Unknown error exporting AVI to MP4 after upgrading to version 7.4

I just upgraded to 7.4 from 7.2 and now encounter a persistent error when exporting to MP4. Just as the export begins QT displays "Error -2147023174 an unknown error has occurred.

My source file is AVI format. This error never happened with version 7.2 which I've been using for over a year.

I can export first to MOV then convert the MOV to MP4 without any problem.

Shuttle, Windows XP Pro

Posted on Feb 1, 2008 9:02 AM

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4 replies

Feb 16, 2008 11:06 PM in response to John Shay

In searching this forum I have come across a fix. This seems to be an issue in Windows XP 32 and 64. I have cut and pasted the fix below. I tried it and it has resolved my problem.

"Here's what user krivel had to say on Oct 24, 2007 6:35 PM by for some like me it also works on XP 32.

"Ok, behold...I have a fix!!! on Win64... go to "Edit>Preferences>Quicktime Preferences" and click on the "Advanced" tab. Set the "video" to "safe mode (GDI only)". This fixed any crashing I had with quicktime, quicktime in Firefox, quicktime pro exporting and even fixed my problems with Sorenson Squeeze."

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Unknown error exporting AVI to MP4 after upgrading to version 7.4

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