iTunesHelper.Resources is not a valid short file name - help!

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Level 1

5 points

iTunesHelper.Resources is not a valid short file name - help!

Just purchased a new PC - running Vista, itunes loaded 4 days ago and worked but since yesterday wont run, and I cant uninstall it - always comes up with 'iTunesHelper.Resources is not a valid short file name' cant get into itunes at all to do anything...any suggestions!

HP, Windows Vista

Posted on Feb 2, 2008 2:56 PM

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Answer 1

b noir

Level 9

72,324 points

Feb 2, 2008 11:28 PM in response to Auslotus

What drive did you have your iTunes program files installed on, Auslotus? The C, or something with a different drive letter?

(Checking because I've seen that one occur if iTunes was installed on an external, or other drive with a high drive letter, and the drive letter on that drive has changed ... that confuses the registry in various distressing ways.)

Message was edited by: b noir

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Answer 2

Feb 3, 2008 1:42 PM in response to b noir

I'm having the exact same issue. My ITunes is in my external hardrive (MyBook) which is in the F Drive. What do/can you recommend to fix this?

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Answer 3

Auslotus Author

Level 1

5 points

Feb 3, 2008 5:37 PM in response to b noir

Thanks - yes the music was on my F drive (external) but I thought the program was going to my C drive? Any suggestions on a fix.

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Answer 4

b noir

Level 9

72,324 points

Feb 4, 2008 11:04 AM in response to Auslotus

+yes the music was on my F drive (external) but I thought the program was going to my C drive?+

... Doublechecking to make sure I understand ... so the iTunes program files still seem to be in C:\Windows\Program files\iTunes? They aren't anywhere else?

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Answer 5

Feb 4, 2008 5:13 PM in response to Auslotus

I had an external hard drive failure and have also been frustrated by this problem.

Has anyone determined if there is a fix? Correct an error in the registry?

Thanks

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Answer 6

Feb 5, 2008 8:57 AM in response to darenamami

Apple - Are you listening???

iTunes 7.6 will not work not on 3 of my PCs. I can't uninstall it, fix it, reinstall it, run iTunes to backoff the update. I am DEAD in the water.

Please help us out the people in this thread.

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Answer 7

Feb 5, 2008 8:18 PM in response to darenamami

yea this just happened to me too. I took all my music off of my external and put it on my laptop. i set itunes so that the music folder was on the external than i changed it to my laptop and deleted all those files related to itunes off my external. than i try opening itunes and the message shows up.

help please!!

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Answer 8

Feb 6, 2008 4:14 PM in response to Auslotus

come on we're dying here! someone has to know!

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Answer 9

Auslotus Author

Level 1

5 points

Feb 8, 2008 10:05 PM in response to Modernage13

Nothing is working...Im lot without my ipod. I have now manually removed the all folders from both external and c drive. But still cannot "uninstall" from the control panel. I have then tried to re download but alas it is still not working.Now it wants to install in a J drive I dont have and then says it has encountered and error and will terminate the install. Will apple help those who can no longer use their product!! Ahhhh.

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Answer 10

b noir

Level 9

72,324 points

Feb 8, 2008 10:13 PM in response to Auslotus

+But still cannot "uninstall" from the control panel.+

Okay. In that case, let's try using the Windows Installer CleanUp utility to remove the installation configuration information.

download and install the Windows Installer CleanUp utility:

Description of the Windows Installer CleanUp Utility

Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any iTunes entries in the list of programs in CleanUp, select those iTunes entries, and click “remove”.

Quit out of CleanUp, restart the PC, and try another install.

If it doesn't go through, let us know what error message you get this time. (Fot example, is it now saying *Invalid drive* J?)

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Answer 11

Auslotus Author

Level 1

5 points

Feb 11, 2008 3:10 AM in response to b noir

thanks for your time and patience - this has worked. have now been able to uninstall. the reinstall is working so far so will see how it goes. have moved all the files on the c drive for the time being!!
thanks again.

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