8 Replies Latest reply: Mar 9, 2009 6:50 AM by Ty Cal
Ty Cal Level 1 Level 1 (0 points)
For some inexplicable reason, my return key has physically stopped working in the last few weeks. <_<

Due to my dependancy on it and busy schedule I haven't yet had a chance to take it in to be fixed. That and it's an iBook G4 and I don't really have spare money to throw at a new keyboard if Apple wont cover it.

My only issue is with Mac's Office 2008; I want to use the return key to go down a line, however, it doesn't work. Instead I've been using the enter key, which does about the same thing for most other applications. This, however, just gives me a nice little awkward useless box instead of going down a line. I've tried doublecommand and a few others but I just want to make the enter key act as the return key, at least for Word. Anyone know how to do this?

N/A, Mac OS X (10.5.1), N/A
  • S2 Level 1 Level 1 (35 points)
    i have the same problem, except that my shift keys don't work either. this is recent thing, and the apple support line want to charge me for trouble-shooting, even though my mbp is only 4 months old.
  • deggie Level 8 Level 8 (49,230 points)
    You get 90 days free telephone support and a 1 year warranty unless you buy AppleCare, which will give you a total of 3 years free telephone support and warranty. So buy AppleCare. And to help you a little, 90 days is 3 months and you are 1 month over you free telephone support. This is stated in the documents that came with your computer so why do you keep posting this?

    And also, go to the MBP forums and you might be able to do a search and find an answer to your problem: http://discussions.apple.com/forum.jspa?forumID=1149
  • nerowolfe Level 6 Level 6 (13,070 points)
    S2 wrote:
    i have the same problem, except that my shift keys don't work either. this is recent thing, and the apple support line want to charge me for trouble-shooting, even though my mbp is only 4 months old.


    This is a very different problem, and one that has no answer in this forum, where we primarily deal with technical questions. The OP asked for a work-around to a broken key.
    You have a simple problem that the local Apple store can fix. They will not charge you if the computer is under warranty.
  • nerowolfe Level 6 Level 6 (13,070 points)
    Ty Cal wrote:
    For some inexplicable reason, my return key has physically stopped working in the last few weeks. <_<

    Due to my dependancy on it and busy schedule I haven't yet had a chance to take it in to be fixed. That and it's an iBook G4 and I don't really have spare money to throw at a new keyboard if Apple wont cover it.

    My only issue is with Mac's Office 2008; I want to use the return key to go down a line, however, it doesn't work. Instead I've been using the enter key, which does about the same thing for most other applications. This, however, just gives me a nice little awkward useless box instead of going down a line. I've tried doublecommand and a few others but I just want to make the enter key act as the return key, at least for Word. Anyone know how to do this?</div>

    Rather than remap, use an external keypad. You do not need a full keypad, a USB numeric pad will do the trick.
    Also if you have a mouse, you can remap one of the keys to be "Enter" until you get the computer fixed.
  • S2 Level 1 Level 1 (35 points)
    no need to be so patronising. my keys are also broken, so it is a similar problem. i don't mind not having telephone support but they should fix my problem under warranty for free.
  • nerowolfe Level 6 Level 6 (13,070 points)
    S2 wrote:
    no need to be so patronising. my keys are also broken, so it is a similar problem. i don't mind not having telephone support but they should fix my problem under warranty for free.


    The people who help others on this board are not associated with Apple. They are volunteers and have nothing to do with Apple repairs or policy. If your issue were technical we might be able to help. Complaints fall on deaf ears. This is a technical forum for Leopard Installation and Setup. Your issue certainly does not fall into that category.
    What Apple should or shouldn't do is beyond the scope of this forum and actually comes close to violating the posting policy of this board,
    "... do not add Submissions about nontechnical topics, including:
    ... Discussions of Apple policies or procedures or speculation on Apple decisions."
    http://discussions.apple.com/help.jspa#terms
    You would do better posting in an Apple hardware forum for a solution.

    Message was edited by: nerowolfe
  • deggie Level 8 Level 8 (49,230 points)
    I think you got this response mixed up with the one in the iPhone forum. There are no "keys" on an iPhone so you can't have a similar problem.

    They will fix your problem for free if you take your MBP to an Apple Store or send it in. You might be able to fix it yourself if you clicked on the link I provided and did a search. Have you downloaded and installed the keyboard firmware upgrade? The upgrade that was released today?

    Go here: http://www.apple.com/support/oss/ to send it in for service, make a Genius Bar appointment at your nearest Apple Store if you want to take it in.
  • Ty Cal Level 1 Level 1 (0 points)
    I used Ukulele for that ~ it remapped it just fine.