Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPod won't connect to iTunes - pairing record is missing...

I get this iTunes message when connecting my first iPod, a brand new iPod touch to my mac:
"iTunes could not connect to iPod "iPod" because the pairing record is missing."

What does that mean? (Can this have something to do with other iPods that have been connected to my iTunes earlier?)

I followed the instructions Apple had to offer and reset the iPod etc.
<http://docs.info.apple.com/article.html?artnum=60950>

I reinstalled iTunes 7.6 from my admin user. Then the iPod was recognized on this account with empty iTunes. Registered the iPod und updated software to 1.1.3. Restarted back into my regular user. Still same message, except now iPod "ihPod"... Now, where is that pairing record?

PowerBook G4 667 Mhz (TiBook) / PowerMac G4, Mac OS X (10.4.11)

Posted on Feb 3, 2008 4:48 PM

Reply
Question marked as Best reply

Posted on Feb 5, 2008 12:45 AM

Sounds stupid but did you try restarting the computer when you switched users?
3 replies

iPod won't connect to iTunes - pairing record is missing...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.