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itunes deletions

I have used the itunes app a little on my touch. The main problem i am having is once I download some songs, after listening to them for a few days, they disappear! This is the second time its happened to me. The first time I bought a whole album, then a few days later 2 songs were gone from my ipod, but the rest remained. Then the other day I bought two songs from another album, and now they are gone too. Anyone else have this problem?

Mini, Mac OS X (10.4.11), Touch 8Gb Nano 4GB

Posted on Feb 4, 2008 8:21 AM

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10 replies

Feb 4, 2008 9:43 AM in response to antum

As you can see from these forums there are many people having problems with purchased content, especially those with there ipod set to manually sync. The only solution I've seen as of now is to leave your ipod set to automatically sync. Also follow apples warning when you purchase content from them, BACKUP your purchases, this is your responsibility, no matter how or under what circumstances your purchased music disappeared.

Feb 4, 2008 10:02 AM in response to downinitjr

I do back up my ipod once a week. I do however feel it is apples responsibility if i buy content from them, and their faulty software deletes the content i bought from them. I will not set my ipod to automatically sync as I have 200GB of movies and 6GB of music that realistically will not fit on a 8GB ipod. I only want to have on my ipod what I use, not everything I own. It looks like apple needs to look at the manual sync problem. But i doubt it is that as I have not plugged in my touch for a week and the music has been bought and removed(mysteriously) since then. It was deleted off my touch both times before I plugged it in to my computer. How do I backup if the music is removed before I even plugin to my computer?

Feb 4, 2008 10:14 AM in response to antum

First off you don't need to set the ipod to manually sync to determine what is going to be synced to it. Simply set up a playlist or playlists and add whatever content you want synced to the ipod to the playlist - which will sync automatically. Same with the movies select the movies you want or don't want to sync. Obviously I already stated that their is a problem with manually syncing, and of course they are going to look at it, that doesn't mean you keep using it, and complaining when you have problems. You now know there is a problem, so stop using it until its fixed, and verified fixed. If you backup up once a week then that is saying that you don't mind losing a weeks worth of downloads. Further more you now say it has happened more than once, yet you continue to purchase music off of the ipod knowing already that you have a problem. Once again if you are having a problem then I would not use that function until you can be sure it is fixed in a later release.

Feb 4, 2008 10:16 AM in response to Dave_Beaudoin

Yeah, i just send the problem report to them. It wierd cause I look under my purchased playlist and its not even on there even though I have my purchase history on that playlist for 2 months worth of purchases. No record on my purchased playlist, but there is of course the record of my purchases on itunes account.

Feb 4, 2008 11:30 AM in response to downinitjr

First i doubt it has anything to do with manually syncing as i stated before I DID NOT PLUG IN TO MY COMPUTER. So I probably will not change to auto sync as that is not what is causing the problem. Also I have bought a lot of stuff from the itunes store on my ipod and has only happened twice. Its not like it happens all the time. If they do "fix" the problem, how would you know? You have to try it. For them to release itunes on the touch and me not to use it is a waste of my money and I would complain to apple if I could not use it as advertised. Just cause iphoto deletes all my photos, should I just not use it even though I paid for it? They should fix it cause it obviouly is not working as advertised. I am a software developer, and if i built and sold a software package that lost people money because of a software bug, should i tell them just to not use it?

Feb 4, 2008 11:52 AM in response to antum

Thats obviously not what I said. Don't use that one particular feature until you know it works correctly, now that you know there are problems. Actually you can do whatever you like, just be warned there are people experiencing problems in this area so best to steer clear until all the bugs are worked out. If you weren't looking for advice from other users then you shouldn't be posting here. This is a user to user help forum, not a forum for reporting problems to apple.
"...Just cause iphoto deletes all my photos, should I just not use it even though I paid for it?"
Yes I would hope that if you know there is a good chance iphoto is going to delete all of your photos that you wouldn't use it. And at the very least if someone recommended a different way to use it, that would lesson the chance that it was going to delete the photos, I would give it a shot....
but thats just me.

Feb 4, 2008 12:55 PM in response to antum

Everything I have ever bought directly on my iPod Touch is now absolutely gone from both the iPod and my computer. I use manually sync. I guess the solution is not to purchase songs directly on the iPod. I don't use that feature very often, but it is pretty cool and "pretty cool" is one of the reasons I bought the iPod Touch in the first place.

itunes deletions

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