not get a "page not found" error. I'm using Safari 3.0.4 and Leopard.
Please post a specific URL that gives you this message as you have so many links on your pages.

Jan 30, 2008 4:42 PM in response to tdorraugh

A 404 error, as per your posting above, is generated by the web server when the page that was requested wasn't found. Most likely reason is an authoring issue with the website itself. I did some aimless clicking-around using Safari 3.0.4 and the username/password you provided here and I was unable to request any pages which weren't on the server.

You should be able to track down what page(s) is generating the 404 error by having the site administrator look in the IIS logfiles (if they don't have enough logging turned on to get this, they should do that - it's an easy setting to change and good practice to do so anyway) for specifically requests which failed with a 404, then trace back how/why some links on their site were including links to a page which doesn't exist.

Do you have a precise step-by-step navigation on the site (starting with login, through to where that 404 error is shown) which fails 100% repeatably but the exact same sequence works with (say) Firefox or Camino? If you do, please post it here so someone can re-test for you, and also have your IIS server administrator look at the set of logged page requests for the Safari session vs the other-browser one and look at what is different, then maybe ask the website developers how their server-side ASP application code might have rendered out different links to the browser depending on the type of browser.

Jan 30, 2008 4:54 PM in response to QuickTimeKirk

I haven't managed a crash on that page yet, but looking quickly through the links on the page, the links for the popup syllabus windows - accessed from the Info boxes in the Other Available Classes list - aren't the way I'd expect them. For example:

href='javascript:PopupWithSize("redir_course.asp?Action=Syllabus&classNumber=301 ",600,600)'

I would have expected the single- and double-quotes to be the other way around; that is the href parameter having the double-quotes surrounding it and the argument to the JScript function with the page link having single-quotes, like so...

href="javascript:PopupWithSize('redir_course.asp?Action=Syllabus&classNumber=301 ',600,600)"

If it is the syllabus links you are getting the 404 errors with, I can understand it (the URL is going to be presented as %22redir_course.asp rather than redir_course.asp, which, depending on the web server and a bit of good luck in the browser might or might not get you there).

Message was edited by: Ted Harper - got rid of angle brackets in example because it didn't render properly.

Jan 30, 2008 6:18 PM in response to tdorraugh

I thought I could but the fact you say you can't possibly means I am doing a different navigation from what you are. Can you please post a do this, then click this exact link, then do this, etc set of steps so I (and anyone else following on and trying to help you resolve this) know I am testing the same as you.

As per another post above, I would agree with that poster that if you get the developers to review the code on that website (both the specific issue with the syllabus popup link code I posted and whatever the w3c page validator didn't like for starters), it might very well make it work properly for everyone. Of course that doesn't explain why some navigation isn't working for you but is working for someone else (me at least), and also sounds like it caused a browser crash for someone else in this thread. Hopefully a review of the web server's IIS logs will show a pattern your developers can debug from.

Jan 30, 2008 6:25 PM in response to Ted Harper

I have sent all the recommendations to the programmer in charge of the server.... I hope it helps him resolve the issue.

In regards to the exact process:

1. go to http://www.pescpeinteractive.com/ and log in as

Email: tdorraugh@comcast.net
PW: test3

2. ENTER the on 4000: Colorado Ethics course listed under the CLASSES-CURRENTLY ENROLLED.

3. Click on the Chapter 1: Colorado Revised Statutes link. That is when I get the error.

4. I get the error on any link I click on listed on the following page:

http://www.pescpeinteractive.com/studentmenuframes.asp?ClassNumber=244

5. This happens for all classes, not just the 4000 class.

Thank you for all your guidance.

Sincerely,
tdorraugh

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Help In Resolving Safari Error

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